Role Description As the Manager of Scaled Customer Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to our high-volume Scaled segments. Reporting to the Director of Customer Success, you will be the bridge between personalized relationship management and digital-first automation. Your mission is to professionalize our CS operations by building a unified "Account Health" framework that works for every customer, regardless of size. You will lead a supportive, high-trust team and provide the strategic structure needed to turn "crowdsourced" Slack knowledge into repeatable, data-driven playbooks that drive global retention. You Are - You understand that an Enterprise lead needs a different "touch" than a high-volume user, and you know how to build systems for both. - You don't wait for a clean dashboard; you dive into the data to find the trends, churn risks, and expansion opportunities yourself. - You can coach a CSM through a high-stakes executive presentation one hour and help them optimize an automated email sequence the next. - You thrive in the "grey area." You see messy data and ambiguous processes as a puzzle to solve rather than a roadblock. You Will - Define and iterate on the engagement models for our Enterprise (high-touch) and Scaled (tech-touch) tiers to maximize efficiency. - Develop a standardized Account Health Scoring system that identifies risk across the entire 1,000+ account base. - Transition the team from informal Slack-based collaboration to a structured internal knowledge base and formal playbooks. - Move the team away from reactive "firefighting" by using leading indicators to trigger outreach before a customer is at risk. - Manage the day-to-day performance of the CS team, using clear KPIs to drive accountability and professional growth. Qualifications - 2+ years of experience managing a Customer Success team (or 4+ years as a Senior/Lead CSM ready for the next step). - Proven experience managing both high-touch Enterprise accounts (QBRs, multi-stakeholder navigation) and Scaled/Digital segments (automation, mass communication). - Experience using data (CRM, BI tools, or Excel) to track health, predict churn, and report on team performance. - Ability to design processes that scale; you’ve successfully implemented a new tool, workflow, or playbook in the past. - A coaching-first management style that fits our supportive, collaborative culture. Nice to Have - Ability to work with advanced data visualization tools. - Experience selecting or implementing a CS Platform (e.g., Gainsight, Vitally, ChurnZero). - Experience with the automotive industry. Interview Process - Initial Screen - 30min - Hiring Manager Interview - 60min - Cross-Functional Interview (1) - 30min - Cross-Functional Interview (2) - 30min - Case Study Assessment - 45min - Problem Solving Exercise - 60min - Completion of the Wonderlic Assessment before the end of the process (20-30min). Benefits - 100% remote work environment - Medical, Dental and Vision insurance within 30 days - 100% employer-paid medical insurance - Equity package - Flexible PTO with 15 days minimum - Generous Parental Leave - FSA and HSA options - 401(k) - Growth & Wellness Stipend - WFH Equipment - Chance to work with the latest technology - A collaborative, high ownership culture - Opportunities for development and career growth Why Join Steer? At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. Here, you’ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being. Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries. Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.

• Manage assigned client accounts within a defined scope • Communicate respectfully and effectively while managing and resolving client escalations • Prioritize timely and effective responses to client and internal requests • Lead the assigned Point-of-Delivery (POD) by facilitating meetings and prioritizing tasks • Analyze revenue cycle and operational data to identify trends, risks, and improvement opportunities

• Configure and execute end-to-end CRM campaigns across multiple channels, including email, onsite notifications, and promotional pages • Utilize data and reporting tools to support segmentation, targeting, and optimal campaign timing decisions • Analyze campaign performance using dashboards and reporting tools (Google Sheets, Tableau, CRM analytics), and continuously refine execution based on insights • Build, manage, and validate player segments within CRM systems (e.g., Fast Track or similar platforms) to ensure accurate targeting and personalization • Collaborate with cross-functional teams to align campaigns with broader business objectives and player engagement strategies • Monitor and evaluate campaign performance, delivering actionable insights and recommendations for continuous improvement • Ensure all campaigns comply with responsible gaming policies, data privacy requirements, and applicable regulatory standards • Contribute to process and workflow improvements, supporting a culture of data-driven execution and accountability

