Role Description ISTA Personnel Solutions South Africa is seeking an Inbound Customer Service Agent for a US-based client in the Healthcare sector. The ideal candidate will possess: - Exceptional English communication skills - Dedication and a strong work ethic - Fast learning abilities - Excellent problem-solving skills - A sharp analytical mindset, particularly when interpreting insurance details - Flexibility to adapt to a dynamic work environment - Composure under pressure - Empathy and patience in addressing customer concerns PLEASE NOTE: - Working Hours: 5 day rotating shifts - USA hours (EST) Mon - Sunday (includes night shifts) - Public Holidays: Requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA) - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Connections via Rain, LTE, 5G, or similar are not acceptable. - Power Backup: A reliable backup solution is required to manage load shedding and outages (UPS, inverter, solar, etc.). - Work Environment: Fully remote Qualifications - Exceptional English communication skills - Strong work ethic - Fast learner with strong problem-solving skills - Critical thinker, particularly when interpreting insurance details - Familiarity with US Healthcare Insurance (Medicare, Medicaid) is an added benefit Requirements - Ability to remain calm under pressure - Ability to display empathy and patience in addressing customer concerns Benefits - Compensation for South African public holidays in accordance with the BCEA

Role Description This role serves as first line response for the basic incoming customer calls. The Customer Support Specialist must accurately and expediently answer inquiries on all types of new and existing products and services. - Customer Support Specialist I & II: - Must maintain a thorough knowledge base of bank/call center products, services, policies, and procedures. - Responsible for achieving entry level departmental service standards and sales goals as set forth by senior management. - Must develop the necessary skills to work independently in a remote or onsite environment. - Customer Support Specialist III: - Serves as first line response for incoming customer inquiries via multiple communication channels such as chat, email, and telephone. - Must maintain a thorough knowledge of bank products, services, policies, and procedures. - Responsible for achieving departmental service standards and sales goals as set forth by senior management. - Must be able to work independently in a remote and on-site environment. Responsibilities - Customer Support Specialist I: - Serves as bank’s first line of response on inbound customer telephone calls regarding all types of existing accounts and services. - Must maintain a detailed knowledge base of bank’s basic products, services, policies, procedures, maintenance, and regulatory requirements. - Can handle a diverse array of complex customer situations with minimal supervisory assistance. - Actively listens to determine the full extent of customer’s needs while appropriately applying different approaches to affect desired outcomes. - Ensures effective customer communication by utilizing superior verbal and written skills. - Must be able to handle basic customer complaints and problems with minimal assistance. - Responsible for achieving entry level sales and service standards as set forth by senior management. Requirements - Customer Support Specialist II & III: Must obtain and maintain a license to service applicants for HELOC products through the Nationwide Multistate licensing system (NMLS). Education and Experience - Customer Support Specialist I: - Associate’s degree or related knowledge/skills base gained through experience preferred. - Customer Service background preferred. - Call Center experience preferred. - Service and sales background a plus. - PC and data entry skills required. - Proven previous job stability a must. Skills/Knowledge - Excellent written communication skills. - Excellent verbal and listening skills including good grammar, tone of voice, and diction. - Ability to work effectively with others in a diverse population. - Punctuality and consistent work attendance is required. - Bilingual a plus. Working Conditions - Must be flexible and adaptable about work schedules, which may include evenings and weekends. - Must have the ability to use a headset and sit for long periods of time. - Must be able to work in a fast-paced, high-volume work environment. - Moderate to high noise level. - While performing the duties of this job, the employee must be able to remain in a stationary position 50% of the time. - The employee frequently is required to operate a computer and other office productivity machinery. - The employee occasionally is required to move about inside the office to access file cabinets, office machinery, etc. - The employee must have the ability to communicate information and ideas so others will understand. - The employee must occasionally lift and/or move boxes or equipment up to 20 pounds. - Persons holding this position are generally subject to inside environmental conditions. - This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Benefits - Robust benefits and retirement package. - Comprehensive compensation plans. - Medical, dental, vision, life and disability insurance. - Retirement, vacation, and tuition reimbursement. Company Description At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. We are dedicated to building a diverse, equitable, inclusive and authentic workplace.

