Title: Customer Success Support Associate I Location: Lindon, Utah Job Description: Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. More than half of all working Americans are not saving enough for their future. Too often, it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings. We’re a high-growth fintech company changing the retirement industry. We are backed by a number of investors. This includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock, TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and more. About the role As a Customer Success Support Associate at Human Interest, you are the frontline face of the company. On a daily basis, you demonstrate your passion for helping customers maximize our retirement savings platform. You love to solve problems and are energized by challenges and the reward that comes with solving them. Customer Support Associates benefit from a developed and defined Customer Success career ladder which includes opportunities to grow into other roles within the organization. What you get to do every day - Manage a steady volume of inbound customer inquiries, primarily through phone, live chat, and email conversations - Identify the root of customer needs in order to resolve inquiries completely in just one touchpoint - Document thorough notes on every case to ensure important context, actions taken and next steps are properly captured - Work cross-functionally with internal and external partners to solve customer issues - Provide best in class customer service - Work in a fast-paced environment - Manage follow-ups with customers as required - Support other areas of the organization when needed - Manage performance to company set standards and adhere to a workforce management schedule What you bring to the role - 1+ years of experience in a customer facing role - i.e. customer support or account management/call center experience, preferred but not required, or commensurate college experience - Passion for serving customers - Strong organizational skills; you are able to juggle multiple tasks with varying deadlines and stakeholders - Ability to communicate with confidence, professionalism and empathy over the phone, live chat, and through email - You remain composed in high-stress situations and convey empathy for our customers - Meticulous attention to detail - rarely making typos and noticing discrepancies - Demonstrated ability to remain highly productive and organized in an elevated-noise, open-office environment Where you will work - Located in our Lindon, Utah office (Monday-Thursday) with the flexibility to work remotely on Fridays - Standard Monday-Friday work schedule with no weekends or evenings - This is a full time position 40 hours a week Why you will love working at Human Interest Human Interest is tackling one of our country's biggest challenges - closing the retirement gap. You'll be instrumental in architecting and scaling solutions that bring financial security to employees at small and medium-sized businesses nationwide. We’ve made significant progress, but there is still growth ahead, offering you a unique opportunity to solve complex problems, drive innovation, and advance your career alongside a dedicated, mission-driven team. We value hard work and recognize that our team's contributions are key to our continued success. Join Human Interest and make a lasting impact by shaping the future of retirement. Our operating principles define how we work together as a team. They reflect Human Interest’s unique view on what’s important and what’s right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest. - Customer obsession: We're all about creating amazing experiences for our customers. We put their needs first and go the extra mile to make them smile. - Long-Term Orientation: We're not just playing for today; we're building a legacy. We think big, plan strategically, and invest in our future. - Autonomous and Accountable Teams: We trust our team members to take ownership and make smart decisions. We empower you to be your best self! - An Escalating Bar for Talent and Performance: We're constantly raising the bar and challenging ourselves to be better. We believe in growth and continuous improvement. - Fundamental Optimism: We see the glass as half full (and then we fill it up with more amazing ideas!). We believe in the power of positivity and the potential for greatness. Compensation - At Human Interest, there are a number of factors that are used to determine the appropriate pay range for each position. We take into account the cost of labor for each position in various markets across the U.S. The base salary for this position spans $18 - $20.50 per hour and represents the minimum in our lowest geographic region to a maximum in our highest geographic region. The salary we offer to a new employee within this range is based on their location within the U.S., their relevant job-related skills, and experience. At Human Interest, base salary is one component of the overall total rewards package. Depending on the position, additional compensation components such as bonuses, commissions, and equity may be offered. All of our employees are offered a robust suite of physical, financial, and mental wellness benefits. In compliance with applicable laws, we do not inquire about salary history, or about criminal history prior to a conditional offer of employment. Benefits - - A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees - Top-of-the-line health plans, as well as dental and vision insurance - Competitive time off and parental leave - Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness - Lyra: Enhanced Mental Health Support for Employees and dependents - Carrot: Fertility healthcare and family forming benefits - Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt - Monthly work-from-home stipend; quarterly lifestyle stipend - Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie. We’re a great place to work (but don’t take our word for it) Here’s a list of our awards and accolades: - Certified as a Great Place To Work® (2023-2025) - Fortune Best Place to Work in the Bay Area (2024) - Best Places to Work by Built In (2023-2024) - America’s Best Startup Employers by Forbes (2020-2022, 2024) - A Top Company by Y Combinator (2020-2023) - Inc. Fastest Growing Companies (2021) Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws. Employment with Human Interest is at-will, meaning either you or the company may terminate employment at any time, with or without cause or notice, except as otherwise provided by law or written agreement.

