• Resolve problems reported to the call center by phone or web tickets. • Provide first-level contact and problem resolution for customer issues. • Provide timely communication on service ticket status and resolution. • Assist Level I technicians with escalated issues. • Update and maintain Help Desk Documentation and knowledgebase articles. • Review and update Help Desk documentation as assigned. • Review and create KB articles. • Other functions as directed by management. • Answer phone calls entered into the call center by the SLA. Resolve or escalated as needed. • Acknowledge and work on incoming Help Desk web tickets by the SLA guidelines. Resolve or escalate as needed. • Work on tickets escalated by Level I engineers. • Create tickets and return calls to customer within the timeframe stipulated in the standard SLA. • Quickly and effectively communicate with customers within the SLA timeframe. • Work with vendor to resolve issues as required. • Configure/image desktops or laptops as needed. • Continually update and improve customer network documentation. • Continuously improve upon technical skills sets within assigned areas of expertise. • Continuously improve upon soft skill sets required to deliver outstanding customer service in a fast paced environment. • Regular, predictable and punctual attendance. May occasionally need to work on holidays.

Role Description We are looking for an IT Support Engineer with experience in server infrastructure management in either Windows or Linux to work remotely from anywhere in Latin America. You will be working in an agile environment, with an awesome team on the implementation of world-class software products. - Technical support for continuous integration and delivery pipeline. - Drive technical innovation and efficiency in cloud infrastructure operations via integration duties relative to platform support and service delivery. - Facilitate after hours infrastructure deployment efforts as planned. - Support development and QA teams in their deployment efforts as needed. - Open change tickets as needed to facilitate release automation processes. - Ensure pipeline platforms are redundant and backed up as needed. - Communicate effectively and appropriately, deferring to management on communicating with external teams as needed. - Provide internal and external customers with excellent customer service. - Attend departmental, project, and general meetings and effectively represent current status as appropriate. - Participate in company-provided training and perform independent training and research as appropriate. - Install system patches and application updates as directed. - Assist in other production support efforts as needed. Qualifications - Fluent in English (B2 or C1 desired). - Minimum 3-5 years of experience with server infrastructure management in either Windows or Linux. - Strong familiarity with Linux or Windows Server platforms support and eagerness to continue building skill expertise in new platform capabilities. - Basic understanding of scripting languages, such as PowerShell, Ruby, or Python, and openness to adding others as required by daily tasks. - Familiarity with Azure preferred; experience/exposure in AWS or GCP is acceptable. - Leading candidates will have both cloud infrastructure and operations education and/or experience. - Conversant in or willing to learn git source code management capabilities. - Experience/exposure supporting applications that run on Web services and Java and other virtual machine technologies, IIS, or Apache web servers. - Experience/exposure to Magnolia Java Platform served on Tomcat. - Experience/exposure to load balancing methodologies and technologies. - Intermediate to advanced troubleshooting skills in the technologies that you are proficient in. - Familiar with agile work management principles and tools. - General ITIL experience for operations support. - Experience using MySQL. Benefits - A stable, long-term contract. - Continuous training. - Private health insurance. - Flexible schedule. - Work with some of the most talented software engineers in Latin America and the US, doing challenging work and world-class software for clients in the US and around the world.

• Lead technology design and implementation across Payment and Tax product lines • Own the enterprise architecture roadmap for Payment and Tax platforms • Architect systems that are AI-consumable by design • Troubleshoot and resolve service-level, critical system, and architectural issues • Define and govern standards for AI-assisted development across engineering teams • Evaluate, recommend, and operationalize AI developer tooling • Design and oversee agentic or automated workflows within payment and tax processing pipelines • Coach, mentor, and train developers and architects on both technical and process dimensions • Collaborate with data science, analytics, and IT infrastructure teams on cross-cutting technical and solution design

REMOTE Personalized Internet Ads Assessor - Italian (IT) Italian (Italy) Italy Preferred availability 10 to 20 hours per week Job description Seeking a freelance project that will allow you to work from home while making a difference in the world of technology? If you are someone who is passionate and enjoys staying ahead of the tech curve this part-time remote project with flexible working hours might be what you are looking for! The estimated hourly earnings for this role is 7.74 Euro. Payment is based on completed tasks. A Day in the Life of a Personalized Internet Ads Assessor: - In this role, you will be reviewing online advertisements by rating them on their relevance to the search terms used as well as providing feedback on their language and cultural relevance in order to improve their content, quality, and layout - Your ultimate goal will be to contribute towards making internet search and online advertising more relevant and interesting for millions of users, including yourself. Join our team today and start putting your skills to work for one of the world's leading online advertising platforms while being a part of a supportive community that offers: - Access to complimentary mental health support benefits like free EAP and Mindfulness Apps. - Dedicated, responsive well-being team proactively offering well-being education each month, as well as quarterly initiatives. TELUS Digital AI Community Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and make an impact supporting the machine learning models of some of the world's largest brands. Qualification path No previous professional experience is required to apply to this role, however, working on this project will require you to pass the basic requirements and go through a standard assessment process. This is a part-time long-term project and your work will be subject to our standard quality assurance checks during the term of this agreement. Basic Requirements - Working as a freelancer with excellent communication skills with full professional proficiency in English and Italian - Being a resident in Italy for the last 3 consecutive years and having familiarity with current and historical business, media, sport, news, social media, and cultural affairs in Italy - Active use of Gmail, Google+, and other forms of social media and experience in the use of web browsers to navigate and interact with a variety of content - Daily access to a broadband internet connection, a smartphone (Android 4.1, iOS 8 or higher), and a personal computer with antivirus software to work on. You'll also need a Barcode Scanner application to be installed on your smartphone to complete certain tasks. - This is an explicit human evaluation role. Live task rating requires authentic human judgment, perspective, and evaluation Assessment In order to be hired into the program, you'll take a language assessment and an open book qualification exam that will determine your suitability for the position and complete ID verification. Random language proficiency checks may be conducted via video or phone calls throughout the duration of the program, and your participation will be mandatory. Don't worry, our team will provide you with guidelines and learning materials before your exam. You will be required to complete the exam in a specific timeframe but at your convenience! Equal Opportunity All qualified applicants will receive consideration for a contractual relationship without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. At TELUS Digital AI, we are proud to offer equal opportunities and are committed to creating a diverse and inclusive community. All aspects of selection are based on applicants' qualifications, merits, competence, and performance without regard to any characteristic related to diversity.