Role Description We are looking for passionate, energetic, and career-driven freshers to join our Customer Support team and begin their journey in a fast-growing, customer-first work environment. As a Customer Support Specialist, you will work directly with employers hiring on Apna and support them across calls, emails, and chats. This role is perfect for candidates who enjoy: - Problem-solving - Communication - Relationship-building - Creating great customer experiences The ideal candidate should have: - Good communication skills in English and Hindi - A customer-first mindset - A positive attitude - A strong willingness to learn CRM tools, support processes, digital platforms, and professional customer success practices Support Process Type: Blended – Call Heavy/Open to chat and email Type of Employer Queries: Churn Management, Reactivation of customer, Job posting queries. Key Responsibilities - Build strong customer support skills while working directly with employers and helping them resolve their queries. - Interact with employers through multiple channels such as calls, emails, and chats. - Provide prompt, polite, and accurate support. - Handle customer concerns with professionalism, patience, and empathy. - Create a positive customer experience. - Get hands-on exposure to digital tools such as CRM, ticketing systems, chat software, and other platforms. - Coordinate with internal teams such as Product, Sales, Marketing, and IT to escalate and resolve employer issues efficiently. - Understand customer problems, follow process guidelines, and provide effective solutions with confidence. - Willingness to work in rostered shifts (Day Shift) and open to be on camera during working hours. This is a great opportunity for freshers to start their career in customer support, work with a highly professional team, improve business communication, and develop strong problem-solving skills in a professional environment. Qualifications - Graduate with good communication skills in English and Hindi. - Confidence to interact with customers politely and professionally. - Minimum typing speed of 30 WPM. - Basic knowledge of tools like Zoom, Google Meet, and online platforms. - Laptop, stable Wi-Fi connection of at least 30 Mbps, and a dedicated work-from-home setup. - Comfortable solving customer queries, learning new processes, and working in a front-line support environment. - Flexible to work in rotational shifts, weekends, and extended hours when required. - Candidates who can join within 7 days will have an added advantage. Preferred Qualifications - Any internship or basic exposure to customer service, chat support, voice process, recruitment, CRM, or ticketing tools will be an added advantage. - Ability to understand customer concerns clearly and suggest suitable solutions with confidence. - Good written communication skills for managing chat and email support professionally. - Willingness to learn tools like Freshchat, CRM, ticketing systems, and internal platforms. - Positive team player with a strong learning mindset, ownership attitude, and eagerness to grow in a professional customer support environment.

