• Build and run our customer advocacy program — references, case studies, customer-led content, video testimonials, customer speakers for our events. • Mine Sumble's own usage data and platform metadata to build first-party industry insights — the kind of "here's what's actually happening across GTM teams right now" intelligence that no one else can publish because no one else has the data. Turn this into reports, social content, and conversation starters with customers and prospects. • Develop a steady cadence of customer insights work: structured interviews, voice-of-customer synthesis, and feedback loops back into product, sales, and CS. • Own the customer side of launches and announcements — line up reference customers, draft their stories, get them quoted and on stage. • Build the systems (CAB, reference database, advocate tiering) that let this scale without scaling headcount. • Own our event strategy end-to-end across three modes: hosted events (our own webinars, dinners, meetups), self-hosted physical events (user gatherings, regional events), and third-party sponsorships (trade shows, industry conferences). • Decide what we attend, what we sponsor, what we host, and what we skip — with a clear pipeline and brand thesis behind each call. • Run the full operational layer: budget, vendor management, speaker coordination, run-of-show, lead capture, post-event follow-up with Sales. • Build a forward-looking 6-12 month calendar that other teams can plan around, and hold the line on it. • Travel with our customers and to our events — this is a road role, not a desk role. • Own Sumble's social presence across all channels, with LinkedIn as the primary surface. • Maintain a consistent posting cadence — not "whenever we have something to say," but a real editorial calendar that compounds. • Drive thought leader engagements on two fronts: activate our own internal voices (founders, execs, customer-facing team) with ghost-writing, prompts, and frameworks they can run with; and engage Sumble authentically with the external thought leaders our buyers already follow — through guest appearances, podcast spots, joint content, and surfacing Sumble in the conversations that matter. • Treat social as a system: content pillars, distribution loops, measurement, iteration.

• The Mobile Learning, Community, and Career Readiness Specialist is responsible for improving academic and student experiences in the online environment through blended opportunities. • The Specialist will support families in their region by helping onboard new families, coordinate and facilitate regional school events, create and promote outreach through social media, and support work based learning experiences. • This role will also provide community resources and connections for families throughout their assigned regions. • Start Date: School year 26/27 • The position requires approximately 50% to 60% travel and the ability to travel extensively throughout the state of Michigan to support students, families, community partnerships, career connected learning opportunities, and regional events.

• Brainstorm activities and content to inspire or grow community. • Design and execute content calendars and engagement scripts. • Create and report KPI’s to development team. • Manage and respond to customers through social media tools. • Work effectively with client and internal teams on communication. • Handle community crises or troubleshoot escalations. • Familiarity with GDPR, HIPAA, PII, and Trust & Safety policies.

• Plan and deliver a portfolio of in-person programs that meet regional community needs and are inclusive of volunteer engagement. • Coordinate logistics, scheduling, site selection, speaker/facilitator support, and accessibility accommodations. • Ensure program content is implemented with fidelity and cultural responsiveness. • Support volunteer leaders and community partners in program execution. • Build and maintain relationships with local stakeholders, volunteers, and participants. • Collaborate with regional Development teams to enhance visibility and reach. • Partner with Digital Program and Volunteer Engagement colleagues to ensure complementary offerings. • Track participation, satisfaction, and impact measures for assigned programs. • Collect community and participant feedback to inform improvements. • Apply lessons learned to strengthen future program delivery.