Role Description A critical step for Edlong to accelerate growth is to function as a dynamic global Customer Experience discipline, whereby Edlong customers, large and small, domestic, and international, are delighted with every interaction with us. Reporting directly to Edlong’s Customer Experience Director, the Account Services Support Intern will be responsible for collaborating with the Customer Experience team on providing comprehensive customer service to customers and potential clients throughout various projects. The ideal candidate should be passionate about delivering an exceptional customer experience to support Edlong’s achievement towards sales goals. They must also be adaptable and possess a strong commitment to effective communication, ensuring high customer satisfaction for both internal and external customers. Qualifications - Passionate about delivering exceptional customer experience. - Adaptable and committed to effective communication. Requirements - Support activities to differentiate Edlong as THE leader in customer care throughout the industry. - Answer, screen, and route phone calls from customers, vendors, and service providers in a friendly and efficient manner. - Cultivate customer relationships while maintaining the high level of reputation and integrity of Edlong with all business transactions by responding to customer inquiries, requests, and follow-ups by e-mail or phone as needed. - Process customer documentation requests on multiple platforms. - Request certifications as required from FSQ and regulatory. - Send order specific Certificate of analysis on the day of shipment. - Upkeep and maintain Edlong personnel files and documentations pertaining to assigned work in a way that self- and team can access as needed.

Role Description This is a remote position. We are expanding our marketing team with new Lead-generation Specialist (LGS) roles focused on driving high-quality lead qualification and sales conversions. Every interactive flat panel installed in an Indian classroom and every tablet handed out under a 1:1 state programme needs content to demonstrate value. You will work with channel heads and product managers at various hardware companies to qualify their content-gap and identify which IME products could fit their hardware. - Build and maintain three sub-lists: - IFP manufacturers (~25) - Tablet and laptop OEMs (~15) - Education-hardware distributors (~150) - Run multi-touch outbound sequences (LinkedIn + email primary, phone secondary) to channel heads, India-business heads, and product managers. - Reach 50–70 channel-head conversations per month across the three sub-segments. - Apply the hardware-variant of the qualifying questionnaire — device type, target segment, content-gap, bundling history. - Build a bundle-fit recommendation per qualified prospect — which 1–3 IME products ride well on this hardware. - Coordinate with Marketing for device-mockup collateral when LSM demos are scheduled. - Maintain quarterly cadence with dormant hardware contacts — cycles run 60–180 days. - Coordinate event-driven follow-ups around InfoComm India, BETT India, IFP brand partner meets, and state government procurement events. Qualifications - 4–6 years of B2B hardware-channel sales, device-distribution, or technology-bundle sales. - Working comfort with hardware-channel vocabulary — margin, pull-through, sell-in, sell-out, bundle-economics, ASP. - Familiarity with the Indian education-hardware landscape — IFP brands, tablet/laptop OEMs, distribution channel structure. - Strong written outreach for LinkedIn and email — channel heads ignore generic templates. - Patience for long cycles; hardware bundle deals take 60–180 days from first contact. - Prior experience at an IFP brand, a tablet/laptop OEM, or in their education-channel team. - Awareness of state-government education-procurement cycles (Rajasthan, UP, Tamil Nadu, Karnataka, etc.) that drive school-hardware volume. - Working understanding of EdTech content licensing economics (most candidates will lack this — it's a strong plus). Benefits - Competitive fixed plus performance-linked incentive, paid monthly. - Direct exposure to senior hardware-channel leadership across India's biggest device brands. - Cohort learning with extended 90-day ramp. - Path to Senior ISM, Cohort Lead, or hardware-vertical LSM / strategy roles.

