ForTec Medical

• Performs customer scheduling functions via high-volume customer phone calls, emails, and online scheduling requests. • Communicates with team members regarding schedule additions/changes • Communicates with hospital staff and/or doctors regarding schedule additions/changes • Enters and updates work orders within an online scheduling system • Updates customer notes in CRM system • Conducts confirmation calls

• The National Accounts Manager is the main point of contact for large IDN/GPO customers. • The primary function of this role is to be the voice of ForTec to our customer’s corporate supply chain. • The position will focus on engagement with IDN supply chains with some interaction with the GPO. • The National Accounts Manager is a highly visible position within ForTec Medical and will routinely work with sales, finance, operations, contracting, legal, and customer service to fully represent ForTec’s position. • This position reports to the Director of National Accounts. • The successful candidate will be someone who has had success working in a collaborative and matrixed environment to drive preference for new business and continued preference for their supported entity.

• Administer the company's contract management toolkit and maintain a centralized repository of contract documents and records, ensuring accuracy, accessibility, and compliance with legal retention policies. • Collaborate with internal and external departments to create contract proposal templates, including sales agreements, vendor contracts, service agreements, and non-disclosure agreements (NDAs), ensuring compliance with company policies and legal requirements. • Support the key factors in each stage of a contract's lifecycle - creation, negotiation, execution, ongoing maintenance, renewal/termination. • Monitor contract deadlines, renewal dates, and obligations to ensure timely performance and compliance. • Create and publish reports showing contract status and performance elements. • Serve as a point of contact for external parties, including customers, vendors, and partners regarding contract-related inquiries/requests. • Support the manager in working closely with legal counsel and other internal stakeholders to address any legal or contractual issues and assist in negotiations to secure contract language. • Collaborate with Sales Ops leadership to identify opportunities to streamline contract processes, improve efficiency, and enhance the overall contract management system. • Ensure internal systems accurately reflect current pricing strategies, working to resolve issues in a timely manner. • Conduct in-depth analysis of pricing data, including historical sales transaction data, market trends, and competitor pricing strategies. • Evaluate the effectiveness of current pricing strategies, making recommendations for adjustments or improvements. • Build and curate pricing tools to create pricing schedules that are leveraged in new business proposals and contract renewal efforts. • Assists in creating and maintaining a suite of pricing intelligence tools to identify pricing opportunities and trends that inform pricing decisions and strategies. • Collaborate with stakeholders and IT to develop reports, dashboards, and analytics to track key performance metrics, trends, and insights. • Create user documentation, training materials, and resources to facilitate user adoption and proficiency. • Provide training and support to CRM users on system functionality, best practices, and processes. • Assists IT in developing and maintaining custom fields, objects, layouts, and workflows to optimize system functionality and usability.