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Associate, Content Operations
Location
India
Posted
52 days ago
Salary
0
Seniority
Mid Level
Job Description
Associate, Content Operations
Pearson VUE
• Execute assigned content operations tasks accurately and within agreed timelines, with increasing autonomy on clearly scoped deliverables. • Maintain ownership of day-to-day operational priorities, provide accurate and timely status updates, and support the wider project team during key delivery periods such as releases or pilots. • Support the development, documentation, and adoption of standardized workflows and standard operating procedures (SOPs) for content operations activities. • Assist in workflow mapping exercises, ensure documentation is clear and accessible, and maintain records in SharePoint or designated repositories in line with PMO governance standards. • Maintain and configure operational workflows in JIRA, Smartsheet, or equivalent tools, ensuring trackers are accurate, up to date, and reliable as a source of truth for task progress and delivery status. • Troubleshoot known tooling issues and escalate non-routine or ambiguous problems promptly to the relevant lead. • Identify repetitive manual effort and support automation initiatives using tools such as Microsoft Power Automate and Copilot Studio. • Analyze recurring data issues, raise JIRA tickets, and track resolution progress. • Communicate task status, process updates, and workflow changes clearly and consistently to stakeholders. • Proactively identify operational pain points and contribute improvement suggestions or documented insights to the team.
Job Requirements
- Bachelor’s degree in any discipline with a minimum of 2 years of relevant work experience.
- Prior exposure to content production, publishing, digital operations, or customer support environments is preferred.
- Candidates with relevant internship or placement experience in lieu of full work experience will be considered.
- Demonstrated ability to learn new processes and tools quickly, with evidence of applying that learning independently.
- Strong written and verbal communication skills, with the ability to provide clear and structured updates to team leads and stakeholders.
- High attention to detail, strong task diligence, and the ability to manage multiple concurrent priorities within defined timelines.
- Experience working with processes, data, and documentation in an operational or project support capacity.
Benefits
- N/A
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