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Freedom to Accelerate
Tier 2 Network Engineer
Location
New Mexico
Posted
60 days ago
Salary
0
Seniority
Senior
Job Description
Tier 2 Network Engineer
ANM
• Provide diagnostic and restoration efforts for all priority incidents involving network infrastructure, as well as provide root cause analysis and publish Root Cause Analysis documents. • Act as a mentor to Service Desk team members providing technical assistance and guidance on networking technologies. • Clearly and consistently communicate with client IT departments and ANM technical teams about the status and progress on issues. • Generate and implement clear and consistent documentation of client environments. • Perform analysis and diagnosis of network infrastructure problems including routing, switching, wireless, security, and SD-WAN. • Evaluate client environments for optimization and improvement opportunities. • Follow and develop documentation and SOPs for project deliverables and support procedures. • Support new client onboarding efforts including environment baselining, documentation, and monitoring setup. • Participate in project activities on an as-needed basis. • Participate in a rotational on-call schedule for high-priority escalations. • Invest time in continued education to learn new technologies.
Job Requirements
- Advanced professional-level networking certifications required (e.g., CCNP Enterprise, CCNP Data Center, CCNP Security, or vendor-specific equivalents such as Palo Alto PCNSE or F5 Certified Administrator)
- ITIL Foundation (or higher) preferred.
- 3+ years of experience with routing and switching network technologies.
- Proficiency with at least three of the following technologies for three or more years: Application Centric Infrastructure (ACI), Identity Services Engine (ISE), Cisco SD-Access, Cisco SD-WAN, Meraki MX, MS, MR and SD-WAN, Firepower Management Console (FMC) and managed devices (Firepower Threat Defense – FTD), Public cloud infrastructure (AWS or Azure), Digital Network Architecture / Catalyst Center (DNAC), Palo Alto Firewalls and Panorama, including Prisma Access and Prisma SD-WAN, Wireless networks and Wireless LAN Controllers, Load Balancing platforms (F5, A10, Kemp, NetScaler)
- Experience with automation and programmability tools such as Python, Ansible, or Terraform for network configuration and orchestration.
- Experience with ServiceNow, including incident, change, and knowledge management workflows.
- Experience with monitoring tools administration (SNMP polling, SNMP trap, Syslog) and familiarity with enterprise monitoring platforms.
- Experience with API integrations and scripting/programming languages such as Python, PowerShell, or JavaScript for automation tasks.
- Experience with NSX or Cisco ACI software-defined networking in cross-domain environments.
- Proven ability to translate technical findings into clear, business-aligned recommendations for engineers, clients, and leadership.
- Demonstrated collaboration with Client Success teams to uncover and position new services or projects.
- Excellent verbal and written communication; consistent, customer-focused follow-through.
- Strong mentoring mindset and commitment to continuous learning.
- Ability to work independently and be a self-starter.
- Travel is occasionally required for this position. Must have a valid driver’s license and motor vehicle insurance.
Benefits
- Competitive Salary
- Full benefits package (Medical, Dental, Vision, Life Insurance, short-term and Long-Term Disability)
- Paid Time Off
- 401K Plan
- Flexible Spending Account
- Employee Recognition Rewards
- Career training geared towards professional growth
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