• The Customer Support Executive supports Hotelbeds and Bedsonline clients with operational booking‑related requests across the full customer journey (pre‑arrival, on‑the‑spot, and post‑travel). • The role delivers prompt and accurate solutions in line with service deadlines, quality guidelines, and protocols, aiming to achieve first contact resolution and high customer satisfaction. • Handle operational requests related to bookings before arrival, during stay, and after travel. • Resolve client issues efficiently while adhering to defined service levels, quality standards, and procedures. • Provide timely and accurate information to ensure a smooth client experience. • Aim for first contact resolution whenever possible. • Escalate complex cases according to established protocols. • Maintain accurate case documentation in internal systems. • Contribute to a high‑performance, customer‑centric service culture.

Role Description Η Mellon Technologies, μητρική εταιρεία του Ομίλου Εταιρειών Mellon, κατέχει ηγετικό ρόλο στο χώρο των ηλεκτρονικών συναλλαγών, των υπηρεσιών τηλεφωνικής εξυπηρέτησης καθώς επίσης και των υπηρεσιών business process outsourcing αναζητά: - Διαχείριση εισερχόμενων κλήσεων τεχνικής υποστήριξης και εξυπηρέτησης εμπόρων αναφορικά με τα τερματικά τους μηχανήματα (POS) - 24ωρη εξυπηρέτηση σε κυλιόμενες βάρδιες (5 βραδινά/μήνα) - 2 Σαββατοκύριακα / μήνα (με αντίστοιχα ρεπό) - 5μερη 8ωρη απασχόληση - 2 εβδομάδες εκπαίδευσης (εκ των οποίων η 1 εβδομάδα δια ζώσης σε κεντρικό σημείο στα Ιωάννινα) Qualifications - Πτυχίο ΑΕΙ/ΤΕΙ ή Απολυτήριο Λυκείου - Καλή γνώση της Αγγλικής Γλώσσας - Καλή χρήση Η/Υ - Πρότερη εργασιακή εμπειρία σε τηλεφωνικό κέντρο - επιθυμητή - Επαγγελματική συμπεριφορά με διάθεση εξυπηρέτησης των πελατών & ομαδικό πνεύμα Requirements - Μηνιαίο bonus βάσει επίτευξης στόχων - Δομημένη και συνεχής εκπαίδευση επι πληρωμή για τις ανάγκες του αντικειμένου - Εταιρικός εξοπλισμός - Fully remote

Title: NextGen Command Center Lead, Top Secret Location: USA VA Herndon - 13857 Mclearen Road (VAS091) Job requisition id RQ220004 Job Description: Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret Public Trust/Other Required: None Job Family: Cyber and IT Risk Management Job Qualifications: Skills: Command & Control, Incident Response Operations, Large Team Management, Operational Command Certifications: None Experience: 10 + years of related experience US Citizenship Required: Yes Job Description: The NextGen Command Center Lead is responsible for overseeing the operational delivery, performance, and readiness of the NextGen Command Center mission area under an upcoming government contract. This position leads teams delivering 24x7x365 cyber incident response, situational awareness, threat monitoring, operational reporting, and coordinated defensive action in support of national cyber resilience. The NextGen Command Center Lead ensures watch‑floor operations, incident lifecycle management, intelligence integration, and command‑center activities meet the requirements outlined by CISA and directly supports national cyber defense objectives. In this role, the successful candidate is accountable for ensuring continuous operational effectiveness, adherence to SOPs, rapid surge capability, and synchronized cross‑functional coordination with other mission areas such as Threat Hunt, CTI, and Vulnerability Management. Key Responsibilities Operations Leadership & Command Center Execution - Oversee teams responsible for operating a modernized, always-on incident response and cyber command center supporting 24x7x365 national cyber defense - Ensure teams execute standardized watch‑floor operations, including shift turnover, reporting cycles, operational summaries, and leadership updates to maintain synchronized situational awareness - Oversee teams maintaining staffing, training, certification, and surge readiness necessary to support incident management, crisis action teams, and cross-functional coordination - Ensure the Cyber Command Center environment is fully functional, compliant, and capable of providing real-time visibility, decision support, and operational coordination. Incident Response Delivery & Lifecycle Management - Oversee teams managing the full lifecycle of reported incidents across Critical Infrastructure, SLTT, and Federal Civilian Executive Branch partners, ensuring rapid triage, coordinated response, and timely escalation pathways - Ensure teams deliver coordinated, rapid incident response actions that reduce risk, minimize impact, and improve recovery timelines - Oversee