• Perform installation, preventive maintenance, troubleshooting, and repair of Trace Elemental Analysis instruments, including ICP-MS, AAS, and related systems, at customer sites. • Diagnose electronics, mechanical, ultra-high vacuum, high-voltage, and system-level issues to restore instrument performance. • Provide responsive, professional customer support while meeting service commitments and customer satisfaction goals. • Train and support customers on equipment operation, maintenance practices, and basic troubleshooting. • Accurately document field service activities, including installation report and service work report, and submit timely through the required system. • Assist Commercial Teams with technical information, training, and demonstrations. • Manage territory activities effectively, including scheduling, travel planning, parts coordination, and timely communication with customers and internal teams. • Partner with internal technical support, service leadership, and cross-functional teams to resolve complex customer issues.

• Provide third level, on-site support to resolve automotive technical and Techline issues as escalated through processes in place at the GM Technical Assistance Center and the FSE Dispatch Center. • Respond immediately to dispatch cases for vehicle concerns that may lead to “vehicle down” or potential “repurchase” situations. • Maintain a close working relationship with GM District Managers-Aftersales (DM-A), the Regional CAM and BRSM to review vehicles in repurchase jeopardy and seek creative ways to avoid buy-back. • Work closely with the GM Business Resource Center (BRC) to respond to customers in your area that have contacted Customer Assistance asking for a repurchase of their vehicle. • Utilize GM’s predictive analytics tool to get notifications of high repurchase potential vehicles in your assigned area and assist dealers quickly when one of these high-risk vehicles shows up at a dealer in your area. • Review dealer comeback process on every dealer contact to determine it meets GM’s requirements. • Help implement a comeback process for each dealer that does not have a robust process in place. • Work with the GM West Regional team when help is needed to persuade dealers to implement changes. • Review current Preliminary Information (PI) bulletins for known vehicle concerns with Dealer service personnel. • Drive PI bulletin process by notifying TAC Escalation Team Agents (ETA) of authorized “field fix” information. • Conduct ad-hoc in-Dealership training sessions, which can include technical information on the use of Techline tools and applications, as well as, other diagnostic tools and equipment when the dealer’s deficiencies in these areas are causing buybacks. • Take ownership of Dealer concerns and use effective problem resolution skills. • For those that are contributing to buybacks, trouble-shoot Service department IT hardware and Techline tool problems, using all available resources and follow through to resolution. • For dispatched cases, address GM Dealership customer problem resolution needs via phone or at the Dealership location. • Report on Dealership’s “State of Health” relative to overall service readiness to prevent buybacks. • When lack of qualified Technicians is the cause of buybacks, assist in Dealer Technician recruitment and retention by reviewing “Technician Pipeline” options to Dealer Service Management. • Develop and maintain strong relationships with GM National and Regional Management responsible for Service Operations and Vehicle/Powertrain Brand Quality, including the GM Engineering community with a focus on product quality improvements and minimizing potential repurchases. • Represent GM as the primary resource and spokesperson in the field for automotive technical and Techline product information. • Attend to requests from GM wholesale personnel including Regional Service management, Vehicle/Powertrain Brand Quality, and Engineering as processed through the TAC and FSE Dispatch Center escalation process. • Provide feedback in the form of Field Product Reports (FPRs) to Vehicle/Powertrain Brand Quality Managers and GM Engineering. • Provide support for Better Business Bureau (BBB) arbitration hearings and legal cases, such as “lemon law” law suits, to protect GM interests. • Provide warranty waste reduction suggestions to FSE Leadership and the BQM Team.