Title: Construction Superintendent / Fuel Construction Foreman Location: Rancho Cordova, CA Department: Environmental Services Full Time Mid Level Job Description: Join the TAIT Team – Build a Career with Purpose Why TAIT? - Career Growth – Opportunities to lead projects and advance into senior roles. - Supportive Team – Work alongside experienced managers and skilled crews - Certification Rewards – Earn more as you expand your credentials - Meaningful Work– Help deliver high-quality projects that support environmental safety. Ready to take the lead in the field? Apply today and start your journey with TAIT! About the Role We’re hiring a Fuel Construction Foreman to lead field operations and oversee job site activities from start to finish. This role is responsible for supervising crews and subcontractors, coordinating daily construction activities, and ensuring projects are completed safely, efficiently, and to the highest quality standards. You’ll play a key role in delivering successful projects—balancing safety, schedule, and productivity while representing TAIT professionally on every job site. Travel Requirements – all company travel expenses covered - Drive a company vehicle to job sites and drive extensive distances, occasionally up to 1000 miles per week (and conduct daily DVIR inspections). - Occasional out-of-town work, with notice. What You’ll Do - Oversee and actively participate in daily field operations - Supervise job site personnel and subcontractors to ensure work is completed safely and correctly - Coordinate materials, equipment rentals, and deliveries - Inspect materials and equipment for quality and accuracy upon arrival - Schedule and meet with inspectors; manage inspection process - Conduct and document daily safety meetings and enforce safety compliance - Maintain a clean, organized, and secure job site - Monitor project schedules, labor hours, and productivity - Communicate regularly with Project Managers and Construction Managers - Document job progress, including daily photo reporting - Report incidents, delays, or field changes promptly Who We’re Looking For - 3–5 years of experience in commercial petroleum construction or related field supervision - Strong leadership skills with the ability to manage crews and subcontractors - Experience reading and interpreting construction plans and technical documents - Ability to adapt to changing field conditions and project needs - Clear and professional communication with clients and team members - Organized, safety-focused, and detail-oriented Certifications & Skills - ICC UST Install/Retrofit, Decommissioning, or Service Technician certifications - Veeder Root certifications - 24- or 40-hour HAZWOPER (or current refresher) - Proficiency with Microsoft Office (Outlook, Teams, Word) Physical & Additional Requirements - Complete background check, MVR, drug test, and physical - Valid driver’s license & clean driving record - Able to climb ladders, kneel, lift heavy lids (with assistance), and work on uneven ground - Ability to travel to job sites and drive long distances as needed - Physically fit to travel and work in field conditions Salary and Benefits Salary range for position: $36/hr. - $44/hr. Benefits TAIT invests in you by providing a comprehensive compensation and benefits program along with the opportunity for professional growth and development. Our benefits package includes valuable and affordable options for health, dental, vision, employer paid life insurance, 401(k) with match, generous paid time off and other supplemental benefits. TAIT’s core value is its culture of kindness. With this, you’ll find a family-oriented environment and flexibility to manage work and life with a rewarding career. Here are some benefits you can find when you join the TAIT Team: - Flexible Work Schedule Options - Remote, Hybrid, In-Person - Medical options including PPO and HDHP with Health Savings Accounts (no extra charges for spouse or dependent coverage) - Dental Plans with little to no deductible - Vision PPO plan that’s accepted widely from local offices to large retailers - Company paid Life Insurance - ID Theft Protection & Monitoring - Voluntary Life, Accident and Critical Illness plans - Dependent Care and Flexible Spending Accounts - Employee Assistance Program - Retirement plan 401(k) with employer match - Paid time off to relax and recharge with vacation, holidays, and sick time. - Annual memberships with Strava and Headspace for additional health and wellness benefits - Maternity and Paternity leave time options to care for the newest little family members - Support for professional growth and development. - Corporate Lodging Program (CLC) - TAIT is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, sex, sexual orientation, gender identity, religion, national origin or any other legally protected status. Consistent with the Americans with Disabilities Act, the company will make reasonable accommodations to assist in the application process upon the request of an applicant. No question on this application is intended to secure information to be used for discriminatory purposes.