• Run operational and analytical work across Insurance, Extended Warranty, Repair, and Trade-In • Find manual work and automate it • Drive cross-functional projects • Support partner negotiations with insurance carriers • Use prioritisation frameworks to sequence initiatives

• Coordinate and facilitate project activities as a Senior Clinical Trial Coordinator • Provide administrative and technical support to the Project Team • Proactively communicate any risks to project leads and line manager • Maintain study specific documentation and global support with specific systems, tools and trackers • Support scheduling and organization of client and/or internal meetings • Analyze and reconcile study metrics and findings reports • Assist with coordination and distribution of Investigator Site File (ISF) to sites • May attend Kick off meeting and take notes when required

• Plan and coordinate general activities within their respective departments. • Work with Team Leaders in activities related to the clinical teams. • Analyze and evaluate the ongoing efforts of each department, including adequacy/quality within the clinic. • Liaise with medical director during feasibility process to ensure all volunteer safety requirements are accounted for during the scheduling process. • Manage internal and external communication and evaluate information vital to bed space to increase probability of study award and to meet client deliverables. • Oversee the training and development of staff activities and direct workflow to ensure maximum efficacy of complex processes. Work with management to offer training to clinical team members for an overall awareness of study placement. • Manage staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations. Approve courses of action on salary administration, hiring, corrective action, and terminations. Review and approve time records, expense reports, request for leave, and overtime.

Role Description BES seeks a full-time Director of Program Operations to join the Programs team. This position can be based from a home office anywhere in the United States. Frequent travel of about 40% is required; occasional evening and weekend work required. As BES approaches its 25th anniversary and advances its five-year strategic plan, the Director of Program Operations role is pivotal to ensuring the organization has the operations infrastructure and strategic systems in place that keep BES’s programs running at a high level. The Director of Program Operations will be an integral member of the BES team, overseeing the operational functions of all BES programs and training, including leading strategic shifts and growth of programs. The Director of Program Operations will report to the Senior Director of Training and Experiences. Key Responsibilities - Process Operations Strategy & Management (40%) - Own the design and oversight of BES’s program operations systems, ensuring that operational infrastructure is well-planned, well-documented, and built for scale. - Manage contract management for all vendors supporting operations in-person or virtual events for programs (e.g., hotels, transportation, etc.). - Develop and implement project plans, an annual calendar, and monthly checklists reflecting all cyclical and upcoming program operations tasks, including program participant onboarding. - Manage relationships with internal and external stakeholders, including establishing cross-functional teams or communications loops. - Assist members of the Programs team during surge periods by providing up to 10% capacity on internal operational projects, as needed. - Oversee and manage technology platforms for project management, event management, and participant communications. - Survey Design & Data Collection (20%) - Lead BES’s program survey strategy and feedback systems, ensuring surveys are thoughtfully designed, equitably administered, and aligned to program goals. - Oversee the development and management of program surveys and feedback collection processes that generate actionable insights to improve participant experience and program effectiveness. - Ensure survey instruments reflect BES’s philosophy and values through consistent language, intentional design, and clear alignment to intended outcomes and data use. - Partner cross-functionally to support program data management, reporting needs, and compliance with grant and funder requirements. - Utilize survey and program data to identify trends, surface opportunities for operational improvement, and inform programmatic decision-making in collaboration with senior leadership. - Budget & Vendor Management (20%) - Lead oversight of program operations budgets, ensuring responsible stewardship of resources and alignment with organizational financial goals. - Manage operational workflows related to Leadership Intensives and school visits, including school outreach, coordination, and logistics planning in partnership with internal stakeholders. - Oversee the production and coordination of school visit materials and program resources, ensuring timely delivery and alignment across teams. - Manage and maintain relationships with vendors and consultants supporting program operations, ensuring quality service, accountability, and alignment with program needs and budget priorities. - Partner with senior leadership to review program-related agreements and operational decisions to ensure alignment with budget parameters and organizational priorities. - Cross-Functional Coordination (20%) - Serve as an operational leader across the Programs department, ensuring program operations are coordinated, efficient, and well-integrated across teams and organizational priorities. - Work alongside the Manager of Events to support execution of program operations, ensuring strong alignment, clear handoffs, and seamless delivery of events and related logistics. - Partner cross-functionally with Finance, Marketing & Communications, Data, and program leadership to align operational plans, calendars, communications, and departmental dependencies in support of program execution. - Lead the development and monitoring of operational systems and processes that track progress toward program and organizational goals, providing insights and recommendations to support strategic decision-making. Qualifications - Operational leader with 5+ years of relevant experience, including 2–3 years managing operations, processes, and events for groups. - Strategic planner with a track record of designing and executing complex, multi-stakeholder projects. - Vendor and budget owner with 1–2 years of experience managing vendor relationships. - Tech-savvy operator confident with CRMs, Google Suite, and virtual event platforms. - Survey and data thinker with experience in thoughtful data collection and feedback systems. - Cross-functional collaborator who can work across teams and functions without formal authority. - Mission-aligned with a genuine commitment to diversity, equity, and inclusion. Benefits - Competitive salary and benefits package. - Medical and dental coverage. - 401(k) contribution match. - Paid time off. - Paid parental leave. - Ability to work remotely. Compensation The 2026-27 salary range for this Director position grade at BES is: - Minimum: $112,243 - Maximum: $127,561 To Apply Please submit your application online through Greenhouse. Applications will be reviewed on a rolling basis, with priority consideration given to candidates who apply by May 29, 2026.