Title: Claims Officer - Motor Location: 11 Waymouth Street Australia AUS - Adelaide - 11 Waymouth Street AUS - VIC - Melbourne AUS - NSW - Parramatta AUS - NSW - Newcastle Full time Job requisition id 355197 The purpose of this role is to deliver claims service by accurately assessing policy coverage, investigating, evaluating, and negotiating assigned cases to resolution. Motor Claims Officer Location: Adelaide, SA Type: 12 month fixed term contract The opportunity Time Type: Full time Worker Type: Employee The purpose of this role is to deliver claims service by accurately assessing policy coverage, investigating, evaluating, and negotiating assigned cases to resolution. The opportunity At QBE it’s not just what we do, but how we do it – we are a diverse team of insurance professionals with a focus on service excellence for our valued customers and stakeholders. This is an exciting opportunity to join an established team looking after motor claims within Elders portfolio. You will ideally have claims experience although if you have exceptional call centre/customer service experience and are keen to learn a new industry this could also be the opportunity for you! About QBE We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: - ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance - Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice - Life Leave, supporting the life events we all experience, leaving your annual leave for rest. Your new role Promote QBE’s products and services through fostering great relationships with customers and stakeholders, showcasing our QBEDNA and company values Provide an exceptional operational and customer service experience for diverse internal and external stakeholders including our customers, Elders Agent, organisations, and partnerships Process claims in line with set procedures and policies, ensuring that claims are documented correctly, and resolved with a prompt and effective outcome Deliver high quality customer service and develop a good working relationship with all customers and service providers Manage claims using the appropriate external and internal specialists to achieve the settlement outcome efficiently and effectively Enhance and develop your own technical expertise and participate in professional development and training where required About you To be successful in this role, you will have: Previous experience within insurance claims is highly advantageous although not mandatory Previous experience in call centre, customer service and/or administration Strong customer service skills with a highly supportive approach A passion for making a difference and helping people in their time of need An engaging and courteous phone manner with the ability to type and talk concurrently Ability to handle multiple and competing tasks to meet customer needs Excellent organisational skills with the ability to critically assess and analyse tasks Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: - ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance - Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice - Life Leave, supporting the life events we all experience, leaving your annual leave for rest How to Apply If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. Your career. At the heart of it. QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. To keep an eye on future opportunities with QBE through our careers page Careers | QBE Insurance Group, as your background and expertise could be a great fit for other roles down the line. you can sign up for job alerts. Skills: Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards Compliance Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Title: Senior Claims Officer Location: Parramatta Australia Job Description: Primary Details Time Type: Full time Worker Type: Employee - Locations: Brisbane / Newcastle / Sydney / Melbourne (open to other QBE offices) - Permanent, full-time role - Working Style Hybrid - two days in the office each week, with one designated anchor day set by your team leader - Hours: Monday to Friday, 8:45am - 5:00pm The Opportunity Shape the Future of High-Value Commercial Claims Ready to take the next step in your commercial property claims career? Join QBE as a Senior Claims Officer and play a key role in managing large and complex commercial property claims. This is a fantastic opportunity to use your technical expertise, customer focus, and resilience to deliver exceptional outcomes while continuing to grow within one of Australia's leading insurers. About QBE - At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. - We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner. - What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. Your new role In this important role, you will: - Manage an end-to-end portfolio of large loss and complex commercial property claims, with support from highly experienced leaders - Deliver an exceptional customer experience through clear, proactive, and empathetic communication across verbal, written, and face-to-face interactions - Build strong, trusted relationships with brokers, customers, suppliers, and internal partners - Thrive in a dynamic, fast-paced environment where no two days look the same - Help drive continuous improvement across the broader claims function by applying your expertise and insights About You To succeed and grow in this role, you will bring: - Corporate property claims experience, including ISR (Industrial Special Risks) claims - A calm and resilient approach, with the confidence to make sound decisions even under pressure - Strong interpersonal skills and the ability to guide customers and stakeholders through complex situations