Role Description This position is located within the Veterans Affairs VISN 12 Pharmacy Clinical Contact Center. The certified GS-10 Pharmacy Technician Supervisor is responsible for the supervision of all Pharmacy non-pharmacist technical staff and volunteers. Major Duties: - Develop the work schedule, plan and grant leave and rotate duties of the pharmacy technician staff. - Continuously analyze and reassess priorities, redirecting staff to assure that workload demands are accomplished in the most effective, efficient, and economic manner possible. - Assist with the development of performance standards that are realistic, challenging, and supporting the organizational mission, vision, and goals. - Responsible for ensuring all employees meet performance standards and competencies. - Assist the Chief of Pharmacy in interviewing and selecting new employees and candidates for promotion and/or reassignment. - Conduct technician meetings to assure proper updates of departmental and local pharmacy communications. - Assist in the development of policies and procedures and participate in departmental goal planning and quality improvement activities. - Will perform any duties of a pharmacy technician when the needs of the service require. Qualifications - Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. - United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. - Education or Experience: - (1) None required. - (2) For all grade levels and positions that accept both education and experience to qualify, equivalent combinations of qualifying education and experience that total at least 100% are qualifying. - Certification: For positions above the full performance level, the employee must pass a national certification exam and hold an active national certification through either: - (1) Pharmacy Technician Certification Board (PTCB), Certified Pharmacy Technician (CPhT). - (2) National Healthcareer Association (NHA), Certified Pharmacy Technician (ExCPT). Requirements - Pharmacy Technician GS-10 Experience: In addition to meeting the basic requirements, one year of progressively complex experience equivalent to the lower grade level. - Certification: For positions above the full performance level, the employee must pass a national certification exam and hold an active national certification through either: - (a) PTCB as a CPhT. - (b) NHA as a ExCPT. - Knowledge, Skills and Abilities (KSAs): - (a) Ability to analyze data for performance improvement projects, workload analysis and statistical reports. - (b) Ability to prepare for and maintain special accreditations, inspections and reviews (e.g., The Joint Commission, Office of Inspector General, American Society of Health System Pharmacists, controlled substances inspections). - (c) Ability to solve problems and implement corrective actions to maximize outcomes in their program area. - Additional Knowledge, Skills and Abilities (KSAs): - (A) Skill in managing multiple, diverse programs. - (B) Ability to contribute planning, execution and evaluation of program goals, objectives and priorities to resolve service issues. - (C) Ability to perform the full range of supervisory duties, which includes responsibility for assignment of work, performance evaluations, selection of staff, recommendation of awards, advancements and disciplinary actions. Company Description