• Support customers via phone, email, and chat • Solve inquiries and manage requests efficiently • Deliver excellent customer experience in a fully remote environment • Maintain high customer satisfaction and positive brand representation

Dane Street is looking for highly motivated candidates to join our team as a Customer Service Representative. Dane Street offers an exciting work environment, competitive compensation, and strong growth potential. A Customer Service Representative is in the center of our critical relationships with our clients, our technical team, and our operations teams. As a member of our team, you will be responsible for the scheduling and selection of reviewers for referrals received within the Dane Street Network. Description of Key Tasks and Responsibilities: - Handling Receipt of New Cases: - Intake new cases and review/verify information and requests. Draft cases by entering information into the Dane Street system, AccessDS. - Work with client on any information missing pertinent to processing claim. - Sort, organize and create medical document listing - if required by client, and in line with specific special handling. - Oversight of Cases: - Monitor, process and track cases to ensure we meet deadlines. - Assignment of Cases: - Assign/schedule new cases to physicians for review with the appropriate physician, based on location, reviewer availability, specific guidelines, jurisdictional requirements and other client requirements. - Ensure that the assigned physician has no conflict of interest with the case assignments - Client Interaction: - Update clients frequently on cases in progress. - May communicate when there are questions on referral information to ensure proper documentation and information is provided to the assigned reviewer. - Ensure proper documentation for specified cases is provided to the client. Special Skills and Attributes Required: This position involves a substantial amount of communication with clients and physicians/physicians office via phone and email, and constant computer work. Therefore, candidates MUST possess the following skills/experience: - A minimum of 1 year of experience working in an administrative or clerical role in a business office environment is required. - Experience working in a healthcare (medical office, insurance claims, etc.) environment preferred. - Excellent computer skills (Apple Operating System, Google Chrome search engine, Gmail are preferred). - Stellar written and verbal communication skills, including a high comfort level in speaking with the referring client, claimants, and/or physician. - Ability to maintain focus and attention to detail in a fast-paced environment. - Ability to manage multiple tasks and quickly changing priorities. - Excellent organizational skills. Required Education and Experience: - An Associate’s Degree is preferred. WORK FROM HOME TECHNICAL REQUIREMENTS: Supply and support their own internet services. Maintaining an uninterrupted internet connection is a requirement of all work-from-home positions. PLEASE BE AWARE: In the interest of the security of both parties, please be aware that Dane Street will never conduct an interview via text or request checks from candidates for purchasing equipment. Beginning compensation will depend on several factors including the candidate's experience, education, and specific skills. In addition to the base salary, we offer a comprehensive benefits package including health insurance, retirement plans, and performance bonuses. Our Commitment: We are committed to providing fair and competitive compensation that reflects each employee's contributions and performance. We value diversity and strive to create an inclusive environment for all employees. Compensation Range: $15.00 - $19.00/hr USD

• Performs tasks of moderate to difficult complexity relating to both hospital and physician accounts. • Handles a large volume of inbound calls assisting patients with requests for information, complaints, and resolving issues. • Responsible for making outbound calls related to self-pay follow-up on accounts. • Responsible for data analysis and interpretation throughout all functions of revenue cycle. • Resolves billing concerns, addresses inquiries related to insurance concerns/matters. • Reviews accounts to determine insurance coverage; obtains and corrects any missing or inaccurate information. • Discusses patient responsibility, which includes educating patients on claim processing. • Interacts with patients by informing about payment options such as payment plans and financial assistance.

• Assist in evaluating current business processes to identify inefficiencies, gaps, and improvement opportunities • Gather, organize, and validate data required for process mapping, workflow redesign, and project analysis • Support the BPI Supervisor in building “as‑is” and “to‑be” process maps • Assist with system testing, validation, and configuration tasks, including CargoWise and other technology tools • Participate in implementation activities: UAT testing, system walkthroughs, documentation updates, and user feedback tracking • Support automation initiatives by validating logic, preparing datasets, and assisting with tool rollout • Build and maintain Excel reports, dashboards, and KPI tracking tools with a high degree of accuracy • Perform data cleaning, reconciliation, and trend analysis to support improvement initiatives • Provide daily/weekly reporting updates as assigned • Draft clear and user-friendly SOPs, process maps, job aids, training materials, and reference documentation • Support change management activities, including communication drafts and training coordination • Assist with updating project trackers, documentation repositories, and shared libraries • Complete assigned tasks from the BPI Supervisor on time and with high quality • Help coordinate project activities, follow-ups, and cross-functional meetings • Provide administrative and technical support across improvement initiatives as needed