teams providing victim notification, customer support, and unified communication throughout the incident lifecycle, ensuring a consistent, high‑quality point of service - Ensure accurate incident scoring in line with the National Cyber Incident Scoring System (NCISS) Threat Monitoring, Hunt Coordination & Defensive Action - Oversee persistent monitoring teams scanning intelligence, media, law enforcement, and global events to identify emerging threats impacting national critical functions - Ensure teams integrate classified and unclassified intelligence into operations, request classification downgrades when appropriate, and incorporate insights into response workflows - Oversee targeted hunt engagement support, ensuring robust analysis, documented findings, and actionable reports that strengthen national defenses - Ensure mitigation strategies and defensive recommendations address capability gaps and strengthen enterprise, OT, and ICS environments Cross‑Agency Coordination & National Defense Integration - Oversee teams coordinating response actions with federal agencies, SLTT partners, private sector entities, industry associations, and ISACs to support unified national cyber defense operations - Ensure NextGen Command Center workflows are integrated with the broader national defense planning functions. - Oversee outreach activities, community briefings, and threat-update engagements. Communications, Intelligence Integration & Reporting - Oversee preparation of alerts, advisories, leadership notices, and operational communications enabling data-driven decision-making during normal and crisis operations - Ensure teams deliver rapid-turn operational briefings, slide decks, and incident communications. - Maintain quality, accuracy, and timeliness of all reporting, ensuring consistent escalation paths and shared operational insights. Operational Governance, SOP Management & Performance Metrics - Oversee teams developing, updating, and maintaining SOPs, CONOPS-aligned processes, work instructions, and operational tools to ensure operational excellence - Ensure mission‑readiness metrics, operational performance indicators, and incident impact assessments are tracked, evaluated, and used to inform continuous improvement - Oversee technical and operational risk identification and mitigation strategies. Surge Support & Crisis Response Readiness - Ensure teams maintain surge‑ready technical expertise capable of deploying rapidly to support hunt missions, incident response engagements, or elevated operational tempo events - Oversee crisis action team coordination, ensuring readiness to provide rapid response capabilities during high‑impact national or global cyber events. Required Qualifications - Experience operating or managing large-scale 24x7 cybersecurity operations centers (SOC, fusion center, watch floor, or incident command center). - Strong understanding of incident response lifecycles, threat intelligence integration, command‑center operations, and crisis management. - Experience leading technical and operational teams in high-tempo, mission-critical environments. - Knowledge of federal cyber operations, including CI, SLTT, and FCEB mission contexts. - Ability to manage performance metrics, operational workflows, and mission‑readiness requirements. - 10 years of overall cybersecurity experience with 5 years of management of cybersecurity teams Preferred Qualifications - Experience supporting CISA, DHS, DoD, or national‑level cyber operations centers. - Familiarity with ICS/OT environments and national critical functions. - Certifications such as CISSP, GCIH, GCIA, GCTI, GICSP or similar. - Experience supporting national cyber campaigns, crisis surge operations, or interagency coordination. GDIT IS YOUR PLACE - 401K: With company match. - Health & Wellness: Comprehensive health and wellness packages. - Career Growth: Internal mobility team dedicated to helping you own your career. - Professional Development: Growth opportunities including paid education and certifications. - Innovative Tech: Access to cutting-edge technology to stay ahead of the mission. - Work-Life Balance: Rest and recharge with paid vacation and holidays. The likely salary range for this position is $170,000 - $230,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Hybrid Work Location: USA VA Herndon Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Title: RN - Call Center Location: IA-Cedar Rapids remote Job Description - Area of Interest: Nursing - FTE/Hours per pay period: .8 - Department: Call Center - Shift: 