• Serve as both a functional consultant and developer on an implementation project • Support requirements gathering • Configure and develop solutions within the TOTVS environment • Ensure alignment with business needs and quality of deliverables

• Support and recommend VHA credentialing and privileging processes, including verification, documentation review, and compliance validation • Analyze workflows to identify gaps, inefficiencies, and risks in credentialing and DOW processes • Apply critical thinking to interpret policies and translate requirements into actionable improvements • Track credentialing and privileging activities with a high degree of accuracy and attention to detail • Maintain tracking tools, logs, and dashboards to monitor progress, risks, and compliance status • Ensure strong follow-through on action items, deliverables, and regulatory requirements • Support Delegation of Work (DOW) processes and ensure compliance with established standards • Develop and maintain SOPs, documentation, and audit-ready materials • Assist in continuous monitoring, quality assurance, and audit support activities • Coordinate with VHA program offices and stakeholders to ensure alignment and information flow • Identify and escalate risks, discrepancies, and compliance concerns with clear supporting analysis • Adapt to shifting priorities while maintaining accuracy, organization, and accountability. • Performs miscellaneous job-related duties as assigned.

• Drive technical execution on complex enterprise engagements. • Identify and resolve technical blockers across all phases of migration. • Reverse-engineer existing configurations, workflows, automations, and integrations. • Build custom tooling, scripts, and integrations where vendor-supported solutions fall short. • Write and maintain scripts in Python, PowerShell, Bash, or comparable languages. • Validate data integrity and migration accuracy using SQL. • Own technical solutions and execution on Atlassian engagements. • Translate technical decisions, risks, and tradeoffs into actionable guidance for stakeholders.

• Having strong analytical reasoning to understand end user’s requirements and able to differentiate between desired and required user needs • Analyse current and future state business processes and ability to do gap and fitment analysis • Complete Business Requirements Document • Construct business process models/Blue Print • Perform stakeholder interviewing/workshops to understand current process and gather requirements • Map requirements with existing functionality and identify gaps that require additional configuration or customization • Apply requirements elicitation techniques such as scenarios/use cases, prototyping and workshops as required • Application setup and Configuration • Prepare High level design/Specifications for customization(Process, Reports, Workflow and Integrations) • Create test plans for performing functional, system integration testing • Prepare CRP scripts and lead Conference Room Piloting • Conduct data lab for data extraction, standardize, conversion and data loading • Conduct end user training • Prepare training material • Conduct Business Process / Scenario Training