Role Description Mercier Consultancy Group is seeking a motivated Czech Speaking Reservations Agent to join the team supporting Booking.com's operations in Greece. This role offers an exciting opportunity to work in the travel and hospitality sector, providing exceptional customer service to Czech-speaking clients and helping them with their accommodation bookings. - Assist Czech-speaking customers with accommodation bookings via phone, email, and chat. - Provide detailed and accurate information about properties, rates, and Booking.com policies. - Manage booking modifications, cancellations, and special requests efficiently. - Resolve customer inquiries and concerns promptly and professionally. - Maintain accurate records of customer interactions and bookings using Booking.com's reservation systems. - Collaborate with team members to achieve service excellence and customer satisfaction goals. Qualifications - Fluency in Czech (spoken and written) is required; proficiency in English is an advantage. - Previous experience in reservations, customer service, or the hospitality industry is preferred. - Strong communication skills and a customer-oriented approach. - Familiarity with online booking platforms and CRM systems. - Ability to handle challenging situations with professionalism and problem-solving skills. - Self-motivated and able to work well both independently and as part of a team. Requirements - Willingness to work in Greece; relocation assistance may be available. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package - Monthly Performance Bonus - Fully Paid Training - Health Insurance - 2 Extra Salaries Per Year - And Much More...

Role Description As a Broker Support Officer, you will play a pivotal role in our Broker network by building relationships with our Brokers through delivery of exceptional service while offering sound residential mortgage advice. You will work in collaboration with branch staff, regional lending peers and our credit team to provide and support a positive member experience during the largest and most exciting purchase our members make – their home. This is a fixed term contract role for 18 months. - Process and manage broker home loan & personal loan applications. - Manage high pipeline volumes in a fast-paced environment. - Manage broker and member expectations and application speed to decision. - Manage SLAs. - Consistent communication with brokers with outstanding and other requirements requested by credit. - Communicate to internal stakeholders such as credit and settlement team to ensure all applications are processed within agreed timeframe. Qualifications - Strong retail lending experience. - Solid knowledge of local residential mortgage products and the real estate market within your regions. - Ability to create new opportunities, convert leads, and manage your pipeline. - Proactive engagement with members via outbound calling. - Natural ability to build and maintain relationships through business development with members on base and within the local community. Requirements - Passion for member experience. - Results driven and self-motivated. - Proactive yet flexible in operation. - Tech savvy. Benefits - Staff Banking product + Services discounts. - Novated Leasing options. - 4 weeks Paid Parental + Purchased Leave option. - Referral Reward Program. - Employee Assistance Program. - Annual Flu Shot + Blood Donor Leave. - Uniform allowance + Polo Shirt provided. - Service Awards.

Lead Workplace Experience Coordinator About the Role As the Lead Workplace Experience Coordinator, you'll own the daily operations of and elevate the workplace experience at Rapid7's Boston office headquarters. You'll not only ensure the office is a place employees and guests love to be, but you'll also set the standard for operational excellence and partner cross-functionally to drive process improvements. You will operate with autonomy, use data-driven insights to anticipate challenges and design innovative solutions, and help influence how our team's workplace strategy is executed, all while ensuring timely communications to global Real Estate & Workplace Experience leadership. About the Team The Real Estate & Workplace Experience team creates safe, functional, and engaging environments that enable Rapid7 employees to do their best work. We partner with leadership and cross-functional teams to ensure our spaces reflect our culture, support our business goals, and operate at the highest standards. What You'll Do - Office Operations - Oversee day-to-day workplace operations, ensuring the office is running smoothly and efficiently while also setting best practices for other locations. - Facilities & Vendor Management - Manage vendor relationships, coordinate repairs & preventive maintenance, and oversee physical security programs while proactively identifying opportunities for cost savings and efficiency improvements. This role will also oversee our in-office barista bar, ensuring smooth operations and a high quality experience for all employees and visitors. - Events & Experiences - Lead the planning and execution of office-wide events, culture initiatives, and executive-level visits, ensuring seamless and memorable experiences. - Space & Safety Oversight - Lead office safety, security, emergency preparedness, and space planning initiatives, balancing employee experience with compliance and operational needs. - Budget Ownership - Manage and forecast local operational expenditures (OpEx), reporting on spend and identifying opportunities for cost savings. - Cross-Functional Partnerships - Collaborate with local leadership, global workplace team, and other functional partners to align team initiatives with broader business needs. What You Bring - 2-5 years of experience in workplace operations, facilities management, or corporate services, with significant experience managing office environments - Proven ability to lead teams or projects, and provide subject matter expertise - Strong analytical and problem-solving skills; able to interpret workplace data to drive solutions and influence decision-making - Excellent communication skills; able to convey operational information clearly to non-specialist stakeholders, as well as provide efficient and timely updates to REWE leadership - High degree of autonomy and accountability; able to anticipate challenges and act proactively - A collaborative, approachable, player-coach style with a passion for creating exceptional workplace experiences; willing to roll up your sleeves and comfortable working immersed in the day-to-day operations of a fast paced office environment Nice to Have - Experience with workplace technologies (OfficeSpace, Brivo, or similar) - Advanced understanding of building maintenance systems (HVAC, mechanical, life safety) - Strong proficiency with Google Workspace We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today. - About Rapid7 At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,500+ customers against bad actors and threats means we're continuing to push the envelope just like we' ve been doing for the past 20 years. If you 're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us. Rapid7, Inc. is committed to fair and equitable compensation practices. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. We evaluate compensation decisions on a case-by-case basis, and it is not typical for an individual to be hired at the very top of the salary range. The salary range for this role in the US is: $28.00 - 38.00 USD Hourly Salary ranges may vary based on geographical location. This range does not include variable/incentive compensation, equity and benefits (where applicable/eligible). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.