Inside Sales Specialist Jersey City, NJ Full Time Mid Level *REMOTE ROLE* Symple Lending, is an innovative fintech company at the forefront of transforming the lending industry by empowering customers on their journey to financial freedom. Our commitment lies in providing seamless and efficient lending solutions to our customers. We are seeking degan Inside Sales Specialist with a passion for empowering clients on their financial journey and guiding them through the steps of our debt relief program to join our growing team. This position is a non-exempt, performance-based role with hourly pay + UNCAPPED Monthly COMMISSIONS. The average Inside Sales Specialist earns $100,000+ annually. Are you looking to take your career to the NEXT level? What You’ll be Doing: - Conduct financial education sessions for clients, empowering them with knowledge and tools to make informed financial decisions. - Communicate with clients over the phone with a mix of inbound and outbound calls to generate sales. - Guide debt consolidation strategies to our clients, evaluating their financial situations and tailoring solutions to meet their specific needs, while overcoming objections and closing sales within calls. - Build and maintain strong relationships with financial institutions, negotiating favorable terms for debt consolidation on behalf of clients. What You’ll Bring: - Excellent Communication and interpersonal skills. - Phone sales experience. - Relentless work ethic and a positive mindset. - Goal-oriented, with proven success in meeting and exceeding metrics and sales goals. - Relationship-building skills with the ability to empathize with clients. - Passion for helping clients and acting with integrity. Why Work for Symple Lending: - Comprehensive health, dental, and vision insurance after 60 days. - Paid Training. (7 days of training) - Sponsor IAPDA certification - A positive and collaborative work culture. - Paid time off. - Professional growth and development opportunities. - Employee referral bonus program.

• Build strong customer relationships through professional communication, positive attitude, and effective problem‑solving. • Handle customer issues and order concerns promptly and diplomatically. • Use company and customer pricing systems to prepare accurate quotes for standard and non‑standard products. • Proactively contact existing and prospective customers to solicit orders and promote new or additional products. • Present and explain product features using samples, catalogs, or technical information. • Maintain and grow a pipeline of prospective customers. • Support branch and company promotions to drive sales. • Keep accurate daily records of reimbursable expenses.

• Oversee the full order lifecycle, including order processing, allocation, picking, and shipping, ensuring timely delivery. • Partner with the Warehouse, third-party vendors, and internal teams to ensure seamless order fulfillment. • Proactively identify and address any issues or concerns raised by wholesale customers, working closely with internal teams to ensure swift resolution. • Liaise with various departments such as sales, logistics, and technical support to gather information and updates for wholesale customers. • Maintain bi-weekly touch bases with the territory Account Executives to review Open Orders, upcoming customer onboarding, and high priority orders. • Troubleshoot and resolve escalated customer concerns, using sound judgement to ensure timely and effective solutions. • Collaborate with cross-functional teams to identify root causes of recurring issues and implement process improvements to prevent future disruptions. • Provide onsite support in the South Florida territory, as needed. • Ensure that customer data and order information are accurately recorded and maintained for future reference and reporting purposes. • Build strong relationships with key decision-makers and stakeholders within client organizations to support retention and identify growth opportunities.

Role Description A critical step for Edlong to accelerate growth is to function as a dynamic global Customer Experience discipline, whereby Edlong customers, large and small, domestic, and international, are delighted with every interaction with us. Reporting directly to Edlong’s Customer Experience Director, the Account Services Support Intern will be responsible for collaborating with the Customer Experience team on providing comprehensive customer service to customers and potential clients throughout various projects. The ideal candidate should be passionate about delivering an exceptional customer experience to support Edlong’s achievement towards sales goals. They must also be adaptable and possess a strong commitment to effective communication, ensuring high customer satisfaction for both internal and external customers. Qualifications - Passionate about delivering exceptional customer experience. - Adaptable and committed to effective communication. Requirements - Support activities to differentiate Edlong as THE leader in customer care throughout the industry. - Answer, screen, and route phone calls from customers, vendors, and service providers in a friendly and efficient manner. - Cultivate customer relationships while maintaining the high level of reputation and integrity of Edlong with all business transactions by responding to customer inquiries, requests, and follow-ups by e-mail or phone as needed. - Process customer documentation requests on multiple platforms. - Request certifications as required from FSQ and regulatory. - Send order specific Certificate of analysis on the day of shipment. - Upkeep and maintain Edlong personnel files and documentations pertaining to assigned work in a way that self- and team can access as needed.