• Create and maintain project roadmaps for new services and architecture improvements. • Provide thought leadership for the program, including overall vision, roadmap, execution plan, stakeholder engagement, engineering, and DevSecOps support for the program and scrum teams. • Serve as subject matter expert for Oracle EBS and extending it with custom development. • Direct the solutioning and integration of new services into a multitenant enclave. • Support the onboarding of new customer programs and ensure seamless integration. • Collaborate with multiple customers to deliver common services usable by all. • Design and implement multitenant solutions to maximize efficiency and scalability. • Coordinate across multiple scrum teams and technical skill sets to develop holistic, robust, secure, and scalable solutions. • Develop and maintain architecture roadmaps, including enterprise, operations, development, interface, and security architectures. • Oversee data migration activities and ensure secure, compliant transitions. • Champion DevSecOps best practices across all architecture and engineering efforts.

Role Description The IT Internship program is focused on providing interns exposure to GuideWell Source's business processes and the IT systems that support it. Interns will have the opportunity to learn about the Company's IT Command Center, "World Class" Data Center, Information Security and Privacy, Data Analytics, Software Development teams, and their practices, and the Innovation Departments. During the program, they will get exposure to Senior IT Leadership and will have the opportunity to present their internship project outcomes at the end of the program. Essential Duties & Responsibilities - Candidates have the opportunity to choose from one of the 3 internship tracks: - Information Security and Privacy: Interns will work with the cybersecurity team on real-world issues and projects, gaining exposure to government security and privacy compliance frameworks and an integrated risk management program. - Application Development: Interns will participate in planning and development activities for web-related projects, helping the Company deliver new capabilities and experiences to customers within the CRM and customer self-service platforms. - Infrastructure: Interns will focus on monitoring, installation, configuration, debugging, administration, troubleshooting, and maintenance of technology solutions. - Performs other duties as the supervisor may deem necessary. Qualifications - Currently enrolled in computer science, information technology, mathematics, cybersecurity or related degree program as a Junior or Senior student at an accredited college/university. - Cumulative GPA of 3.0 or better. - Must be able to commit to working at least 30 hours a week. - Basic PC skills required including working knowledge of Microsoft Office products (Word, Excel, PowerPoint, and Outlook). - Basic programming knowledge, Java, JavaScript, HTML, CSS or other Object-Oriented programming experience. - Exposure to UI/UX frameworks and design principles. - Exposure to or familiarity with concepts and technologies such as network and/or application firewalls, IP addresses, data encryption, Windows/Linux platforms, Active Directory, and event monitoring. - Excellent written and verbal communication skills; team and collaboration-oriented. - Work under minimal supervision and adapt to a dynamic, changing environment. - Must be a creative and innovative thinker. Requirements - The Federal Government and the Centers for Medicare & Medicaid Services (CMS) may require applicants to have lived in the United States for a minimum of three (3) years out of the last five (5) years to be employed with the Company. - Background Investigation: If selected, you must undergo a pre-employment Background Investigation, Drug Screen, and Identity Proofing documentation must be cleared prior to hire. - Identity Documentation: You must have access to a current and unrestricted REAL ID, U.S. Passport, U.S. Passport Card, Foreign Passport, or U.S. Permanent Residency Documents. Benefits - Medical, dental, vision, life and supplemental insurance plans effective the first day of the month following date of hire. - Short- and long-term disability benefits. - 401(k) plan with company match and immediate vesting. - Free telehealth benefits. - Free gym memberships. - Employee Incentive Plan. - Employee Assistance Program. - Rewards and Recognition Programs. - Paid Time Off and Paid Sick Leave. Company Description We are an Equal Opportunity/Protected Veteran/Disabled Employer. This opportunity is open to remote work in the following approved states: AL, FL, GA, ID, IN, IO, KS, LA, MS, NE, NC, ND, OH, PA, SC, TN, TX, UT, WV, WI, WY. Specific counties and cities within these states may require additional approval. In FL and PA in-office and hybrid work may also be available.

• Resolve problems reported to the call center by phone or web tickets. • Provide first-level contact and problem resolution for customer issues. • Provide timely communication on service ticket status and resolution. • Assist Level I technicians with escalated issues. • Update and maintain Help Desk Documentation and knowledgebase articles. • Review and update Help Desk documentation as assigned. • Review and create KB articles. • Other functions as directed by management. • Answer phone calls entered into the call center by the SLA. Resolve or escalated as needed. • Acknowledge and work on incoming Help Desk web tickets by the SLA guidelines. Resolve or escalate as needed. • Work on tickets escalated by Level I engineers. • Create tickets and return calls to customer within the timeframe stipulated in the standard SLA. • Quickly and effectively communicate with customers within the SLA timeframe. • Work with vendor to resolve issues as required. • Configure/image desktops or laptops as needed. • Continually update and improve customer network documentation. • Continuously improve upon technical skills sets within assigned areas of expertise. • Continuously improve upon soft skill sets required to deliver outstanding customer service in a fast paced environment. • Regular, predictable and punctual attendance. May occasionally need to work on holidays.

Role Description We are looking for an IT Support Engineer with experience in server infrastructure management in either Windows or Linux to work remotely from anywhere in Latin America. You will be working in an agile environment, with an awesome team on the implementation of world-class software products. - Technical support for continuous integration and delivery pipeline. - Drive technical innovation and efficiency in cloud infrastructure operations via integration duties relative to platform support and service delivery. - Facilitate after hours infrastructure deployment efforts as planned. - Support development and QA teams in their deployment efforts as needed. - Open change tickets as needed to facilitate release automation processes. - Ensure pipeline platforms are redundant and backed up as needed. - Communicate effectively and appropriately, deferring to management on communicating with external teams as needed. - Provide internal and external customers with excellent customer service. - Attend departmental, project, and general meetings and effectively represent current status as appropriate. - Participate in company-provided training and perform independent training and research as appropriate. - Install system patches and application updates as directed. - Assist in other production support efforts as needed. Qualifications - Fluent in English (B2 or C1 desired). - Minimum 3-5 years of experience with server infrastructure management in either Windows or Linux. - Strong familiarity with Linux or Windows Server platforms support and eagerness to continue building skill expertise in new platform capabilities. - Basic understanding of scripting languages, such as PowerShell, Ruby, or Python, and openness to adding others as required by daily tasks. - Familiarity with Azure preferred; experience/exposure in AWS or GCP is acceptable. - Leading candidates will have both cloud infrastructure and operations education and/or experience. - Conversant in or willing to learn git source code management capabilities. - Experience/exposure supporting applications that run on Web services and Java and other virtual machine technologies, IIS, or Apache web servers. - Experience/exposure to Magnolia Java Platform served on Tomcat. - Experience/exposure to load balancing methodologies and technologies. - Intermediate to advanced troubleshooting skills in the technologies that you are proficient in. - Familiar with agile work management principles and tools. - General ITIL experience for operations support. - Experience using MySQL. Benefits - A stable, long-term contract. - Continuous training. - Private health insurance. - Flexible schedule. - Work with some of the most talented software engineers in Latin America and the US, doing challenging work and world-class software for clients in the US and around the world.