Role Description Wir suchen eine:n motivierte:n Pflichtpraktikant:in (m/w/d) für den Customer Service, um unser Team zu verstärken. Hier arbeitest du in einem schlanken Team mit großem Zusammenhalt, in dem deine Arbeit direkt sichtbar wird. Was uns wichtig ist: Du kommunizierst nicht nur gerne, sondern denkst mit – du treibst das Kundenerlebnis aktiv voran, übernimmst Verantwortung und wächst mit uns. Customer Happiness: - Du bist die erste Anlaufstelle für unsere Kund:innen im DACH- und UK-Raum. - Beantwortest Anfragen via E-Mail und Social Media kompetent und herzlich. - Bearbeitest Retouren und Zahlungsfälle. - Übernimmst die Beantwortung von Kundenfeedback auf Bewertungsplattformen. Prozessoptimierung: - Du erhältst tiefen Einblick in die Customer Service Operations eines international wachsenden Startups. - Hilfst uns dabei, Support-Prozesse effizienter zu gestalten. Skalierung: - Du unterstützt uns aktiv dabei, ein innovatives EdTech-Produkt für Kinder international erfolgreich zu machen. Schnittstellenarbeit: - Du arbeitest eng mit dem restlichen Team zusammen. - Filterst Kundenfeedback und gibst wichtige Impulse direkt an die Produktentwicklung weiter. Qualifications - Du bist eingeschriebene:r Student:in und möchtest dein Pflichtpraktikum für einen Zeitraum von mindestens 20 Wochen absolvieren (idealerweise von August bis Dezember oder September bis Januar). - Du brennst dafür, erste Praxiserfahrung in einem schnell wachsenden Startup zu sammeln. - Du besitzt exzellente zwischenmenschliche Fähigkeiten und kommunizierst stilsicher auf Deutsch und Englisch. - Du bist ein organisierter, effizienter Teamplayer mit hoher Sorgfalt und einer strukturierten Arbeitsweise. - Eine proaktive Hands-on-Mentalität zeichnet dich aus – du arbeitest gerne agil und schätzt kurze Entscheidungswege. Benefits - Flexibilität: Du kannst komplett Remote aus dem Home-Office arbeiten oder uns in unserem Büro in München besuchen. - Steile Lernkurve: Einblicke aus erster Hand in ein ambitioniertes, wachsendes EdTech-Unternehmen. - Teamspirit: Ein motiviertes, humorvolles und dynamisches Team, das gemeinsam die Zukunft des Lernens gestaltet. - Vergütung: Für dein Pflichtpraktikum zahlen wir dir ein monatliches Gehalt von 800€ brutto. Darüber hinaus laden wir dich selbstverständlich zu unseren Teamevents nach München ein - Hotel und Transfer zahlen wir. - Bring a friend: Da wir für die Stelle zwei Praktikant:innen suchen, ist das vielleicht deine Möglichkeit, gemeinsam mit einer Kommilitonin / einem Kommilitonen dein Pflichtpraktikum zu absolvieren.

• Assist student loan borrowers with account inquiries, repayment options, and application processes • Handle inbound and outbound calls in a fast-paced, high-volume contact center environment • Provide accurate, professional, and empathetic customer support • Ensure compliance with federal regulations, company policies, and data security standards • Meet key performance indicators and quality assurance standards

Role Description We’re seeking a self-starter with a proven track record in SaaS customer support, someone who’s not afraid to get their hands dirty and can work alongside AI, Customer Success, and Product teams. You’ll be the kind of person who can own outcomes, spot inefficiencies, and take initiative to fix them. This role blends operational excellence with startup grit and ownership. - Own end-to-end resolution of complex support tickets, including technical troubleshooting, customer education, and smart escalation - Proactively identify gaps in support processes, documentation, and tools, and lead improvements - Collaborate cross-functionally with Product, Engineering, and Customer Success to surface recurring issues and feature requests - Build, maintain, and continuously improve macros, help centre articles, and internal workflows - Analyse ticket trends and contribute to support reporting and dashboards - Lead initiatives that improve support quality, automation, and internal workflows - Ensure consistent delivery of support KPIs, including CSAT, SLA compliance, and FRT benchmarks Qualifications - 5+ years of customer support experience, with at least 2 years in a SaaS or tech startup environment - An analytical mindset with the ability to spot patterns and solve root causes - Excellent written and verbal communication, concise, clear, and empathetic - Strong prioritisation and time management skills; thrives in async, remote setups - Confident working across teams and making independent decisions - Familiarity with tools like Zendesk, Notion, Slack, and Hubspot is a strong plus - Bonus: experience with data tools like Heap or Google Sheets Requirements - The candidate is required to have an internet connection of at least 50Mbps. - This is a 24/7 operation, and candidates should expect to work weekends and night shifts. Values that are important to us: - You should be a great communicator and culture maintainer - You're data-driven and customer-focused - You value fast & incremental engineering cycles - You maintain design excellence and minimise complexity - You measure your results & automate when possible - You get 10% better at something every week - You have an internal compass and take accountability & initiative - We value overcommunication, candid feedback and a results-driven culture Benefits - Competitive compensation - Work remotely anywhere in your respective country - Ability to move laterally within a team and grow rapidly - Paid time off and flexible leave policy - No boss culture - Flexible working hours - LGBTQ+ friendly - Company offsites - Tech reimbursements