Title: Service Hub 24/7 Consultant Location: Homeworking - UK & Europe Job no: 531076 Brand: FCM Work type: Full time, Remote Location: Homeworking Categories: Sales and Customer Service LI-CS2#FCM#LI-Remote Job Description: About FCM FCM is more than a global travel management company with 24/7 support in 100+ countries. We’re a movement—6,500+ changemakers, travel experts, and performance drivers redefining corporate travel. We don’t just keep the world’s biggest companies moving—we make it smoother, smarter, and bolder. Certified as a great place to work and fuelled by an alternative mindset, we embrace change, challenge convention, and do things differently. This is FCM—where different happens. Shift Pattern: This role follows a 4 on 4 off shift pattern, with 12-hour shifts from 08:00 to 20:00 or 20:00 to 08:00. You will have a desire for learning, consistently think ahead to identify business needs and take proactive steps to improve efficiencies. You will bring your energy, passion and ‘think different’ attitude to any challenge and be able to collaborate effectively with internal and external stakeholders—working both independently and in a team environment. You will be attentive to client and traveller needs. Qualifications - Minimum of 2 years experience as a Travel Consultant - Experience in GDS – Amadeus - Extensive industry and travel knowledge - Extensive fares knowledge - Strong client focus and service ethic - Positive and open-minded attitude with a willingness to adapt - Languages - Desirable What's in it for you - Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team. - Career Development: With Flight Centre Travel Group’s global presence, spanning 30+ brands in over 20 countries, you’ll have clear career pathways and the resources you need to achieve your professional goals, including training and support. - Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more. - Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness. - Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze-level health cash plan. - Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy. - Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances. - And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits. Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

Role Description Ciklum is looking for an Agentic Consultant to join our team full-time in Poland. As an Agentic Consultant, become a part of a cross-functional development team engineering experiences of tomorrow. You’ll design, implement, and scale AI-driven solutions that improve efficiency, accuracy, and user experience across the organisation. This is a hands-on, high-impact role for someone who loves solving complex problems, applying technology creatively, and making a visible difference in how a business operates. Responsibilities: - Lead the design, development, and deployment of automation solutions using RPA platforms, ML models, and workflow orchestration tools. - Implement and champion process mining and task mining initiatives to uncover optimisation opportunities across the business. - Act as a trusted automation partner to teams, helping them reimagine workflows and adopt automation-first approaches. - Collaborate with product, data, procurement, and engineering teams to integrate automation into broader digital strategies. - Establish governance, standards, and best practices for responsible automation at scale. - Provide training, documentation, and knowledge-sharing to upskill colleagues and grow an internal community of automation champions and citizen builders. - Stay ahead of industry trends in AI-driven automation, intelligent document processing, and hyperautomation, and translate them into actionable solutions. Qualifications - Proven experience in automation engineering, intelligent process automation, ML engineering, or a related digital transformation role. - Skilled in RPA tools (e.g., UiPath, Automation Anywhere, Power Automate), process and task mining platforms, and workflow design. - Familiar with ML techniques for classification, prediction, and optimisation, with practical deployment experience. - Strong understanding of enterprise digital systems (CRM, ERP, SaaS tools) and how to integrate automation into them. - Excellent communicator and collaborator, able to bridge business requirements and technical execution. - Experienced in agile delivery and managing automation projects from ideation to adoption. - Familiar with the ethical considerations of automation and AI, ensuring responsible use and sustainable outcomes. - Curious, detail-oriented, and driven by making processes smarter, faster, and more resilient. Benefits - Strong community: Work alongside top professionals in a friendly, open-door environment. - Growth focus: Take on large-scale projects with a global impact and expand your expertise. - Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications. - Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies. - Flexibility: Enjoy flexibility – full remote working possibilities. - Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations. Company Description At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. With delivery centers in Wrocław and Gdańsk, our 300+ professionals in Poland drive forward-thinking solutions for global clients. Join a community where collaboration sparks innovation—and your impact reaches millions.

Role Description As a Payments Implementation Consultant, you will deliver end-to-end deployment of enterprise payment platforms for leading banks and financial institutions. The role requires deep functional knowledge of payment processing combined with hands-on product implementation skills across environments. You should have experience implementing at least one major payment solution such as: - Payment Hub - ACI Worldwide - Finastra - Bottomline - Temenos Payments - Similar solutions Familiarity with ISO 20022 migration, real-time payment schemes, and integration frameworks is essential. Key Responsibilities - Environment Setup & Configuration: Install and configure Payment Hub components, set up routing rules, clearing/settlement parameters, and exception handling workflows. - Product Customization: Parameterize payment types, cut-off schedules, liquidity rules, and compliance checks within the product. - Integration: Implement interfaces with core banking, SWIFT, ACH, RTP, and fraud/AML systems using APIs, MQ/Kafka, and transformation tools. - Data Mapping & Migration: Prepare mapping templates, execute data conversion scripts, and validate migrated transactions. - Testing: Conduct functional, regression, and performance testing; troubleshoot defects and optimize configurations. - Go-Live & Hypercare: Support cutover activities, monitor transaction flows, and resolve post-go-live issues. - Collaboration: Work closely with client IT teams, vendor product specialists, and internal QA/DevOps teams. - Documentation & Training: Prepare configuration guides, SOPs, and deliver client training sessions. Domain Expertise - Strong understanding of payment orchestration, clearing/settlement, and compliance frameworks. - Knowledge of ISO 20022, SWIFT, SEPA, ACH, RTP, and cross-border payment regulations. Technical Acumen - Hands-on with APIs, integration frameworks, message transformation tools, and SQL for data validation. - Familiarity with Linux/Unix environments, application servers, and deployment automation. Company Description At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace.

• Accurately and efficiently handle incoming contacts requests via multiple channels (i.e. phone, email, etc.) • Provide active travel consultation towards the business customers • Provide travel details and up-sell related products • Provide exceptional service that exceeds client expectations • Effectively manage and control all facets of travel arrangements, as requested by clients • Search and confirm travel reservations for the customer • Have hands on involvement in crew movements, rotation, and disruption handling • Provide customers with required industry information, such as low fares, exchange costs, penalties, and visa information • Respond to customers promptly and provide your undivided attention • Willingly offer assistance to team members within and across teams • Meet individual and team goals