• Supports and demonstrates IMA’s core values • Values and understands the importance of diversity, equity, and inclusion among all IMA associates. • Owns and administers enterprise Salesforce application with some direction • Primary Business Liaison to proactively identify, analyze and document business requirements translating them into application solutions • Provides Tier 1 and 2 Salesforce Application Support including but not limited to: user set up, managing fields and layouts, automation, integration and troubleshooting • Provides Salesforce compliance and utilization improvement to ensure data accuracy and a streamlined sales process in conjunction with business partners • Provides direction to IT Support regarding Salesforce

Organization: Alonso & Alonso Attorneys at Law, PLLC Reports to: IT Manager Employment Type: Full-Time Contractor Location: Remote About Us At Alonso & Alonso, we provide personalized attention and services that are tailored to meet the specific needs of each of our clients. We achieve this through client education, consistent updates, thorough assessment of each case, and customized legal strategies based on each client's circumstances. Essential Responsibilities and Duties Strategic Leadership & Vision - Partner with leadership to define and execute a Salesforce roadmap aligned with business goals and client service objectives. - Identify opportunities for process automation and innovative solutions within Salesforce. - Translate business requirements into effective Salesforce solutions that enhance operational efficiency and client relationships. System Administration & Maintenance - Manage user accounts, profiles, permissions, roles, and security settings in compliance with firm policies. - Ensure data integrity, security, and confidentiality according to legal industry standards. - Conduct regular system audits, troubleshoot issues, and monitor system health. - Oversee integrations with other platforms such as case management, document management, and billing systems. Configuration & Development - Customize Salesforce objects, fields, workflows, validation rules, and approval processes. - Create and maintain reports, dashboards, and analytics for data-driven decision-making. - Coordinate with developers or third-party vendors for complex enhancements and integrations. Training & Support - Serve as the primary Salesforce subject matter expert for end users. - Provide training sessions, user guides, and best practice documentation. - Promote adoption of Salesforce tools and features across the firm. Required Qualifications - Bachelor’s degree in Information Systems, Business Administration, or related field, or equivalent experience. - 3+ years hands-on Salesforce administration experience. - Salesforce Administrator certification (ADM 201). - Strong knowledge of data security, compliance, and confidentiality practices. - Proven ability to convert business needs into Salesforce solutions. - Excellent communication and stakeholder management skills. Preferred Qualifications - Salesforce experience in a law firm or professional services environment. - Proficiency with Salesforce Sales Cloud, Service Cloud, or legal-specific implementations. - Additional Salesforce certifications (Advanced Administrator, Platform App Builder). - Experience integrating Salesforce with case management, document management, or billing systems. Technical Requirements - Computer: Intel i5 (8th Gen+) or AMD Ryzen 5 (3000+), or Mac M1+. Min. 8 GB RAM, 256 GB SSD. - OS: Windows 11 or macOS. - Monitors: Two screens required. - Headset: USB wired or wireless. - Internet: Wired connection, at least 20 Mbps. Key Performance Indicators - System Uptime Maintain ≥ 99% Salesforce availability. - User Adoption Rate Achieve and sustain > 90% active user engagement with core Salesforce features. - Data Accuracy Maintain data integrity with < 2% error rate across critical fields. - Resolution Time Resolve Salesforce-related support requests within agreed SLA (e.g., 48 hours for standard issues). - Project Delivery Complete Salesforce enhancement projects on time and within scope. Work Environment - Full-Time Contractor - Remote work - Collaborative, mission-driven culture with a fast-paced startup dynamic. Salary and Benefits - Salary Rate: $10 per hour; 40 hours per week. - Benefits: - Paid Time Off - Mental Health Days - Office Holidays Application Process You may apply to our career page: https://alonsoandalonsolaw.wd503.myworkdayjobs.com/Alonso Physical Demands This position primarily involves sedentary work, requiring the ability to sit for extended periods while using a computer, phone, and other office equipment. Must handle typing and data entry tasks efficiently. Equal Opportunity Employment Statement Alonso & Alonso attorneys at law is an equal opportunity employer and is committed to building a diverse and inclusive organization. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, age, or any other protected characteristic.

