Role Description Driven by an incredibly effective marketing engine, the firm is experiencing a massive influx of inbound leads and requires a dynamic Parabroker to act as the primary catalyst for client conversion and pipeline momentum. In this dual-impact position, you will: - Revitalize unreached leads - Serve as an authoritative voice for the brand - Seamlessly orchestrate document collection to keep applications moving swiftly through a fast-tracked pipeline This role is a fast-track opportunity, offering a clear progression from high-velocity client engagement into sophisticated credit assessment and file structuring under the direct mentorship of elite senior brokers. Responsibilities - Lead Revival & Triage: Proactively engage and re-activate high-volume inbound leads that did not connect during the initial automated or automated outreach cycles. - Consultation Scheduling: Take complete command of discovery conversations to pre-qualify prospective borrowers, address initial inquiries, and secure high-value consultation bookings for the senior brokerage team. - End-to-End Document Chase: Coordinate closely with senior brokers to track down and collect outstanding client documentation via a strategic mix of phone calls, professional emails, and SMS outreach. - Relationship Management: Maintain an authoritative, direct, and professional tone with clients, keeping them informed, engaged, and accountable to prevent pre-lodgement bottlenecks. - Strategic Credit Progression: Master the firm’s proprietary assessment methodologies to gradually assume more responsibility for writing the deal. Qualifications - Mortgage Industry Track Record: Proven client-facing experience working directly within an Australian mortgage brokerage environment is mandatory. - Credit & Lending Literacy: A deep, practical understanding of residential lending, with a strong preference for candidates experienced in dealing with complex self-employed files, non-standard income structures, and multi-property portfolios. - Communication Command: Absolute mastery of the English language with high-level professional fluency and a clear, direct delivery. Must possess the confidence to control a conversation, drive it to a clear objective, and cut through noise. - Australian Market Familiarity: Extensive experience working successfully with Australian clients, demonstrating a sharp understanding of local market nuances and professional cultural expectations. - Pipeline Tenacity: Outstanding organizational skills with a relentless, proactive approach to following up and managing high volumes of client touchpoints. Preferred Skills - Experience utilizing standard Australian broker tools, dialing systems, and pipeline-management CRMs (e.g., BrokerEngine, Salesforce, Mercury, etc.).

Principal Investigator Job Description: Reference number req50836 Occupation Investigation Work type Full-Time Location Sydney - Greater West Salary Information $129,464 - $142,665 + Super Clerk Grade: 9/10 Employment Type: Ongoing, Full-Time Base Salary: $129,464 - $142,665 per annum plus Superannuation Location: Parramatta - Hybrid work arrangements. Office attendance required 2 – 3 days per week. An exciting opportunity has arisen within NSW Fair Trading for a Principal Investigator. Be Part of the Future of Fair Trading At NSW Fair Trading, we’ve been on an exciting journey of transformation — reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we’ve built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive. We’re creating a more modern, responsive and risk-based Fair Trading — one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve. This next phase brings new and exciting opportunities to join us in shaping “the new way” where you can help design smarter regulations, improve customer experiences, and make a real difference for the people of NSW. If you’re someone who: - Thinks deeply about the needs of people and communities, - Is motivated by great outcomes, not just processes, and - Wants to be part of an organisation that’s transforming how regulation works …then there’s a place for you in our future. Join us as we build a Fair Trading that’s fit for the future one that’s customer-centred, evidence-driven, and proudly focused on public value. About the Role As the Principal Investigator, you will lead complex, intelligence-led investigations into alleged breaches of legislation and regulations administered by NSW Fair Trading. You will manage a small team of investigators, ensuring matters are investigated lawfully, efficiently, and to the highest professional standards, contributing to consumer confidence and fair market practices. While we want to hear from people who are passionate about fact-finding and problem solving and who have worked in investigative teams before, we also want to hear from candidates with investigative experience in different fields, including regulators, law enforcement, insurance investigators, audit and forensic accounting and investigative journalism. Your Responsibilities Will Include: - Lead complex investigations to drive fair outcomes, including evidence gathering, interviews, and analysis. - Ensure investigations are conducted lawfully and in accordance with relevant legislation, policy, and procedures. - Prepare detailed reports, briefs of evidence and recommendations for enforcement or prosecution. - Provide coaching and technical guidance to investigators to build capability and consistency. - Collaborate with internal and external stakeholders to support coordinated enforcement activity. - Drive continuous improvement in investigative methods and compliance outcomes. To be successful in this role you will demonstrate: - Investigative expertise – Experience in conducting thorough and complex investigations - Regulatory knowledge – Understanding of legislation, compliance, and enforcement - Critical thinking – Strong analytical skills and sound decision-making - Communication and negotiation – Ability to engage with a wide range of stakeholders and deliver outcomes - Adaptability – Stay calm, impartial, and focused in high-pressure situations - Relevant qualifications such as Certificate IV in Government Investigations (or equivalent) are preferred. Salary Grade 9/10, with the base salary for this role starting at $129464 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Judy Torres via Judy.Torres@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

