Role Description Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner. - Training schedule: 3-4 weeks, Monday - Friday 8:00AM - 4:30PM Central - Shift Schedule: Will be assigned after training, start time will be between 7:00AM - 10:30AM Central start time, with a rotating Saturday schedule. - Work from home requirements: Home internet hard wired to modem with minimum 100mbps download and 20mbps upload speed. - Start date: July 2nd - Pay: $17.20 per hour (English/Spanish Bilingual) Qualifications - Bilingual in English and Spanish Requirements - Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. - Market and organizational factors are also considered. - Successful candidates may be eligible to receive annual performance bonus compensation. Benefits - Quest Diagnostics honors our service members and encourages veterans to apply. Company Description Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Role Description Client Service Representative I - Temporary role until end of year | Fully Remote - Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner. - Training schedule: 3-4 weeks, Monday - Friday 8:00AM - 4:30PM Central - Shift schedule: 10:00AM - 7:30PM Central with a rotating Saturday schedule. - Work from home requirements: Home internet hard wired to modem with minimum 100mbps download and 20mbps upload speed. - Start date: July 2nd - Pay: $16.50 per hour - Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. - Successful candidates may be eligible to receive annual performance bonus compensation. Qualifications - Quest Diagnostics honors our service members and encourages veterans to apply. Requirements - While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. - Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Benefits - Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

• Serve as the primary point of contact for patients undergoing an enhanced scan, ensuring a smooth experience from scheduling to follow-up. • Work closely with the sales and clinical teams to coordinate post-scheduling workflows, ensuring patients complete all necessary steps for their scan. • Facilitate home lab draws by coordinating with third-party providers and ensuring results are processed in time for consultations. • Ensure timely and accurate distribution of additional reports, including body composition analysis and brain volume quantification. • Monitor and track patient progress throughout the enhanced scan workflow, ensuring any potential delays or issues are addressed proactively. • Manage applications for the Provider Education Program, tracking interested participants and guiding them through the process. • Coordinate physician participants' scans and follow-up consultations to ensure a seamless experience. • Work closely with the physician sales team to ensure timely scheduling and engagement with program participants. • Maintain an up-to-date database of physician education program applicants, tracking milestones and feedback. • Act as a liaison between patients, sales, and clinical teams, ensuring seamless coordination of clinical services. • Provide timely updates and support to patients regarding their enhanced scan process, including preparation instructions, lab draws, and follow-ups. • Ensure high levels of patient and physician satisfaction by proactively addressing any concerns, answering questions, and coordinating with relevant stakeholders. • Maintain the highest degree of confidentiality and compliance when handling patient and physician information.

• To be responsible for the administrative, managerial and client relationships associated with Client Services within the assigned area. • Ensures contract compliance with company guidelines within an assigned area. • Handles financials including accounts receivable, invoicing and pricing support within an assigned area. • Responsible for client knowledge including threatened status and relationship with the company. • Handles renewal process timely; negotiates new contracts within an assigned area. • Responsible for business planning and budgeting within an assigned area. • Plans for staffing needs including succession, bench-strength, and new business within an assigned area. • Supports client relationships; builds executive relationships; supports internal relationships. • Supports business development.