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IT Support Administrator
Location
India
Posted
6 days ago
Salary
0
Seniority
Mid Level
Job Description
IT Support Administrator
ServiceTitan
• Provide day-to-day IT support for employees across Windows and macOS environments, troubleshooting hardware, software, and connectivity issues via phone, email, and in-person • Support the employee technology lifecycle — including laptop imaging, configuration, deployment, and recovery — for onboarding and offboarding employees • Coordinate with hardware vendors to assist with equipment orders, receiving, and asset tracking • Assist in administering MDM platforms (Microsoft Intune, Jamf) for device enrollment, compliance, and software deployment • Manage user accounts and access across Google Workspace and Microsoft 365, including provisioning and deprovisioning • Maintain accurate IT asset inventory, tracking hardware and software from procurement through retirement • Manage and resolve IT Service Desk tickets within SLA, ensuring a high level of customer satisfaction and clear communication throughout • Support the setup and troubleshooting of AV and conferencing equipment including Zoom Rooms, displays, and peripherals • Assist Network and Systems Engineers with on-site tasks including cabling, switch connections, and wireless access point support • Administer and support endpoint security tools including antivirus and MDM compliance policies • Escalate complex issues to Tier 2 or senior team members when needed, with clear documentation of steps already taken • Maintain IT documentation including knowledge base articles, asset records, and onboarding/offboarding checklists • Contribute to IT projects such as hardware refreshes, office setup, and software rollouts
Job Requirements
- CompTIA A+ certification and 2+ years of IT experience, or 3+ years in IT Support, Helpdesk, or a similar technical role
- Solid troubleshooting skills across Windows and macOS environments
- Strong documentation habits and attention to detail
- Preferred Qualifications:
- Experience with hardware procurement, imaging, and deployment, with some vendor coordination experience
- Familiarity with MDM platforms such as Microsoft Intune and/or Jamf
- Google IT Support Certificate
- Experience administering Google Workspace and/or Microsoft 365 including user and license management
- Working knowledge of networking fundamentals including TCP/IP, DHCP, and DNS
- Experience with helpdesk/ITSM platforms (ServiceNow, Jira, Zendesk, or similar)
- Familiarity with endpoint security tools including antivirus and threat management software
- Experience supporting AV and conferencing technology is a plus
Benefits
- Health insurance
- Paid time off
- Professional development
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