Role Description We are seeking a CRM Manager to join our fast growing team. In this role, you'll play a pivotal role in building and nurturing relationships with our valued players, driving engagement, and maximizing players' value. - Develop and implement a comprehensive CRM strategy tailored to the sweepstakes casino industry. - Plan, execute, and analyze segmented marketing campaigns across various channels to acquire and retain players. - Write clear and concise briefs for marketing materials and ensure alignment with overall CRM goals. - Create campaign configurations using our CRM system, ensuring data accuracy, segmentation capabilities, and campaign automation. - Analyze campaign performance using A/B testing and data-driven insights to optimize future marketing efforts to identify areas for improvement. - Manage strong relationships with key stakeholders across various departments (marketing, operations, customer support). - Stay up-to-date on industry trends and best practices in CRM and sweepstakes casino marketing. Qualifications - Minimum 2 years of experience in CRM / Monetization management, preferably within the online gambling or social gaming industry. - Proven track record of planning, executing, and analyzing successful marketing campaigns and monthly calendar, across various channels (email, push, in game pop-up, social media, etc.). - Strong understanding of CRM principles, data segmentation, and campaign automation. - Experience writing clear and concise marketing briefs. - Proficiency in CRM software (e.g., Optimove, Bloomreach, Smartico) and data analysis tools (e.g., Google Analytics, Tableau, Data studio). - Excellent communication, interpersonal, and organizational skills. - A passion for the online casino industry and a strong understanding of players psychology. Requirements - Location: Israel - Domain: iGaming - Company size: 34 employees Company Description MWDN is an international recruitment and outstaffing company with 23+ years of experience connecting exceptional tech talent with leading companies across Israel, the USA, Great Britain, and Western Europe. In this role, MWDN acts as the recruitment partner, and the selected candidate will work directly with the client’s team on their product in an international environment.

• Manage, support and optimize the value of client subscriptions to JDP VOC datasets • Lead and coordinate in-depth discussions on JDP product value with Director/VPs at OEMs • Manage the cadence and communication of deliverables to clients • Generate renewal subscriptions by uncovering and creating value for clients

Role Description We are looking for a high-performing, intelligent, and results-driven Customer Success Manager to join our growing team in Canada. In this relationship-focused role, you will be the primary point of contact for schools and districts across Canada, responsible for driving successful onboarding, platform adoption, renewal, and long-term engagement with Matific. You will work closely with educators and district leaders to maximise student outcomes and ensure partners achieve their desired learning milestones. This position is ideal for someone with a background in education and/or EdTech customer success. The role reports to the Customer Success Director. Key Responsibilities - Onboarding: Lead the end-to-end onboarding process for new schools and districts across Canada, ensuring a smooth and successful integration of the Matific platform into their classrooms and district-wide workflows. - Training and Support: Provide proactive, personalised training and ongoing support to teachers, instructional coaches, and school and district leaders, both on-site and virtually. Organise webinars and develop instructional materials to ensure educators can fully leverage Matific’s AI-powered learning paths, adaptive assignments, and Live Classroom features. - Nurture Book of Business: Manage and grow a dedicated book of business across Canadian schools and districts. Foster strong, long-term relationships with key decision-makers – including principals, curriculum directors, and district administrators – through regular check-ins and value-added engagement. Proactively identify opportunities to drive renewals, upsell, and cross-sell, ensuring high retention rates and continued platform adoption. - Usage Monitoring and Insights: Track and analyse platform usage data across your book of business, offering actionable insights and recommendations to school and district leaders. Help educators utilise Matific’s reporting tools to identify knowledge gaps, personalise student support, and demonstrate measurable learning impact to stakeholders. - Strategic Collaboration: Work closely with the broader Matific team (sales, content, product, marketing, and technical support) to share on-the-ground feedback from Canadian schools and districts, and contribute to the development of best practices and localised resources for the Canadian market. - Product Knowledge: Maintain comprehensive, up-to-date expertise on all platform features, pedagogical principles, and alignment to Canadian provincial curricula, in order to deliver high-quality onboarding, effective training, and informed consultative support to your accounts. Qualifications - Experience in education and/or EdTech is highly desirable, particularly with schools or districts in a Canadian or North American context. - Familiarity with provincial curricula and the K–12 education landscape in Canada is a strong advantage. - Fluency in English is mandatory; French language is a significant asset. - Minimum of 3+ years of experience in customer success, account management, or educational client services, ideally within a SaaS, EdTech, or K–12 education environment. - Demonstrated task-driven project management aimed at achieving customer success and improving engagement. - A positive, resilient attitude, strong sense of ownership, and a highly organised, self-motivated approach to work. - Strong communication and presentation abilities, with the confidence to train and engage new and existing customers effectively. - Comfortable and confident working with senior education stakeholders, including principals, district administrators, and curriculum leaders. - High energy, collaborative team player with a results-driven attitude and strong consultative approach. - Ability to travel as required across your territory. - Must be legally authorised to work and reside in Canada. - Bachelor’s degree or higher. Benefits - Competitive base remuneration plus uncapped commissions. - Flexible remote work environment with required travel to conferences. - A business with a strong purpose to provide quality education to children globally. - A fast-paced environment, a fast-growing SaaS company. - Work with ministries of education, leading high-profile global publishers and partners. - Work closely alongside seasoned, successful entrepreneurs. - Opportunity to innovate and challenge the status quo.

Role Description Come and work with us. Do you want to contribute to an outstanding customer representative service? Are you Dutch native or fluent with strong English communication skills? Looking to make your career abroad in a multicultural environment? So we have the perfect opportunity for you! Your future project: join our Dutch Customer Advisor team. As a customer advisor specialist, your daily responsibilities will include: - Provide first contact resolutions to customer queries - Offer specialized customer support through written and phone communication - Build meaningful relationships, answering customers' questions in a courteous, friendly, and professional manner - Meet and exceed our customer service quality goals, compliance regulations, and productivity targets - Create amazing customer experiences that people value and we are proud of - Be responsible to follow the direction of management and provide feedback Qualifications - Native or proficient level of Dutch (C2) - Advanced level of English (at least C1) both verbal and written - Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills - Analytical and problem-solving skills with strong attention to detail - Desire to learn and advance, be a curious investigator and problem solver - High-speed internet access and appropriate conditions for remote work - Must hold EU citizenship or valid work permit for Portugal - Be a local candidate or willing to relocate to Portugal Benefits - Relocation package - Competitive wages ranging from 920€ to 1,426€ - Paid professional training - Employee discounts - Private healthcare & dental insurance (after six months of employment) - Growth opportunities through various development programs - Fun and engaging company-wide initiatives, including our EverBetter wellness program - Job stability - Life-long skills and experience - Excellent work culture