SnappyCX logo
SnappyCX

Transformative Customer Experience that uplifts brands

Care Coordinator, Spanish & English Proficiency

Location

Colombia

Posted

100 days ago

Salary

0

Seniority

Senior

High SchoolSpanishEnglishCloud

Job Description

Care Coordinator, Spanish & English Proficiency

SnappyCX

• Handle high volume of incoming calls (80+ per week), serving as the primary contact for clients, families, caregivers, referral sources, and healthcare professionals • Coordinate care, patient referrals , timely scheduling of initial and follow-up appointments • Review doctors’ notes, upload prescriptions, and confirm care plans are current and accurate • Schedule, reschedule, and monitor care assignments across multiple care locations using cloud-based scheduling systems • Use scheduling and care-management software to log updates, track staff assignments, and manage caseloads • Confirm patient attendance, monitor treatment progression, and follow up with providers to ensure continuity of care • Maintain accurate client records, document all communications, and update care plans as needed • Conduct provider follow-ups and manage escalations according to established Standard Operating Procedures (SOPs) • Communicate with field staff, clients, and internal departments to maintain adequate coverage and seamless care operations.

Job Requirements

  • Care coordination experience (preferably within a home care or a similar healthcare coordination role)
  • Familiarity with home care scheduling software (e.g. HHAeXchange, Epic, Athenahealth, or similar EHR systems)
  • Good communication skills—comfortable managing a high call volume and building rapport over the phone
  • Knowledge of industry regulations and compliance requirements (e.g., HIPAA, state home care regulations)
  • Strong organizational and multitasking abilities, with attention to detail
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and willingness to learn care-management or scheduling systems
  • Compassionate, service-oriented mindset and ability to remain calm under pressure.

Benefits

  • Flexible work arrangements

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