10:30pm-7:00am, every other weekend, holiday rotation - Job ID: 181956 Overview RN Call Center 10:30PM-7:00AM, every other weekend, holiday rotation Full Time Benefits **REMOTE - Candidate must reside in a compact license state** Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:     - Expect paid time off, parental leave, 401K matching and an employee recognition program. - Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. - Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities The UnityPoint IntelliCenter nurse is an RN who provides care over the telephone by thoroughly assessing symptoms to identify acuity to disposition caller or patient appropriately utilizing best-practice updated protocols. Protocols are embedded within the eMR to support guidance in appropriate care delivery. Nursing services are provided telephonically and, in some cases, virtually. May include triage, care management, referral management and telehealth support. Must have proficient keyboarding/typing skills and have a technical aptitude to learn new computer software systems quickly. Ability to handle a “call center” environment: work quickly and multi-task, utilizing clinical critical skill thinking while navigating computer software to meet the required turnaround time to support key performance indicators which support patient care delivery and operational costs. We are a 24/7 operation with the bulk of our services provided in the evenings and weekends. Primary Function and Relationship to the Total Organization: My UnityPoint Nurse Call Center offers a free health information service for the public, sponsored by UnityPoint Health and staffed by registered nurses 24-hours a day, 7 days a week. The nurses at My UnityPoint Nurse provide medical assessment and triage, up-to-date health information and physician and clinic referral service. My UnityPoint Nurse Call Center is a centralized function of UnityPoint Health providing clinical support to UnityPoint Health and affiliates. Operations - Performs symptom assessment triage utilizing protocols to guide best practice care delivery and disposition. - Documents call criteria in eMR within a timely manner. - Promotes and educates appropriate callers regarding second level triage and virtual care visits with NP and MDs when appropriate. - Serves as a resource to customers seeking physician referral and community-based resource information. - Provides health information to customers via UnityPoint Health’s approved resources - Maintains strict confidentiality of all employee and customer information - Adhere to all UnityPoint Clinic personnel Policies and Procedures and safety guidelines. - Supports change transformation initiatives - Identifies with shift change requirements as call volume dictates in order to support staffing needs appropriately - Perform other duties as assigned. - Support team efforts in patient care delivery objectives. - Provides assistance with other reasonable related duties as assigned by supervisor or manager. - Ability to handle confidential and sensitive information. - Ability to communicate effectively on the telephone. - Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds. - Ability to handle a “call Center” environment: work quickly and multi-task. - Ability to demonstrate good customer service. - Exhibits discretion and sound judgment in all aspects of the job. Qualifications Qualifications/Experience: - Requires active and unrestricted license to practice nursing in the states of Iowa and Illinois. - Requires a minimum of 1-2 years of clinical nursing experience providing direct patient care or equivalent work experience - 2-3 years preferred - Strong time management and organizational skills - Possesses excellent written and verbal communications. - Proficiency in use of computer applications such as Microsoft Office and electronic health systems. - Requires knowledge of federal healthcare laws and regulations. - Requires highly developed communication skills to effectively work with all levels of management throughout the UnityPoint Health, its subsidiaries and affiliates. - Excellent academic credentials with a track record of professional accomplishments, which demonstrate superior performance, leadership and vision. - Ability to work as a team member, creating and maintaining effective working relationships. - Ability to understand and apply guidelines, policies and procedures. Education: - Graduate from an accredited nursing program. Bachelors of Science (BSN) preferred - Compliance with Mandatory Child/Adult Abuse Reporting