Trupanion logo
Trupanion

Trupanion offers comprehensive medical insurance for dogs and cats designed to help pets live healthier, happier, and longer lives. On a mission to ensure pets receive the veterina

Inbound Sales Specialist

Location

Washington

Posted

8 days ago

Salary

$20 / hour

Seniority

Mid Level

High School2 yrs expEnglish

Job Description

Inbound Sales Specialist

Trupanion

• Educate and support prospective Trupanion customers by delivering exceptional service through inbound warm leads, phone calls, and email interactions • Build genuine trust and rapport with pet parents by utilizing a consultative approach to understand their unique needs and recommend appropriate coverage solutions • Educate potential customers on the value and benefits of Trupanion coverage to empower informed decision-making • Effectively guide conversations by utilizing strong call control, active listening, and objection handling techniques throughout the sales process • Confidently navigate customer concerns and sensitive conversations with empathy, authenticity, professionalism, and solution-oriented communication • Guide customers through the enrollment process while ensuring a seamless, positive, and supportive customer experience • Manage high inbound call volumes while balancing customer experience, efficiency, productivity, and individual sales goals in a fast-paced environment • Demonstrate a strong sense of ownership, accountability, and adaptability while managing evolving responsibilities, processes, and workflows • Navigate multiple systems and tools to deliver a seamless and efficient customer experience • Prioritize and manage time effectively while maintaining strong attention to detail and productivity in a high-volume contact center environment • Accurately document customer interactions and maintain detailed records in the customer relationship management (CRM) system • Demonstrate strong technology acumen in a remote setting, including the ability to independently troubleshoot common technical issues and adapt to new tools or system updates.

Job Requirements

  • 2+ years of successful sales experience in a high-volume business-to-customer sales or inbound call center environment is essential
  • 1+ years of experience in a customer service role is essential
  • Proven track record of meeting or exceeding individual sales goals, productivity expectations, and performance metrics in a fast-paced environment
  • Demonstrated ability to build genuine rapport quickly, overcome objections, and confidently guide customers through the sales process using a consultative and solution-oriented approach
  • Strong written and verbal communication skills with the ability to educate customers clearly, authentically, and effectively on coverage options and benefits
  • Experience handling high-volume inbound customer interactions while balancing empathy, professionalism, efficiency, productivity, and strong call control
  • Demonstrated sense of ownership, adaptability, and resilience while thriving in a metrics-driven and fast-paced environment
  • Experienced in navigating multiple digital platforms simultaneously while accurately documenting customer interactions and policy information in CRM systems
  • Strong aptitude for identifying customer needs, recommending tailored solutions, and building trust through empathetic and customer-focused communication
  • Self-motivated with strong time management skills and the ability to maintain productivity and focus in a remote work environment
  • Strong technical troubleshooting skills and comfort using technology independently in a remote environment
  • Experience working remotely in a private setting with a reliable hard-wired internet connection and a distraction-free home-office setup
  • Property and Casualty (P&C) licensing is a plus

Benefits

  • Full medical, dental, and vision benefits at no cost to the employee
  • Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
  • Five-week sabbatical after five years of employment
  • Open, casual, pet-friendly, and fun office environment
  • Free medical health insurance for your pet (1 dog or cat)
  • Paid time off to volunteer at nonprofit organizations
  • Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.

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