Role Description This is a remote position. You will drive strategic outbound outreach to roughly 2,500 priority institutions: international schools (IB and Cambridge), Tier-1 CBSE, higher education, and government education bodies. The role involves identifying the right decision-makers, building qualified opportunities, and scheduling high-value meetings for the institutional Lead Sales Managers to pitch, demo and close. Institutional sales cycles are long (60–180 days) and political (Principal, Head, Trustee, Procurement) — you bring the patience and the institutional literacy to make them tractable. Responsibilities: - Own a defined sub-universe of 600–800 institutions; refresh and tier the list monthly with Marketing. - Run multi-touch outbound sequences — phone, email, LinkedIn, WhatsApp — to named decision-makers at each institution. - Reach 60–80 dialled prospects per day; complete 140–180 live decision-maker conversations per month. - Run the 6-section qualifying questionnaire on every contacted institution; route qualified prospects to LSMs. - Map and maintain decision-maker structures for every active account — Principal, Academic Head, Trustee, Procurement, key influencers. - Convert webinar attendees into meetings within 24 hours; own the post-event motion for every Knotral and partner webinar. - Run a structured quarterly re-engagement programme against 12-month-dormant accounts. - Coordinate calendar logistics for LSM in-person site visits — institutional sales often have an in-person leg. Qualifications - 3–5 years of B2B inside sales with institutional outreach exposure — edtech, ELT, publishing, assessment, or adjacent. - Comfort speaking with senior school leadership (Principals, Heads, Directors) — no phone-fear under any circumstance. - Working knowledge of the Indian K-12 board landscape: IB, Cambridge, CBSE, ICSE — and what distinguishes them. - Fluent in English and Hindi; strong written-email skills for institutional follow-up. - Discipline with CRM and LinkedIn Sales Navigator — saved searches, alerts, account tracking. - Prior experience selling into Indian schools, principals, or academic heads. - Familiarity with the Indian school FY procurement cycle (Feb–April for next academic year). - Working knowledge of a regional Indian language relevant to a major K-12 cluster (Tamil, Telugu, Marathi, Kannada, Bengali). Benefits - Competitive fixed plus performance-linked incentive, paid monthly. - Cohort learning, daily 1–2 PM collaborative coaching, monthly certification. - Career path into Senior ISM, Cohort Lead, or transition into institutional LSM by mutual agreement. - Direct exposure to international education brands and senior school decision-makers across India.

Role Description This is a remote position. We are expanding our marketing and lead-generation team with new Inside Sales Manager (ISM) roles focused on driving high-quality lead qualification and sales conversions. As an Inside Sales Manager, you will: - Open conversations with BD heads at various publishers and B2B edtech companies. - Qualify prospects against our publisher partnership models and B2B/B2I institutional partnership models. - Hand off framework-aligned meetings to the LSM team. Responsibilities include: - Maintain three sub-lists: - Indian Publishers (~3,500) - Indian B2B EdTech companies (~250) - B2I non-hardware solutions providers (~150) - Run multi-touch outbound sequences (email + LinkedIn primary, phone secondary) to BD heads, product heads, and CEO-office contacts. - Reach 60–90 decision-makers per month through live conversation or substantive written exchange. - Apply the lane-specific questionnaire focused on content/tech posture, integration appetite, and partnership models. - Coordinate with Marketing on partnership-positioning collateral; custom one-pagers needed. - Maintain quarterly cadence with dormant contacts. - Coordinate event-driven follow-ups around major industry events. - Flag market intelligence into the Marketing revision log. Qualifications - 4–6 years of B2B inside sales or business development experience. - Strong written-English skills for peer-to-peer outreach. - Working knowledge of the Indian publishing and B2B edtech landscapes. - Comfort with senior B2B conversations. - Fluency with LinkedIn Sales Navigator and structured outbound sequencing. - Prior experience in publisher BD, B2B edtech partnerships, or school-software BD. - Familiarity with B2B/B2I commercial models. - Awareness of recent Indian B2B edtech and school-software market activity. Requirements - 4–6 years of B2B inside sales or business development with publishing, B2B edtech, institutional-software, or content-licensing exposure. - Strong written-English skills — outreach to BD heads must read peer-to-peer, not vendor-to-buyer. - Working knowledge of the Indian publishing landscape, the Indian B2B edtech landscape, and B2I institutional-software providers. - Comfort with senior B2B conversation — BD heads, product heads, occasionally founders. - Fluency with LinkedIn Sales Navigator and structured outbound sequencing. - Prior experience in publisher BD, B2B edtech partnerships, school-software BD, or LMS/ERP/assessment-platform partnerships. - Familiarity with B2B/B2I commercial models — revenue-share, licence fees, per-seat pricing, white-label economics, API/integration deals. - Awareness of recent Indian B2B edtech and school-software market activity — funding, exits, leadership transitions. Benefits - Competitive fixed plus performance-linked incentive, paid monthly. - Direct exposure to senior publishing, B2B edtech, and institutional-software leadership across India. - Cohort learning with extended 90-day ramp given the complexity of this lane. - Path to Senior ISM, Cohort Lead, or partnerships-vertical LSM / strategy roles.