• Manage and customize Salesforce to support business requirements, including fields, workflows, automation, reports, dashboards, record types, and security settings. • Perform regular system maintenance, including performance monitoring, health checks, security reviews, and compliance with data privacy policies. • Create and maintain Lightning pages, dashboards, and reports to provide actionable insights for various teams. • Develop and maintain end-state solution architecture for multi-cloud use cases, visually articulating solutions and ensuring system scalability. • Ensure accurate and efficient data entry, imports/exports, and bulk data operations while maintaining data integrity. • Leverage advanced Excel skills (e.g., VLOOKUP, PivotTables, formulas) to manipulate, analyze, and visualize large datasets for executive reporting and business insights. • Create and update training materials and documentation; host training sessions to ensure effective user adoption and process compliance. • Serve as the first point of escalation for junior Salesforce resources, assisting with troubleshooting and knowledge sharing. • Manage assigned Salesforce Helpdesk cases, focusing on escalations beyond Tier 1 support. • Monitor Salesforce product releases, assess their impact on system functionality, and proactively implement necessary enhancements. • Participate in Agile sprints, managing assigned Salesforce-related projects, ensuring timely completion, and aligning deliverables with sprint objectives. • Oversee operational quality and maintenance of integration applications, collaborating with third-party vendors and internal development teams. • Act as the primary point of contact for Salesforce vendors, coordinating development projects, communicating business needs, and performing QA on delivered solutions. • Identify and gather user and stakeholder requirements to enhance workflows, automation, and overall system efficiency. • Participate in technical implementation, testing automation, duplicate rule management, and ongoing system optimization.

What started as a small group of families gathered around a kitchen table in 1979 has blossomed into the nation's leading voice on mental health. The National Alliance on Mental Illness (NAMI) is the nation's largest grassroots mental health organization dedicated to building better lives for the millions of Americans affected by mental illness. Today, we are an alliance of hundreds of local affiliates, state organizations and a national office that work in communities across the United States to raise awareness and provide support and education that was not previously available to those in need. NAMI advocates for all who are affected by mental illness, both the individuals and the people in their lives. We work to address disparities and injustices and to promote dignity and inclusion for all people with mental illness and their families. In addition to being advocates, we educate, we listen, and we lead as evidenced by our public awareness campaigns, the range of programs we provide, and our strong public policy. We are seeking a Junior Salesforce Administrator to support our fundraising team and grants team at NAMI. This person will have experience working in nonprofits, specifically supporting fundraising teams through donor database management. The ideal candidate would have several years' experience working in nonprofits and be familiar with Salesforce administration. This full-time position is remote. Salary Range: $70k - $78k ESSENTIAL DUTIES AND RESPONSIBILITIES: - Provide support pulling reports, building dashboards, and managing Account Team. - Coordinate with NAMI's Information System Team and external vendors to manage data, create new fields, evaluate formulas and troubleshoot Flows-particularly as it relates to fundraising functionality. - Ensure Salesforce users are entering, updating, and sharing data in compliance with business rules and NAMI data governance policies. - Maintain a thorough understanding of data sources NAMI business processes. - Work with the Salesforce team to manage and maintain the systems that integrate with our database: Classy, DonorSearch, Double the Donation, and Mailchimp or similar systems. - Assist the Salesforce team with planning and testing of Salesforce and application enhancements, fixes and updates and the coordination of user acceptance testing. - As needed, help the Salesforce team identify applications and vendors that can strengthen data quality and allow us to further leverage Salesforce's capabilities. - Work with team leaders to develop and train staff in Salesforce's capabilities for tracking grants, major donor moves management and other fundraising functions. - Pull accurate and timely distribution lists, analytics reports and other constituent/gift data to supply external vendors, as needed. - Execute bulk data imports. - Other duties as assigned. MINIMUM QUALIFICATIONS: - Bachelor's degree or equivalent work experience in Information Systems, Business Administration, non-profit administration, or related field. - 1 to 3 years of relevant experience. - Salesforce Administrator or Associate certification (optional). - General understanding of CRM best practices and resources. - Knowledge of Non-Profit Success Pack (NPSP). - Experience with planning, organizing, and implementing a range of training activities. - Familiarity with fundraising, grants management, and event management are a plus. - Strong analytical skills and problem-solving skills. - Strong interpersonal and business communication skills. - Strong written and verbal communication skills. - Ability to manage and prioritize multiple tasks in a dynamic work environment. - Ability to translate business needs into formal requirements documentation. - Ability to analyze and document business processes. - Must pass background check Your salary is only one component of the total compensation package. NAMI offers a range of standard and unique benefits that are reviewed annually: - Generous and comprehensive Health, Dental, and Vision Plans - Paid Time Off: Vacation, Personal, and Sick Leave - Paid Parental Leave - 403(b) retirement plan - Flexible Spending Accounts for health care, dependent care and commuter expenses - Life Insurance and Disability coverage paid by NAMI - Flexible Work and Telework programs - Professional Development Reimbursement program - A variety of wellness offerings to support team members - Employee Referral Program - The Employee Assistance Program (EAP) which provides support for personal and family problems common in contemporary life NAMI is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive workforce. NAMI prohibits discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or expression, pregnancy, childbirth or related medical conditions, genetic information or any other legally protected group status. We also provide reasonable accommodation for candidates with disability.