• Drive SaaS revenue growth across APAC & MEA markets for Ocean Freight, Air Freight, and other SaaS solutions. • Identify, target, and acquire enterprise logistics providers, freight forwarders, carriers, shippers, and supply chain organizations. • Build and manage a robust regional sales pipeline and consistently achieve or exceed quarterly and annual sales targets. • Drive strategic commercial conversations with senior logistics stakeholders and decision-makers. • Manage complex enterprise sales cycles from opportunity creation through commercial closure. • Lead consultative sales discussions focused on the digitalization of freight and logistics workflows. • Conduct executive-level presentations, commercial workshops, and solution discussions. • Build strong, long-term relationships with enterprise customers through a consultative and trusted-advisor approach. • Collaborate closely with Product, Marketing, Legal, Operations, Customer Success, and Commercial teams to deliver customer value and business outcomes.

• Support both English and Spanish speaking customers by delivering clear, professional, and empathetic communication across warm inbound leads, and email interactions • Seamlessly switch between English and Spanish while maintaining a high-quality customer experience and strong sales performance • Build genuine trust and rapport with pet parents by utilizing a consultative approach to understand their unique needs and recommend appropriate coverage solutions • Educate potential customers on the value and benefits of Trupanion coverage to empower informed decision-making • Effectively guide conversations by utilizing strong call control, active listening, and objection handling techniques throughout the sales process • Confidently navigate customer concerns and sensitive conversations with empathy, authenticity, professionalism, and solution-oriented communication • Guide customers through the enrollment process while ensuring a seamless, positive, and supportive customer experience • Manage high inbound call volumes while balancing customer experience, efficiency, productivity, and individual sales goals in a fast-paced environment • Demonstrate a strong sense of ownership, accountability, and adaptability while managing evolving responsibilities, processes, and workflows • Navigate multiple systems and tools to deliver a seamless and efficient customer experience • Prioritize and manage time effectively while maintaining strong attention to detail and productivity in a high-volume contact center environment • Accurately document customer interactions and maintain detailed records in the customer relationship management (CRM) system • Demonstrate strong technology acumen in a remote setting, including the ability to independently troubleshoot common technical issues and adapt to new tools or system updates.

• Educate and support prospective Trupanion customers by delivering exceptional service through inbound warm leads, phone calls, and email interactions • Build genuine trust and rapport with pet parents by utilizing a consultative approach to understand their unique needs and recommend appropriate coverage solutions • Educate potential customers on the value and benefits of Trupanion coverage to empower informed decision-making • Effectively guide conversations by utilizing strong call control, active listening, and objection handling techniques throughout the sales process • Confidently navigate customer concerns and sensitive conversations with empathy, authenticity, professionalism, and solution-oriented communication • Guide customers through the enrollment process while ensuring a seamless, positive, and supportive customer experience • Manage high inbound call volumes while balancing customer experience, efficiency, productivity, and individual sales goals in a fast-paced environment • Demonstrate a strong sense of ownership, accountability, and adaptability while managing evolving responsibilities, processes, and workflows • Navigate multiple systems and tools to deliver a seamless and efficient customer experience • Prioritize and manage time effectively while maintaining strong attention to detail and productivity in a high-volume contact center environment • Accurately document customer interactions and maintain detailed records in the customer relationship management (CRM) system • Demonstrate strong technology acumen in a remote setting, including the ability to independently troubleshoot common technical issues and adapt to new tools or system updates.

• Use ERP and sales data to analyze customer purchasing history, identify gaps, and uncover revenue opportunities • Build and execute structured territory plans based on usage trends, install base, and reorder cycles • Proactively drive sales through data-backed outreach cadences, not reactive relationship management • Identify underpenetrated accounts, lapsed customers, and whitespace opportunities—and systematically convert them • Forecast demand using historical data, seasonality, and customer behavior patterns • Track and manage pipeline activity with a metrics-first approach (call volume, conversion rates, reorder frequency, etc.) • Develop and refine repeatable sales processes that drive consistency and scalability • Promote and expand the ProTech’d program using targeted, data-informed strategies • Maintain accurate records in ERP/CRM systems to ensure clean, usable data for ongoing decision-making • Collaborate cross-functionally with operations and supply chain to align inventory, demand planning, and sales execution