• Provide backend infrastructure for the Lead Generation team — build assignment logic, validation rules, and automated workflows to ensure leads are processed and routed within 24 hours. • Administer and integrate the sales tech stack including ZoomInfo and LinkedIn Sales Navigator, ensuring clean data flow into Salesforce. • Collaborate with leadership to translate commercial requirements into scalable Salesforce configurations (e.g., MEDDPICC tracking, custom object architecture). • Design, build, and maintain complex Salesforce Flows to automate the lead-to-opportunity lifecycle and internal notifications. • Manage custom objects, page layouts, record types, and formula fields across Sales, Service, and Marketing Cloud initiatives. • Oversee the full deployment cycle from Sandbox to Production — all changes documented and tested. • Migrate legacy Workflow Rules and Process Builders to modern, high-performing Flows. • Build deduplication rules and data-cleansing schedules to maintain under 2% duplicate records. • Develop dashboards tracking global pipeline health, trade show ROI, and speed-to-lead KPIs across US and EMEA regions. • Ensure platform compliance with industry standards (FDA, GxP, GDPR) and maintain a rigorous security model including Profiles, Permission Sets, and Sharing Rules.

• Supports and demonstrates IMA’s core values • Values and understands the importance of diversity, equity, and inclusion among all IMA associates. • Owns and administers enterprise Salesforce application with some direction • Primary Business Liaison to proactively identify, analyze and document business requirements translating them into application solutions • Provides Tier 1 and 2 Salesforce Application Support including but not limited to: user set up, managing fields and layouts, automation, integration and troubleshooting • Provides Salesforce compliance and utilization improvement to ensure data accuracy and a streamlined sales process in conjunction with business partners • Provides direction to IT Support regarding Salesforce

Organization: Alonso & Alonso Attorneys at Law, PLLC Reports to: IT Manager Employment Type: Full-Time Contractor Location: Remote About Us At Alonso & Alonso, we provide personalized attention and services that are tailored to meet the specific needs of each of our clients. We achieve this through client education, consistent updates, thorough assessment of each case, and customized legal strategies based on each client's circumstances. Essential Responsibilities and Duties Strategic Leadership & Vision - Partner with leadership to define and execute a Salesforce roadmap aligned with business goals and client service objectives. - Identify opportunities for process automation and innovative solutions within Salesforce. - Translate business requirements into effective Salesforce solutions that enhance operational efficiency and client relationships. System Administration & Maintenance - Manage user accounts, profiles, permissions, roles, and security settings in compliance with firm policies. - Ensure data integrity, security, and confidentiality according to legal industry standards. - Conduct regular system audits, troubleshoot issues, and monitor system health. - Oversee integrations with other platforms such as case management, document management, and billing systems. Configuration & Development - Customize Salesforce objects, fields, workflows, validation rules, and approval processes. - Create and maintain reports, dashboards, and analytics for data-driven decision-making. - Coordinate with developers or third-party vendors for complex enhancements and integrations. Training & Support - Serve as the primary Salesforce subject matter expert for end users. - Provide training sessions, user guides, and best practice documentation. - Promote adoption of Salesforce tools and features across the firm. Required Qualifications - Bachelor’s degree in Information Systems, Business Administration, or related field, or equivalent experience. - 3+ years hands-on Salesforce administration experience. - Salesforce Administrator certification (ADM 201). - Strong knowledge of data security, compliance, and confidentiality practices. - Proven ability to convert business needs into Salesforce solutions. - Excellent communication and stakeholder management skills. Preferred Qualifications - Salesforce experience in a law firm or professional services environment. - Proficiency with Salesforce Sales Cloud, Service Cloud, or legal-specific implementations. - Additional Salesforce certifications (Advanced Administrator, Platform App Builder). - Experience integrating Salesforce with case management, document management, or billing systems. Technical Requirements - Computer: Intel i5 (8th Gen+) or AMD Ryzen 5 (3000+), or Mac M1+. Min. 8 GB RAM, 256 GB SSD. - OS: Windows 11 or macOS. - Monitors: Two screens required. - Headset: USB wired or wireless. - Internet: Wired connection, at least 20 Mbps. Key Performance Indicators - System Uptime Maintain ≥ 99% Salesforce availability. - User Adoption Rate Achieve and sustain > 90% active user engagement with core Salesforce features. - Data Accuracy Maintain data integrity with < 2% error rate across critical fields. - Resolution Time Resolve Salesforce-related support requests within agreed SLA (e.g., 48 hours for standard issues). - Project Delivery Complete Salesforce enhancement projects on time and within scope. Work Environment - Full-Time Contractor - Remote work - Collaborative, mission-driven culture with a fast-paced startup dynamic. Salary and Benefits - Salary Rate: $10 per hour; 40 hours per week. - Benefits: - Paid Time Off - Mental Health Days - Office Holidays Application Process You may apply to our career page: https://alonsoandalonsolaw.wd503.myworkdayjobs.com/Alonso Physical Demands This position primarily involves sedentary work, requiring the ability to sit for extended periods while using a computer, phone, and other office equipment. Must handle typing and data entry tasks efficiently. Equal Opportunity Employment Statement Alonso & Alonso attorneys at law is an equal opportunity employer and is committed to building a diverse and inclusive organization. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, age, or any other protected characteristic.

• Manage and customize Salesforce to support business requirements, including fields, workflows, automation, reports, dashboards, record types, and security settings. • Perform regular system maintenance, including performance monitoring, health checks, security reviews, and compliance with data privacy policies. • Create and maintain Lightning pages, dashboards, and reports to provide actionable insights for various teams. • Develop and maintain end-state solution architecture for multi-cloud use cases, visually articulating solutions and ensuring system scalability. • Ensure accurate and efficient data entry, imports/exports, and bulk data operations while maintaining data integrity. • Leverage advanced Excel skills (e.g., VLOOKUP, PivotTables, formulas) to manipulate, analyze, and visualize large datasets for executive reporting and business insights. • Create and update training materials and documentation; host training sessions to ensure effective user adoption and process compliance. • Serve as the first point of escalation for junior Salesforce resources, assisting with troubleshooting and knowledge sharing. • Manage assigned Salesforce Helpdesk cases, focusing on escalations beyond Tier 1 support. • Monitor Salesforce product releases, assess their impact on system functionality, and proactively implement necessary enhancements. • Participate in Agile sprints, managing assigned Salesforce-related projects, ensuring timely completion, and aligning deliverables with sprint objectives. • Oversee operational quality and maintenance of integration applications, collaborating with third-party vendors and internal development teams. • Act as the primary point of contact for Salesforce vendors, coordinating development projects, communicating business needs, and performing QA on delivered solutions. • Identify and gather user and stakeholder requirements to enhance workflows, automation, and overall system efficiency. • Participate in technical implementation, testing automation, duplicate rule management, and ongoing system optimization.