• Manage and optimize technology systems and vendor operations including telephony, workforce management and contact center platform. • Oversee hiring, training and evaluation of Patient Services staff, setting clear performance goals (KPIs) and participating in performance reviews. • Lead change management for technology rollouts (new features, upgrades, add-ons), coordinate testing, create training materials, and ensure smooth adoption. • Partner with IT and vendors to implement, configure, and maintain integrations between RCM applications and analytics/dashboards. • Develops Patient Services leaders through coaching and mentoring by fostering an environment of transparency and continuous growth. • Manage daily call center operations, including inbound/outbound calls, correspondence, patient billing & collections, and escalations. • Use reporting and analytics tools to monitor KPIs (service level, AHT, abandonment, first-call resolution, schedule adherence, patient satisfaction) and drive continuous improvement. • Partner with Quality Assurance team to monitor call quality and accuracy of information provided to patients to ensure compliance with company policies, SOPs, PCI standards, and industry regulations. • Create and present department performance metrics presentations to leadership. • Provide strategic direction, lead innovations and identify operational enhancements to deliver best in class service to callers and promote first call resolution.

Title: Service Manager, Digital Automation and Control Location: United States Job Description: At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: ELSE Regional Manager America Your role and responsibilities: In this role, you will lead the Digital Automation and Controls (DAC) team located in Sacramento, California. You will be responsible for P&L results with full accountability of running the day-to- day operations, integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning, and contribute to the overall business strategy. While we are open to remote work, candidates should be located in the Western US, with frequent travel to Sacramento, CA. This role is contributing to the Electrification Service Business Area, Americas Region, specifically US. You will be mainly accountable to: - Lead the Digital Automation Controls operations team across manufacturing, assembly, project management, and field service to deliver consistent, end‑to‑end service performance. - Partner with the DAC COE engineering team to shape and execute the services growth strategy while driving continuous improvement and operational excellence. - Build and maintain strong long‑term customer relationships, ensuring service excellence, consistent delivery standards, and improved satisfaction (including NPS). - Own performance management and organizational leadership, including P&L targets, productivity, investment planning, sales alignment, and development of a high‑performing team. Qualifications for the role: - Bachelors Degree in Electrical Engineering, STEM, Business, or similar - Ability to demonstrate your 10+ years of experience in senior-level operations role in electrical engineering, safety, or electrical distribution environment - You have 10+ years of experience managing or supervising operations team - You are qualified in managing P&L for multiple lines of business - Ability to travel as needed, including frequent travel to Sacramento, CA. What's in it for you? More about us: ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life. What's in it for you: We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. #LI-Remote ABB Benefit Summary for eligible US employees [excludes ABB E-mobility, Athens union, Puerto Rico] Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more Health, Life & Disability - Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. - Choice between two dental plan options: Core and Core Plus - Vision benefit - Company paid life insurance (2X base pay) - Company paid AD&D (1X base pay) - Voluntary life and AD&D - 100% employee paid up to maximums - Short Term Disability - up to 26 weeks - Company paid - Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay. - Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance - Parental Leave - up to 6 weeks - Employee Assistance Program - Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption - Employee discount program Retirement - 401k Savings Plan with Company Contributions - Employee Stock Acquisition Plan (ESAP) Time off - ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy. While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $142,500 and $228,000 annually and is eligible for a short-term incentive plan/annual bonus. MyBenefitsABB.com Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

Title: Thermo King Service Manager - Marine (Eastern US) - Remote Location: Must be located in the Eastern United States Job Description: Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane and Thermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where is the work: Virtual Must be located in the Eastern United States and able to travel 50% of the time. What's in it for you: Join Thermo King as a Service Manager for our Marine platform and play a key role in shaping the performance, reliability, and growth of our marine product portfolio across the Eastern United States and Canada! In this high-impact role, you'll combine technical expertise, commercial leadership, and cross-functional collaboration to drive product improvements, support aftermarket growth, resolve complex service issues, manage warranty programs, and deliver training and tools that help our teams, dealers, and customers succeed. This is an exciting opportunity for an experienced professional who is passionate about marine refrigeration, problem-solving, and leading service excellence in a dynamic global business. What you will do: - Drive and support improvement projects for Thermo King marine products (reefers and genset). - Deliver on commercial strategy on aftermarket parts sales in the Eastern United States and Canada. - Provide monthly forecast information. - Manage commercial warranty spend. - Provide internal technical support to Thermo King sales and service employees in North America and globally. - Provide technical service input to engineering, product and aftermarket to support new product development or product improvement. - Resolving technical and software related problems that are beyond the scale or capabilities of what the field service managers are able to handle. - Act as first contact to the warranty team. - Monitor the administration of extended warranty and maintenance programs done by aftermarket and warranty teams in Tavant system. - Coordinate the need and deliver technical training to customers and dealers. - Assist with the creation of technical manuals and bulletins for dealers and customers. - Administration of iService platform content. What you will bring: - Bachelor's degree in engineering or equivalent experience. - 7+ years of relevant experience required. - Basic (required) to advanced (preferred) analytics and use of MS Excel. - Basic to advanced refrigeration knowledge required. - Mechanical and/or electronical advanced knowledge is preferred. - Ability to communicate effectively at different levels, being to dealers, direct reports, manager and VP. - Must be willing and able to travel into Canada. Annual Base Salary Range or Hourly Base Pay Range: $86,200.00 - $130,269.99 Compensation Type: Salary Incentive Eligible: Yes Sales Commission Eligible: No Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status. Thrive at work and at home: - Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE! - Family building benefits include fertility coverage and adoption/surrogacy assistance. - 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution. - Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave. - Educational and training opportunities through company programs along with tuition assistance and student debt support. Disclaimer: Benefit offerings may vary depending on Collective Barraging Agreements and local/state regulations. Safety Sensitive Role: Yes The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening. We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

• Research and analyze utility avoided cost filings, methodologies, and proceedings to directly support Renew Home's pricing strategy for residential capacity resources. • Monitor state regulatory proceedings, utility dockets, and emerging program designs to identify opportunities and barriers for residential VPP market participation. • Translate regulatory and policy findings into clear, business-relevant implications for internal stakeholders across Revenue, Sales, and Business Development teams. • Support policy engagement efforts in assigned states, contributing to filings, comment letters, and stakeholder processes that expand market access for residential VPPs. • Build working relationships with utility contacts, regulators, and policy stakeholders; represent Renew Home in routine regulatory or stakeholder interactions with preparation and guidance from senior team members. • Regularly report on developments in VPP-relevant policy, regulatory frameworks, and utility program design that affect Renew Home's go-to-market strategy. • Partner cross-functionally to help prioritize regulatory engagement in alignment with sales opportunities and company OKRs. • Perform other duties as assigned.