Fraud Risk Management Senior Manager remote type Fully Remote Location Specific locations USA - IL (Remote) time type Full time job requisition id R27385 At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Fraud Risk Management Senior Manager role leads the Fraud Risk and Return Management (FRRM) team, a cross-functional group of up to 10 fraud business consultants and technical analysts, responsible for advancing Allstate's enterprise fraud governance, escalation, and analytics capabilities. This role provides strategic and operational leadership across a broad fraud risk landscape, serving as the central coordination point for fraud-related issues across Areas of Responsibility (AORs), business units, and senior leaders. In addition, this role is accountable for leading fraud incident response and remediation efforts and champions the buildout of fraud data infrastructure. Key Responsibilities - Frequently advise others on complex fraud matters, weighing alternatives and considering implication of fraud risk and return tradeoff decisions - Provide thought leadership in advancing important fraud-related strategies, including formalization of the enterprise incident and investigation function, initiation of enterprise control inventory and loss analysis, and management of control gap analysis and recommendations - Introduce and lead change effectively through partnerships with fraud stakeholders across the enterprise, including data science community, technology, and key first line fraud fighting agencies in Claims, Product, Underwriting, and other Family of Companies - Lead and manage the FRRM team, establishing budget, staffing, expense priorities, and performance goals, advocating for learning and development for the team, and mentoring for less-experienced team members - Represent fraud interests of Allstate in multiple industry consortiums over fraud, and bring back industry best practices and knowledge - Provide thought leadership and supervision of the fraud technical analytics roles, with the goals to fully leverage and optimize the use of data, analytic and machine learning to help proactively identify fraud across the enterprise. - Coordinate all functions within FRRM and Audit Risk Analytics, creating necessary synergies between fraud operations, technical analytics, and incident response teams, with a primary objective of preventing and detecting fraud across Allstate and the Family of Companies - Represent fraud interests guided by in-depth knowledge of key business strategic initiatives - Establish and continue to enhance the overall Enterprise fraud risk and return management program and review as the designated FRRM Program Lead - Champion overall enterprise fraud opportunities and loss reporting, coordinating with multiple stakeholders across various AORs and Family of Companies - Partner with business functions to identify process/control vulnerabilities and produce clear, actionable reports detailing exposure, control gaps, and remediation recommendations. - Collaborate with Fraud Insights and Data Science to design, test, and deploy AI/ML-driven detection, triage, and prevention strategies, iterating based on outcomes and loss analytics. - Ability to strategically lead across time zones and manage global, cross-functional teams (US, UK, India). - Regulatory reporting/filing experience (monthly/quarterly cadence), with strong documentation, accuracy, and audit-readiness. - CFE certification (Certified Fraud Examiner) strongly preferred Experience • 5 or more years of experience (Preferred) Supervisory Responsibilities • This job has supervisory duties. #LI-JH1 Skills Fraud Analysis, Fraud Auditing, Fraud Detection, Fraud Management Systems, Fraud Modeling, Fraud Operations, Fraud Prevention, Fraud Risk Management, Leadership, Risk Analytics, Strategic Planning, Team Management, Team Strategy Compensation Base compensation offered for this role is $110,000- 160,000 / annually and is based on experience and qualifications. *** Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) as applicable for the role. The candidate(s) offered this position will be required to submit to a background investigation. Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

• As an Account Specialist, you will be working with our ePayment Account to deliver #happier customer experience. • E-payment allows users, from fledgling start-ups to Fortune 500 companies to accept payments to power their businesses. • Support has always been at the core of E-payment and, as the company expands globally; your work will help provide the highest quality of support to new and existing users. • Most of the time you’ll communicate with users via multiple channels including phone, chat, and email. • E-payment users can ask tough questions. • You’ll need to be willing to spend time paying individual attention to users, carefully researching their issues and asking for help from the rest of the team when you need it

