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Turnitin

Turnitin is a global software development company in the education sector working to ensure the integrity of education and research, and to meaningfully improve learning outcomes.

Technology Analyst - Operations

Location

United Kingdom

Posted

8 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Technology Analyst - Operations

Turnitin

Role Description Help Build the Future of Engineering Operations Do you love solving messy operational problems, making sense of complex systems, and building scalable ways of working where none currently exist? We’re looking for a Technology Analyst – Operations to help shape and mature Engineering Operations within a large-scale SaaS environment. This isn’t a “keep the lights on” operations role — it’s an opportunity to help define how operational excellence works across Engineering. You’ll partner with Engineering, DevOps, Product, and Support teams to improve application health visibility, service reliability, operational analytics, and core operational processes like Incident, Problem, and Change Management. If you get excited about dashboards, telemetry, system behavior, operational trends, process design, automation, AI-enabled workflows, and turning chaos into clarity — this role was built for you. What You’ll Be Working On - Improve Application Health & Reliability - You’ll help Engineering teams answer critical questions like: - Is the application healthy? - Are services degrading before customers notice? - What operational signals matter most? - How do we reduce noise while improving visibility? - You’ll work with observability and monitoring platforms to: - Build dashboards and service health reporting - Analyze operational trends and performance patterns - Improve alert quality and escalation logic - Support implementation of APM and telemetry capabilities - Help Engineering teams operationalize reliability practices - Build Operational Processes That Engineers Actually Want to Use - You’ll help define and improve: - Incident Management - Problem Management - Change Management - Operational governance practices - Service reliability workflows - You’ll also help ensure our tooling and workflows support the way Engineering teams actually work. - Connect Systems, Data, and Teams - This role sits at the intersection of: - Engineering systems - Operational analytics - Process design - Cross-functional collaboration - You’ll help reduce fragmentation across tools and workflows while improving operational visibility across the organization. - Explore What’s Next - We’re especially interested in candidates excited about modern operational tooling and emerging technologies, including: - AI-enabled operations - Intelligent workflows - Automation opportunities - AI agents and operational copilots - Advanced telemetry and observability practices What Success Looks Like - You’re someone who: - Creates structure in ambiguous environments - Thinks in systems, not silos - Uses data to drive decisions - Communicates clearly across technical and non-technical audiences - Balances pragmatism with long-term scalability - Can influence teams without relying on formal authority - You’re comfortable asking: - “How can we make this operationally better, simpler, and more scalable?” Qualifications - Technical & Operational Experience - You likely have experience in one or more of the following: - Engineering Operations - Site Reliability Engineering (SRE) - Technical Operations - Operational Analytics - SaaS or Cloud Operations - Familiarity With Tools & Concepts Like: - Jira Service Management - Grafana - CloudWatch - OpenSearch / Elasticsearch - Prometheus - Observability & telemetry platforms - Incident / Problem / Change Management - Additional Skills We’d Love - SQL and operational data analysis - APIs and system integrations - AWS or cloud platform experience - Data visualization and dashboarding - AI tooling, automation, or AI agents - Atlassian ecosystem experience (Jira, Confluence, Assets) - No specific degree required — we value practical experience, curiosity, technical aptitude, and operational thinking. Benefits - Remote First Culture - Health Care Coverage* - Education Reimbursement* - Competitive Paid Time Off - Self-Care Days - National Holidays* - 2 Founder Days + Juneteenth Observed - Paid Volunteer Time* - Charitable contribution match* - Monthly Wellness or Home Office Reimbursement/* - Access to Modern Health (mental health platform) - Parental Leave* - Retirement Plan with match/contribution* * varies by country

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