• Support the delivery of consultancy and systems engineering projects focused on Digital Building technologies... • Assist with the production of technical reports, documentation, and project outputs • Support the team in delivering Digital Building consulting services • Carry out research and technical analysis to inform project work • Deliver defined tasks and workstreams under the direction of senior team members • Produce accurate analysis, data outputs, and reports to a high standard • Support senior consultants in client-facing activities under supervision • Prepare data, analysis, and materials to support client deliverables

Senior Detection and Response Analyst Location: Sydney, Australia Job Description: Full time job requisition id JR104978 About this role As the Senior Detection & Response Analyst, you will protect nib by delivering high-quality threat intelligence and detection & response capability. You will achieve this by monitoring and analysing the evolving threat landscape, producing timely stakeholder reporting, and translating intelligence into improved detections, investigations, and threat-informed security recommendations. Day to day you will: - Triage alerts and investigate security incidents - Build detections and apply threat intelligence - Automate workflows and optimise response processes - Lead incident response, containment and remediation do - Produce reporting, documentation and insights - Identify vulnerabilities and strengthen security practices - Mentor analysts and support team delivery About you You bring strong foundations in incident response, with hands-on experience across containment, investigation and remediation. Comfortable working in fast-paced environments, you understand how to manage security incidents end-to-end and contribute to effective, timely outcomes. You have practical experience with core security tools such as SIEM, EDR and network detection technologies. You’re confident navigating security platforms, analysing alerts and leveraging tooling to support investigations and strengthen detection capability. Backed by solid knowledge of public cloud, network and endpoint fundamentals, you understand how systems communicate and how they can be exploited. With a working knowledge of TCP/IP, Windows and Linux environments, you can identify common attack vectors and apply this insight to real-world security scenarios. You’ll bring: - Ability to analyse security alerts, connect related events, and determine root causes - Can clearly articulate technical findings in reports or during investigations, both written and verbally - Understanding of data protection principles and common security compliance frameworks - Entry- to mid-level security certification (CompTIA Security+, GIAC GSEC, or similar) (desired) - Basic ability to automate repetitive tasks in at least one language (Python, PowerShell, etc.) (desired) - Knowledge of cloud environments (AWS, Azure, GCP) and related security concepts (desired) - Experience with log aggregation and analysis, extracting insights from large datasets (desired) - Experience in scanning tools and interpreting vulnerability reports (desired) - Specific experience configuring and managing cloud security controls (DLP, CASB, etc.) (desired) We know some people only apply when they meet every requirement. We’re always on the lookout for curious individuals who will add to the culture – so if this role resonates with you and you have relevant experience, we’d love to hear from you! Who we are nib is a leader in private health insurance, disability support and health services, reshaping the industry through bold innovation, strategic disruption and trusted partnerships. We deliver great value health insurance and support services to protect, connect and empower you to access healthcare when and where you need. We have a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, helping members and travellers make more informed healthcare decisions and generally live healthier lives. Diversity, equity and inclusion We embrace a flexible working environment and welcome candidates who reflect the diversity of the communities in which we operate. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day. We encourage Aboriginal and Torres Strait Islander peoples, people living with disability, veterans, LGBTQIA+ as well as culturally diverse community members to apply for open roles. Working at nib Our hybrid working model offers flexibility to work from home or our purpose-built office Hubs, designed for focus, connection, and collaboration. We’re committed to coming together with purpose. Other benefits to support you at work (and play) include: - New starter benefit to help set up a functional home workspace - 50% discount on employee health insurance + 35% off travel insurance - Opportunity to give back with paid volunteering leave supported by the nib foundation - Access to our nib Well Program and corporate fitness discounts - Access to employee share plans, short-term incentive program and life and salary continuance insurance benefits - 18 weeks paid parental leave for all new parents regardless of carer status - 5 days paid cultural leave for First Nations peoples - 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees The fine print All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.