Role Description Deine Kernaufgabe wird es sein, Service für Unterbrechungsfreie Stromversorgungen (USV) bei Kunden in der ausgewiesenen Region NRW Nord und gelegentlich auch außerhalb dieser Region durchzuführen. Der Fokus liegt dabei bei Montage-, Inbetriebnahme-, Reparatur-, Instandhaltungs- und Retrofitarbeiten im Rahmen von Serviceverträgen, Kundenaufträgen und Qualitätsaktionen bei den Kunden vor Ort, die Du direkt von zu Hause anfährst. - Intensive Kundenbetreuung im Bereich Service beim Kunden - Sicherung der bestehenden Kundenkontakte - Telefonisches Troubleshooting zur Ermittlung des Ist-Zustandes im Störungsfall in seinem Vertretungsgebiet - Montage und Inbetriebnahme von USV Anlagen - Fehleranalyse und Störungsbeseitigung - Reparatur und Wartung von Elektronikkomponenten - Bearbeitung von Kundenreklamationen - Wartung von Eaton USV Anlagen nach Werksvorschrift - Ersatzteilorganisation und selbständige Einsatzplanung im zugeteilten Vertretungsgebiet - Sorgfältige Dokumentation der durchgeführten Tätigkeiten - Durchführung von Kundenschulungen vor Ort Qualifications - Abgeschlossene, elektrotechnische Ausbildung mit Berufserfahrung im Bereich Elektrotechnik, speziell im Bereich von Niederspannungsnetzen bis 400 VAC - Serviceerfahrung erforderlich, Kenntnisse von USV-Produkten sind wünschenswert. - Hoher Grad an Selbständigkeit und Eigenverantwortung kombiniert mit kundenorientiertem Denken - Vertraut im Umgang mit einem PC und gängiger Office-Software - Erfolgreiche eigenständige Umsetzung delegierter Aufgaben bzw. Projekte - Teamfähigkeit und kundenorientiertes Auftreten - Gute Kenntnisse der deutschen und englischen Sprache in Wort und Schrift - Flexibilität und Reisebereitschaft (bis zu 75 %) Benefits - Teil eines Unternehmens zu sein, das seit mehr als 100 Jahren besteht, in der Branche bekannt ist und einen großen Einfluss auf die Energieindustrie hat. - Flexibles Remote-Arbeitsmodell - 33 Tage Urlaub - Dienstwagen - Attraktives Grundgehalt mit Bonus - Engagement für Inklusion & Diversität und Nachhaltigkeit - Zahlreiche, ständig weiterentwickelte Aus- und Weiterbildungsmöglichkeiten (eigene Eaton University) - Entwicklungsmöglichkeiten in einem global agierenden und in Deutschland stark verwurzelten Unternehmen - Starke Prozesse und state-of-the-art Systeme und -Tools - Strukturierte Mitarbeiter*innen-Entwicklungsprozesse, offene Feedbackkultur mit Entwicklungsplänen - Detaillierte Einarbeitungsbegleitung und gut strukturiertes Onboarding - Zahlreiche Möglichkeiten, sich ehrenamtlich bei verschiedenen sogenannten IERGs im Bereich Inklusion und Diversität zu engagieren

Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Boeing Thailand is looking for a Field Service Associate to be based in the Bangkok Suvarnabhumi Airport office and be part of the Field Service organization. Primary responsibilities include, but are not limited to: • Performs planning, coordination and organization of Boeing focal and field personnel based on an understanding of customer needs. • Coordinates field operation assignment procedures, training and orientation to ensure on-site personnel meet customer needs. • Provides guidance regarding local language, culture and customs to Boeing personnel. • Maintains local Boeing base presence. • Provides specialized on-the-job training to Customer regarding Boeing resources. • Researches information to assist customers in resolving moderately complex operation issues. • Assists management in negotiating cost, coordinating and organizing special events. • Monitors and reports customer information to support marketing and sales. • Processes payments and expense reports for Boeing travelers. • Arranges travel reservations and coordination with Boeing Travel in supporting Boeing travelers. • Manages office facility coordinating with Boeing International Enterprise Services. • Manages customer contacts and detailed customer knowledge. • Maintains office manuals and ensures procedures implementation. • Works under general direction. Basic Qualifications (Required Skills/Experience): • High business level English language (speaking, listening, writing, reading), including an ability to influence others and understand/explain topics of moderate to heavy complexity. • High level cross-cultural awareness and management • 4 or more years' related work experience Preferred Qualifications (Desired Skills/Experience): • Applicable and appropriate educational/certification credentials from an accredited institution • Basic understanding of database and Information Management systems. • Experience with SAP/ORACLE/Salesforce systems. • Experience working with a multinational company. • Comfortable using Microsoft Office applications (i.e. Word, Excel, Access, PowerPoint, SharePoint). • Good communication skills and customer service experience. • Willing to learn and able to work with minimal supervision. • Values integrity and encourages positive team dynamics. Other job related information: • Candidates must have authorization to work in Thailand and the Company will not be sponsoring Employment Visas. • Benefits and pay are determined in line with Thailand labor market practices. This is not an expat assignment. Applications for this position will be accepted until Jun. 02, 2026 Export Control Requirements: This is not an Export Control position. Relocation Relocation assistance is not a negotiable benefit for this position. Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift Not a Shift Worker (Thailand) Equal Opportunity Employer: We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law. We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.