Title: Operational Risk Consultant Location: Brisbane Australia Category:Risk & Compliance Brand:RACQ - Insurance widget:max-term full-time Remote:Hybrid Job ID:49382 Job Description: From September 2025, RACQ's insurance arm began a long-term strategic alliance with IAG. RACQ Insurance helps members live and move safely, securely and sustainably into the future. We're proud to continue delivering trusted cover and local care, while embracing new opportunities to support our communities. Make your mark in a role where your work helps shape how risk is managed across RACQ Insurance. As an Operational Risk Consultant, you will support teams across the business through a period of meaningful change, helping embed new systems, stronger processes and clearer insights. You will work closely with stakeholders across all areas, balancing day-to-day risk activity with key uplift initiatives including the move to ServiceNow. It is a hands-on role where you will partner, coach and influence, helping teams feel more confident navigating risk in their everyday work. This is a 12-month max-term full-time role based in Meanjin (Brisbane). What You'll Do - Support operational risk activities across RACQ Insurance, balancing business as usual work with key integration and uplift initiatives - Partner with stakeholders across all areas to identify risks, review controls and embed practical, fit for purpose risk practices - Support the transition to ServiceNow, including data migration, improving data quality and embedding new risk processes and ways of working - Help develop and enhance reporting and dashboards that provide clearer, more meaningful insights into risk and performance - Deliver assurance activities such as control testing and risk reviews to strengthen processes and support continuous improvement - Triage and support the management of incidents and risk events, guiding teams through investigation, resolution and escalation - Coach and support stakeholders to build confidence and capability in how risk is understood and managed day to day What You'll Bring - Experience in risk, compliance or a related role within insurance or financial services - Strong analytical thinking, with the ability to work with data and support better insights and reporting - Confidence working with stakeholders across different areas, communicating risk concepts in a clear and practical way - Experience or interest in system and process uplift, with openness to learning tools like ServiceNow - Ability to manage competing priorities across both project and BAU work in a fast moving environment - Understanding of regulatory expectations and how effective risk practices support good business outcomes What We Offer - Boosted superannuation with 13% as standard. - 20 days annual leave + 5 days MyLeave (extra leave for what's important to you). - Work from home and many more flexibility options with myFlex. - Up to 50% off personal insurance, including home and motor insurance. - Partner discounts on private health insurance, tech & appliances, and many more. - Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. - employment type eligibility criteria apply Adjustments and Support If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation More About Us As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

Title: Manager, Operational Risk Governance Location: Sydney, Melbourne, Australia Job Description: At IAG, we're ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible. An exciting opportunity has opened for an experienced Manager, Operational Risk Governance to play a critical role in strengthening risk management practices across our Technology & Operations (T&O) division. As part of Line 1 Risk, you'll support and enable effective risk management practices and a strong risk culture across T&O. You'll lead a team of risk specialists, work closely with senior leaders and 2nd Line Risk, and ensure strong oversight of technology, data and information security controls in line with IAG's Risk Management Framework. You'll bring a mindset where you lean in and do not hold back, challenge convention, strive for excellence, connect risk to business outcomes, and thrive in a fast-paced environment. This is a permanent full-time role based in Gadigal Country (Darling Park 2, Sydney), Naarm (Melbourne). What You'll Do - Own the divisional risk governance engine for the T&O division - ensuring alignment to IAG'S Group Risk Management Strategy and Framework (GRMFS), - Lead high-impact reporting - delivering crisp, insight-driven outputs to executive and board-level forums, - Shift risk from static to dynamic risk management - design and embed KRIs that provide real-time visibility of control effectiveness and risk appetite performance, - Shape risk maturity and culture at scale - partner with CIO-aligned risk teams to embed consistent, high-quality risk management practices across the division, - Be the point of integration - connect Line 1, Line 2, Line 3 and regulatory expectations into a forward-looking risk approach - Lift the bar on independent assurance and framework compliance - lead responses to regulatory engagement, divisional risk profiling, and compliance cycles - Build and inspire a high-performing team - developing risk specialists into trusted, commercially aware risk and governance professionals - Drive continuous improvement - reimagine risk management and governance using data, automation and AI What You'll Bring - Significant experience in operational risk, ideally within financial services or a regulated environment - Strong understanding of technology, data and information security risk - Proven people leader experience - A track record of influencing at executive level with clear, concise communication - Experience preparing executive and board‑level risk reporting - Solid understanding of three lines of defence and relevant regulatory frameworks (e.g. CPS220, CPS230, CPS234) What We Offer - Boosted superannuation with 13% as standard. - 20 days annual leave + 5 days MyLeave (extra leave for what's important to you). - Work from home and many more flexibility options with myFlex. - Up to 50% off personal insurance, including home and motor insurance. - Partner discounts on private health insurance, tech & appliances, and many more. - Industry-leading 20 weeks paid parental leave. - Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. - employment type eligibility criteria apply