Role Description The Customer Care Center Rep plays a critical role delivering exceptional service to our members, brokers, and providers. The role provides detailed responses to health plan inquiries and resolves issues with compassion and efficiency. The Customer Care Center Rep is the first point of contact for those seeking assistance with benefits, eligibility, and claims questions. Success is accomplished by navigating multiple systems to research and resolve inquiries with a clear, accurate, and easy to understand response. - Serve as the first point of contact for members, brokers, and medical providers, answering inquiries regarding benefits, eligibility, claims, billing, and healthcare services. - Assist members in understanding their benefits, eligibility, claim status, and the resolution of billing issues. - Respond to provider inquiries related to claims, authorizations, and reimbursement status. - Address and resolve service requests, complaints, and issues efficiently, ensuring high levels of customer satisfaction. - Collaborate with internal teams to address complex inquiries and facilitate a seamless experience. - Review detailed information across multiple systems to accurately resolve inquiries while delivering clear, professional, and thorough responses (both written and verbal), that are easy to understand by a diverse population. - Accurately document all interactions in the system, ensuring thorough record-keeping for follow-up actions and quality assurance purposes. - Develop a thorough understanding of health plan products and services, actively learning updates to policies, procedures, and regulatory requirements. - Ensure adherence to regulatory guidelines (i.e., HIPAA, CMS) when providing information and service to members, providers, or brokers. - Other job-related responsibilities may be assigned as required. Qualifications - High School Diploma or GED or equivalent experience. - One (1) or more years of customer service experience in a fast-paced, high-volume health insurance or healthcare call center environment. - Strong verbal and written communication skills with the ability to effectively explain complex information. - Demonstrated problem-solving skills with the ability to handle difficult situations with empathy and patience. - Solid ability to multitask, prioritize, and manage time effectively in a fast-paced environment. - Ability to maintain a high level of accuracy and attention to detail. - Proficiency in Microsoft Office Suite and website and/or portal navigation. - Ability to adhere to a structured work schedule based around the central time zone. Requirements - Familiarity with customer service software such as Facets or NTT. - Basic knowledge and understanding of medical terminology. Benefits - Remote work options available. - Performance bonus and/or merit increase opportunities. - 401(k) with a 100% match for the first 3% of your salary and a 50% match for the next 2% of your salary (100% vested immediately). - Competitive paid time off. - Health insurance, dental insurance, and telehealth services start DAY 1. - Professional and Leadership Development Programs.

Role Description The Regional Support Coordinator is primarily responsible for managing the reconciliation of charts retrieved from provider offices within their assigned region. This role supports Chart Retrieval Specialists (CRS) by providing guidance, answering questions, and troubleshooting issues encountered during the retrieval process. Additional responsibilities include rescheduling provider appointments, conducting outbound calls to provider sites, and ensuring the timely completion of daily chart reconciliation activities. - Respond to Chart Retrieval Specialist (CRS) questions regarding the retrieval process - Identify, troubleshoot, and resolve retrieval issues with CRSs and provider offices - Provide guidance to team members on EMR systems and retrieval processes - Assist with inquiries, concerns, and issue resolution for CRSs and provider offices - Complete reconciliation of prior-day scheduled appointments and uploaded medical charts - Provide coverage for assigned teams or regions in the absence of a Supervisor or Coordinator - Conduct outbound calls to provider offices for schedule changes and retrieval of outstanding inventory - Respond to and manage emails from the regional team in a timely manner - Document all provider interactions accurately within designated company applications - Complete all assigned training courses in a timely manner - Accurately log daily work hours in the time management system - Maintain compliance with HIPAA regulations and adhere to company policies and Code of Conduct - Perform additional duties and responsibilities as assigned Qualifications - High school diploma or equivalent required - 1–2 years of medical chart retrieval experience required - Experience in a healthcare or office environment preferred - Experience working with multiple EMR systems preferred - Strong attention to detail with a high level of accuracy - Excellent verbal and written communication skills in English - Strong organizational and time management skills - Ability to interpret, analyze, and communicate information clearly and accurately - Demonstrated reliability, dependability, and consistent attendance - Ability to exercise sound judgment, patience, and professionalism - Intermediate computer skills, including Microsoft Office (Word, Excel, Outlook) and general troubleshooting - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment Requirements - Work is performed primarily indoors, with limited exposure to outdoor weather conditions - Prolonged periods of sitting and working on a computer - Frequent use of phone and headset for communication - May require the ability to handle multiple tasks simultaneously in a fast-paced environment Physical Requirements - Ability to remain in a stationary position (sitting or standing) for extended periods throughout the workday - Frequent use of a computer, including typing and viewing screens, for 6–8 hours per day - Ability to use a telephone or headset for extended periods - Ability to occasionally lift and/or move up to 20 pounds - Ability to reach, grasp, and perform repetitive motions as needed - Ability to work in an environment with frequent interruptions and shifting priorities - Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions Pay The estimated base pay range per hour for this role is: $16 - $18.32 USD. Company Description Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies.

Role Description Brown and Joseph is seeking a Provider Service Representative as we continue to grow our team! The Provider Service Representative plays a critical role in the health insurance overpayment recovery process. - Maintain and follow up on assigned provider accounts daily. - Initiate and receive calls to/from healthcare providers to discuss overpayment balances. - Update account statuses, enter notes, and manage inquiries in the CollectOne system. - Prepare and send overpayment notifications and invoices via fax, email, or FedEx. - Respond to provider emails and voicemails throughout the day. - Handle verbal and written provider disputes or refund information requests. - Meet and exceed daily call and talk-time quotas (e.g., 85–100 calls and 170–220 minutes depending on the client). Qualifications - High school diploma or equivalent required; college coursework preferred. - Strong verbal communication skills and phone presence. - Attention to detail and proficiency in note-taking and database entry. - Prior experience in medical billing, insurance, or collections is a plus. - Basic understanding of healthcare and insurance overpayments preferred. - Must maintain professional demeanor and confidentiality at all times. Benefits - Salary is $15-$18 per hour (DOE). - Benefit package with health, dental, vision, life, and disability coverage options. - 401(k) retirement plan option with company matching. - Generous paid time off policy - start with 18 days per year. - Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice. Company Description ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. - ARMStrong is proud to own and operate Brown & Joseph, Paragon, NEIS and SubroIQ, each a powerhouse in its own right, providing specialized expertise in debt management and financial services.

• Deliver outstanding customer support via phone calls, chats, and emails; • Manage day-to-day guest communication and ensure a smooth guest experience; • Ensure the operational success of our guest services and maintain high levels of guest satisfaction; • Manage day-to-day guest communication, ensuring timely, professional, and consistent responses across various platforms; • Monitor and respond to messages during key hours, particularly around critical booking periods such as arrivals and departures; • Coordinate with cleaning and maintenance teams to ensure smooth operations, resolving any issues efficiently; • Handle guest concerns from start to full resolution, escalating when necessary to ensure guest satisfaction; • Use internal tools (Hostaway, Duve, Turno, AppSheet) to manage reservations, tasks, and guest information accurately; • Process booking modifications, including extensions, date changes, and special requests promptly; • Evaluate and manage refund requests in line with company policies and guidelines, following up to ensure timely resolution.