• Lead and support a team responsible for keeping client systems running smoothly. • Manage and investigate support tickets from clients, including errors, configuration requests, and operational issues. • Analyze logs, API behavior, monitoring alerts, and system data to identify the root cause of problems. • Coordinate with stakeholders and cross-functional teams to resolve issues efficiently. • Make or coordinate configuration changes within the system based on client needs. • Use tools like DataDog or similar platforms to monitor system health and performance. • Use API tools such as Postman, Insomnia, or curl to test requests, validate behavior, and troubleshoot issues.

Role Description Temos uma oportunidade incrível para Assistente de suporte - Uberlândia/MG. A Positivo S+ é uma empresa de tecnologia, com foco em soluções inovadoras para diversos segmentos. Buscamos um time de profissionais engajados e apaixonados por fazer a diferença. Principais Atividades: - Prestar suporte inicial aos chamados de usuários; - Receber e gravar todas as chamadas dos usuários via canais de atendimento descritos em nossa proposta técnica; - Gravar e acompanhar incidentes e reclamações; - Prover uma avaliação inicial dos incidentes; - Monitorar / escalar incidentes vinculados ao objeto desta proposta, segundo Acordo de Nível de Serviço; - Comunicar o impacto das mudanças planejadas aos usuários, desde que sejamos comunicados previamente pelas áreas demandantes; - Esclarecer dúvidas de usuários da CONTRATANTE quanto ao uso de sistemas operacionais, softwares básicos, bem como quanto à configuração, instalação, funcionamento e manutenção de equipamentos e componentes de TI, incluindo smartphones; - Fechar os incidentes vinculados ao objeto desta proposta com confirmação do usuário final; - Manter os usuários informados sobre o progresso de suas requisições; Qualifications - Curso Técnico completo ou graduação na área de TI em andamento. Benefits - Convênios médico e odontológico; - Seguro de Vida; - Vale Alimentação/Vale Refeição; - Vale Transporte; - Clube de Descontos; - Acesso ao Wellhub (academias) e Mente Tranquila; Company Description Se você se identifica com essa vaga e quer crescer junto com a Positivo S+, inscreva-se agora e venha fazer parte do nosso time.

• Providing omni-channel support for complex questions/problems for product suites to ensure our customers achieve their desired business outcomes. • Delivering a superior customer experience by exhibiting core principles of empathy, expertise, value, and speed. • Maintaining a professional attitude and utilizing technical expertise to resolve problems quickly and effectively. • Acting as a first-level interface with customers when problems/questions are identified with Broadcom Software. • Requesting documentation for review and analysis when appropriate to determine the problem and provide applicable maintenance. • Efficiently utilizing available resources to review and analyze documentation sent by customers. • Uploading logs, dumps, and other documentation for review. • Attempting to recreate errors on available mini systems if the problem has not been previously reported. • Engaging Sustaining Engineering (SE) to analyze data if necessary. • Providing resolutions or existing fixes to customers. • Handling multiple cases efficiently and providing clear communication to colleagues or SE. • Following documented guidelines for case hygiene to provide clear, concise, and timely updates. • Acting as a teammate and collaborating with colleagues for continuous coverage. • Constantly striving to expand product knowledge through formal learning and self-study.

Title: Work at Home Tech Support Agent Job Description: Customer Service Representative  Location: Work at Home USA Employment Type: “Full-time” Supporting: Tech Support Agent About Us  We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. Here's What the Job Really Looks Like You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit. How You'll Make an Impact - Guide customers through questions, concerns, or challenges they encounter while using the product or service  - Listen actively to understand the root of the issue and provide clear, effective solutions  - Record detailed call information for auditing, reporting, and follow-up purposes  - Maintain and update customer records to ensure accurate and current information  - Identify opportunities to introduce customers to new or enhanced services that meet their needs  - Provide recommendations and guidance in a way that adds value and enhances the overall customer experience What'll Set You Up for Success Required: - High school diploma or GED  - 3+ years of customer service and Tec Support required - Work at home environment is in a private residence and matches the address listed on file - Comfortable working with company-issued equipment such as a webcam if applicable. - An Internet/Broadband Internet Connection such as DSL or Cable only. We do not accept Satellite, Dial-up or Wireless Internet connections (5G). - Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps. For Internal Candidates: - Must not be on any corrective action or performance plans  - Must have held your current position for 6+ months  - Must have relevant industry/program experience Location Note: We are currently hiring for this position remotely. Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work. TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day. What We Offer: - Health, dental, and vision coverage with HSA options  - Paid time off  - Flexible pay options: daily or weekly pay  - 401(k) retirement plan  - Leadership development programs that really grow your career  - Open access courses through Alorica Academy  - Paid training and tuition reimbursement  - Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more  - Employee assistance program for personal and professional support  - Additional voluntary benefits to meet your individual needs Our Values Bold – We challenge conventions and take smart risks Relentless – We deliver results, no matter what it takes Connected – We work as One Alorica because we're stronger together True – We show up as our authentic selves, every single day Ready to Join Us? If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk. Equal Opportunity Employer – Veterans/Disabled DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification. #AloricaJobs #CallCenter #CustomerServiceJobs At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us. At Alorica, we’re all about putting our team members on a passionate, rewarding career path—and we work hard to craft an insanely great work environment for our colleagues. A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And where doing the right thing—and taking care of one another—is an integral part of who we are. Job Identification238408 - Job CategoryCustomer Experience - Locations 7171 Mercy Road, Omaha, NE, 68106, US - Degree LevelHigh School Graduate - Job ScheduleFull time - Job ShiftDay