Role Description AECOM is seeking Contract Management Support for one of our offices in Sacramento, CA. This role will support with the administration and oversight of active contracts and procurement agreements. This position ensures compliance with legal and regulatory standards, supports contract managers with reviews of task orders, invoices, and amendments, and provides timely, detailed analysis and recommendations. - Applies knowledge and utilization of efficient procurement processes, market research, and good business management to ensure timely delivery of goods and services to the customer. - Maintains liaison with the contractor to interpret contractual obligations and provide problem resolution under the direction of the Contract Manager/CAHSR. - Coordinates with legal, finance, and other departments ensuring compliance with legal and regulatory requirements. - Implements contract management policies and procedures and identifies areas for improvement. - Develops and maintains a centralized contract repository, updates electronic contract files and databases, ensuring control and accessibility for audit readiness and transparency. - Identifies and mitigates contractual risks by proactively monitoring key terms, deliverables, and deadlines. - Analyzes contractor performance via reports and deliverables. - Drafts, edits, and reviews correspondence, meeting materials, and reports related to contract performance. - Compiles information to support the SSM I, contract managers, and additional leadership for audit readiness, monthly reports, and special projects. - Coordinates contract amendments, renewals, and terminations in collaboration with legal and project teams. - Tracks and reports on Contract Manager (Authority), compliance metrics, and vendor performance to inform strategic decisions. - Supports contract managers with client requirements, including preparing spreadsheets, documents, and emails. - Assists in resolving contract compliance issues by gathering documentation and coordinating corrective actions. - Identifies performance gaps and recommends solutions to enhance contract compliance and efficiency. - Conducts post-award contract reviews to ensure lessons learned are captured and applied to future agreements. - Maintains up-to-date knowledge of federal, state, and local procurement regulations and integrates changes into contract practices. - Collaborates with subject matter experts to ensure accuracy and relevance of training content. - Develops standardized procurement and contract administration tools, templates, and processes to ensure consistency across the Authority. - Assists in the creation of instructional guides, reference manuals, and e-learning modules. - Supports internal audits and external reviews by providing complete and accurate contract documentation and compliance evidence. - Provides training and guidance on contract-related issues to teammates/staff. - Provides review and technical guidance supporting contract managers in verifying contractor invoices in accordance with the executed contracts and governing laws/regulations. - Manages documentation through the contract management life cycle and ensures the documents are stored and the files are organized per established procedures and guidelines. - Validates that addition/change of personnel or sub-contractor has all the required support documentation and has been approved by the Contract Manager prior to invoice submittal. - Responds to customer and supplier inquiries about order status, changes, or cancellations in a timely manner supporting CAHSR needs. - Collaborates with on-site personnel to gather and assemble records for invoicing, investigations, collecting and reviewing contractor and subcontractor payroll, and communicate concerns regarding non-compliance/non-submittal issues, violations, invoice deficiency with Contract Manager. - Analyzes, prepares, and approves invoices by comparing services rendered to contract language. Ensures cost is appropriate and within the scope of the contract. - Under management’s supervision, compares prices, specifications, and delivery dates to support preparation of contractual documentation. - Contributes to the overall success of the PDS and CAHSR office by performing all other duties and responsibilities as assigned. Qualifications - BA/BS + 4 years of relevant experience or demonstrated equivalency of experience and/or education. - Bachelor’s Degree (or higher degree) from an accredited educational institution authorized to grant baccalaureate degrees in Business, Acquisitions, Legal or related field. - Minimum Four (4) years’ experience in contract management, the principles, contractual terms, pricing structures, pricing tools and data systems, project support, finance, contracting, or proposals. - FAC-C Professional or equivalent. - Ability to continuously improve in a team environment, working with other departments involved in process and execute timely. - Strong interpersonal and communication skills. - CFCM, CPCM. - Federal Contracting Warrant. Benefits - Medical, dental, vision, life, AD&D, disability benefits. - Paid time off, leaves of absences, voluntary benefits. - Perks, flexible work options, well-being resources. - Employee assistance program, business travel insurance. - Service recognition awards, retirement savings plan, and employee stock purchase plan.

Role Description Are you a Serial Traveller who cannot stop exploring exciting destinations? Do You dream about discovering destinations with other like-minded people? Does planning that perfect itinerary give you a high? Do you love organising and leading a group? If this sounds like you, we want to hear from you! At JoinMyTrip we are changing the way people experience their travels through a technology-driven community platform. Whether you want to summit a volcano, engage in yoga sessions on a beachfront, or learn to make pasta in an Italian town with like-minded individuals - JoinMyTrip can make it happen. Right now, we are looking for adventurous individuals and serial travellers who would love to create and lead unforgettable trips for our community of passionate travellers. As a TripLeader, you will be responsible for a variety of fun activities that include: - Planning and executing Trips around the globe, especially in locations where we have high demand - Securing suitable accommodations and organising logistical aspects of the trip - Creating an amazing experience on the ground - for both yourself as well as your TripMates - Promoting your own trip together with us - Executing at least 3 trips within 6 months Qualifications - You have travel encoded in your DNA. Whether it's a familiar destination, or an off the beaten path place you’ve never been to, you’d figure out how to experience it like a local - Planning is what you excel at. Whether it's organising a day trip for your family or weekend travel with your buddies, they all love you for how brilliantly you plan and execute it - You have the expertise to come up with the most optimal travel itineraries. Planes, Trains, Automobiles - you know the best way to experience a destination to the fullest, and in the most optimal way - You are a natural at making sure everyone in a group feels included and comfortable. - You are hard-working, detail-oriented, and fun to be around. - You can absorb stress, as well as spread fun, effortlessly. Benefits - A unique opportunity to work every day on what makes people happy: vacation! - Travel for free and earn on top - Access to our community of savvy TripLeaders and exclusive coaching sessions - A unique work experience with opportunities to build worldwide relationships - Cool JoinMyTrip Merchandise (if you are not living at the end of the world) - An international and fun team that consists of globetrotters Company Description JoinMyTrip is a platform that empowers everyone to offer or join unique group trips with like-minded travelers.