with clarity and empathy - Solid computer skills, a willingness to learn new systems, and the ability to prioritise effectively - A proactive, self‑motivated mindset with a passion for delivering excellence and embracing change - A commitment to continuous improvement and contributing to the overall performance of the claims function Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: - 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance - Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice - 18 weeks' gender-equal flexible leave for all new parents, including paid super Awards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: - 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program - 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards - Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates Skills: Case Management, Claims Administration, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Assessments, Sound Judgment Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

• Manage a portfolio of claims presenting moderate to high complexity and exposure to ensure Industry Leading Customer Experience through exceptional service, unmatched relationships and superior claims outcomes • Contribute to the achievement of Claims department goals, established to achieve the company’s strategic objectives • Build and maintain strong relationships with agents and policyholders through being inclusive, communicative, accessible, and maintaining relevant, insightful, and informative file documentation • Directly handle an assigned portfolio of litigated and non-litigated commercial general and auto liability claims presenting moderate to high complexity and exposure across multiple jurisdictions • Conduct relevant, creative, and comprehensive investigation and evaluation on coverage, liability, and damages throughout the life of the claim by analyzing material facts, circumstances, and developments applying applicable law and legal principles • Positively influence claims outcomes through developing, continuously adjusting, and executing on action plans designed to achieve desired resolutions • Identify and pursue early resolution when appropriate • Identify and evaluate risk transfer • Proactively establish and adjust loss reserves throughout the life of the claim based on newly identified and material information and developments in order to reflect probable ultimate exposure • Report on and present large losses during file conferences and claim reviews • Serve as subject matter expert to less experienced staff • Participate in mediations and settlement conferences and attend trials • Negotiate settlements • Maintain current knowledge of multijurisdictional legal and regulatory claims developments and trends • Engage in/external resources as needed to achieve optimal claims outcomes while monitoring and mitigating costs • Adjudicate claims in accordance with Amerisure claims guidelines and quality standards

Role Description As an Appeals Specialist you will be responsible for being a product subject matter expert to provide full, fair appeal reviews for multiple product lines. You will perform and deliver on appeals claims assignments/projects while simultaneously leveraging and applying knowledge. You will analyze and manage a caseload of appeals claims. You will review, investigate, and make claim determinations regarding coverage, compensability, and appropriateness of claims. You will provide technical information and detailed guidance to Claims management & teams regarding products, claims processes, regulations, and applicable systems for their assigned claims area. - Analyze & process claims by investigating & obtaining a wide range of complex information. - Apply claim policies & procedures and engage intervention of internal/external resources to ensure fair, ethical, & timely management of assigned claims. - Analyze and interpret complex coverage contracts to determine if eligibility is met. - Identify, interpret, and resolve gaps in financial calculations and offsets when applicable. - Research questions and escalations from Claims team; liaise with various stakeholders from across the business (Underwriting, Actuarial, Compliance, Account Management, etc.) to obtain needed information to clarify and address issues. - Provide customers with in-depth explanations of policy details, claim process, and claim determination. - Utilize internal reporting to identify trends and review/audit performance against team metrics. - Propose and develop practices & processes to improve performance and the customer experience. - Effectively utilize and implement policies & procedures regarding medical terminology, duration, functionality documentation, and overall claims workflow. - Provide detailed guidance & coaching to junior team members. Qualifications - 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) - 1 - 3+ Years of Short-Term and/or Long-Term Disability (Required) - Ability to communicate effectively (verbal/written) - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Requirements - Experience working with multiple products (Nice-to have) - Presentation training or skills (Nice-to have) - Demonstrates excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail (Nice-to have) - SystemOne experience (Nice-to have) Benefits - Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes - Leadership development and virtual training opportunities - PTO/parental leave - Competitive 401K and employee benefits - Free financial counseling, health coaching and employee assistance program - Tuition assistance program - Work arrangements that work for you - Effective productivity/technology tools and training