• Own the end-to-end customer experience across the Clinical Applications organization, including clinical applications, training, digital support, implementation, validation, troubleshooting, workflow optimization, and ongoing customer enablement • Ensure consistent delivery of high-quality customer implementations, validations, training programs, technical support, and workflow improvement initiatives • Personally engage in high-impact customer escalations, VIP account support, strategic partnerships, and complex customer-facing situations requiring senior leadership involvement • Drive a customer-first culture where every action, decision, and process is designed to improve customer confidence, satisfaction, retention, and long-term success • Lead, develop, and inspire a high-performing, multi-level team across Applications, Training, and Digital functions • Build an environment where regional escalations align with a clear national escalation framework • Define and enforce structured escalation triggers, ownership expectations, communication standards, resolution timelines, and closure requirements • Collaborate with all applicable teams to continuously evolve validation templates, SOPs, technical training programs, and customer-facing tools • Create a continuous improvement operating rhythm that connects field insights, escalation trends, customer feedback, product opportunities, training needs, and process improvements.

• Develop sales and recruiting strategies; research, source, and engage with prospects • Identify new prospective advisors within the target segment by making initial sales calls, as well as respond to inquiries • Individually own certain advisor segments of the pipeline from initial contact to the advisor joining LPL working in close partnership with Regional Directors and Division Managers • Meet with prospective advisors to effectively demonstrate LPL’s unique value proposition and address any questions or concerns • Expertly navigate long sales cycles, often with multiple buying influences • Utilize discretion and independent judgment in evaluating potential advisors to determine whether the advisor and their book of business is an appropriate candidate for LPL • Train and educate internal staff on the nuances of recruiting premium segment wirehouse and bank advisors, as well as coaching the team on the competitive landscape and what hurdles we need to overcome in order to win the business • Continually improve and evaluate recruitment practices, ideas, opportunities, and affinity partnerships to increase ability to source women advisors • Understand and articulate LPL’s business model, LPL’s policies, the financial services industry, and the benefits of joining one of LPL’s affiliation options • Partner with the BD leadership team on the continued evolution of LPL’s offering and capabilities to establish ourselves as the leading solution in the market • Identify external organizations, local events, and conferences that create new sourcing channels, and attend events on behalf of LPL and the Business Development group • Serve as a subject matter expert who can empower LPL’s business development team through consultation and partnership, and by providing them with resources to attract premium segment candidates in their territories • Design, experiment, and test new approaches to attract diverse candidates • Effectively leverage data to track key program performance indicators, identify trends, and ensure projects and programs align to company priorities

• Lead the Field Asset Mobility (FAM) Practice assisting clients transform legacy systems and processes into a fully digital integrated environment. • Serve as primary Solutions Architect and provide delivery quality oversight for all Field Service Management and Enterprise Asset Management Systems implementations. • Collaborate with other Red Clay Directors on overall implementation strategies and best practices. • Partner with software providers on product development roadmaps. • Create and manage business plans, resource plans, and budget plans for the FAM practice. • Mentor and train team members and support the recruiting pipeline.

• Build and sustain relationships with key decision-makers at national and regional commercial health plans to educate stakeholders, influence medical policy development, and expand patient access to Abbott’s cardiovascular and neuromodulation technologies. • Design and implement robust strategies to secure and advance coverage for both existing and emerging CV&N products, aligning with broader business objectives. • Partner with internal stakeholders—including Health Economics & Reimbursement, sales, marketing, and therapy teams—and external partners to secure, maintain, and protect coverage across assigned payer accounts. • Engage with physicians, administrators, policy analysts, and medical directors to promote favorable coverage decisions and support clinical adoption. • Lead initiatives to identify and reduce barriers to patient access by developing targeted strategies for healthcare providers, payers, public agencies, and professional societies. • Provide strategic oversight of health economic studies, data analysis, and HE&R initiatives to support payer advocacy and inform economic purchaser engagement. • Monitor evolving reimbursement policies and regulations; analyze proposed and final rules impacting Abbott technologies and markets, and contribute to public comment development as needed. • Collaborate with Abbott’s Patient Therapy Access team to track trends in commercial insurance coverage and clinical guidelines, proactively addressing emerging issues. • Advise on clinical and economic evidence requirements to support payer coverage decisions, accelerating access and adoption of new and existing technologies. • Document and report payer engagement outcomes, delivering actionable insights and measurable results that support enterprise-wide goals. • Contribute to cross-functional initiatives within Abbott’s Healthcare Economics & Reimbursement group, providing subject matter expertise and leadership as directed. • Ensure adherence to FDA regulations, company policies, and SOPs while fostering collaborative relationships across internal teams, customers, contractors, and vendors. • Perform other duties as assigned, supporting the broader success of Abbott’s CV&N division. • Participates in reviews and provides detailed analyses of proposed and final rules affecting Abbott technologies and markets, including development of public comments as required.