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Contractor Relations Representative
Location
Colombia
Posted
6 days ago
Salary
COP1,900K - COP2,200K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Contractor Relations Representative
PORCH 💚
Role Description The future is bright for the Porch Group, and we’d love you to be a part of it as a Contractor Relations Representative. The Contractor Relations Representative (CRR) will perform a variety of functions that primarily involve locating technicians to service client's claim requests. The CRR also establishes a relationship with contractors in covered areas, maintains relationships with contractors, and maintains follow-up with customers ensuring that we are providing quality customer service. What You Will Do - Complete assigned daily tasks as distributed by the managers - Build B2B relationships with technicians/trade partners across covered areas - Maintain daily metrics as set aside by the manager (subject to change) - Source out work orders to technicians/trade partners within network - Client follow-up to ensure quality customer service by providing technician/trade partner information - Technician/trade partner follow-up to confirm the scheduled appointment(s) - Outsource contractors when needed with at least 15 attempts for each claim - Correctly label claim disposition to ensure reporting accuracy for management - Maintain a strong, working knowledge of CRM systems operations and functions - Notify the direct manager of any broken relationship or broken standards from contractors/trade partners Qualifications - Minimum high school diploma - 2+ years working in customer-facing roles required - Prior experience onboarding, supporting, or working directly with home improvement professionals, tradespeople, or home services providers preferred - Outstanding written and verbal English communication skills. Samples may be requested - Ability to deliver a world-class customer experience while balancing the needs of the business - Excel Spreadsheet data entries - Deal with escalated situations - Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload Requirements - Pay Range: COP 1,900,000.00 to COP 2,200,000.00 salary per month What You Will Get - Supporting Porch Group Next Steps Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!
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