Role Description This is a remote position. As a Mortgage Advisor, you'll guide clients through their entire mortgage journey from initial inquiry to submission. Your responsibilities include: - Consulting with pre-qualified leads generated through the company's cutting-edge digital platform - Providing whole-of-market mortgage advice tailored to each client's unique circumstances - Managing a high-volume pipeline of 15+ applications per month using intuitive, advisor-designed software - Building genuine relationships with clients, keeping them informed and confident throughout the process - Collaborating with case managers and administrators to ensure seamless application processing - Staying current with mortgage products, lender criteria, and regulatory requirements - Delivering exceptional outcomes while meeting performance targets and maintaining compliance Qualifications - CeMAP Certification (or equivalent qualification) - non-negotiable - Minimum 18 months+ experience as a Mortgage Advisor in whole-of-market environments - Proven track record of successfully managing 15+ mortgage applications per month - Strong knowledge of residential mortgage products, including BTL, remortgage, and purchase scenarios - Experience with B2C inquiries and navigating multiple lender criteria - Exceptional communication skills - you make complex information accessible and build trust quickly Requirements - Thrives in fast-paced, high-volume environments and enjoys closing deals - Performance-driven with a track record of consistently hitting targets - Highly organised - manages multiple cases simultaneously without missing details - Client First - goes above and beyond to deliver best-in-class service - Adaptable - comfortable with change and continuous improvement - Collaborative - works well within a team structure while managing own caseload Benefits - Competitive Compensation - Base salary plus excellent bonus structure designed to reward high performers - £55,000 - £65,000 OTE with genuine earning potential - Guaranteed current commission for your first 3 months while you build pipeline - True Remote Working - work from anywhere in the UK - Top-spec laptop/computer and equipment provided - Flexible working patterns - choose the 5-day schedule that works for your life - Comprehensive Benefits Package - BUPA Health Insurance - Paid holiday allowance - time to recharge and enjoy life - Pension contributions - investing in your future - Flexible benefits portal - customise your benefits to suit your lifestyle - Monthly Commission and regular bonus opportunities - Ongoing training and development - stay ahead of industry changes - Clear progression pathways - grow with a rapidly expanding company - Performance transparency - full access to your metrics and KPIs - Supportive team culture - learn from 180+ experienced professionals - Work-life balance - flexible schedules that respect your personal time - Cutting-edge technology - tools designed to make your job easier, not harder

• Point of escalation • Research and respond to escalated inquiries and complaints from customers • Interact with customers on all levels of escalation to provide acknowledgment and inquiry status • Troubleshoots to provide customer resolution • Identifies emerging trends and notifies leaders • Provides written and verbal responses to customer inquiries • Manage an inventory/pipeline of assigned cases and maintain compliance with critical dates • Acts as a resource for information • May provide training/product demonstrations

• Prepare and post insurance payments via 835, includes resolving any errors. • Hand Key remittances if 835 is unavailable or not applicable to payor. • Register with all necessary payor portals and submit all required verification documents for access. • Retrieve and post remittances from payor websites when remittance is not available. • Verify and add coverage for any payments received on crossover payment not on the patient account. • Post all payments accurately within 72 hours. • Research unidentified payments and/or recoupments to determine appropriate resolution. • Update and maintain cash management, logs and/or spreadsheets used for reconciliation. • Process payments from insurances and prepares a daily deposit if needed. • Prepare required accounts payable paperwork for insurance refunds. • Post refund checks issued by accounts payable when necessary. • Review of credit work queues to ensure accurate posting and validation of insurance credits or undistributed credits. • Follow and report status of missing payments or remits both electronic and manual. • Identify and report patterns and trends that indicate a potential issue. • May assist in denials management as directed. • Participate in educational activities and attends monthly staff meetings. • Maintain strictest confidentiality; adheres to all HIPAA guidelines/regulations. • Demonstrate a willingness to be an active participant in initiatives that have fundamental impact on the organization. • Performs any other duties as needed to drive the vision, fulfill the mission, and abide by the values of this organization.

• Own and oversee all nursing operations across both production and evaluation environments, ensuring consistent quality, safety, and efficiency. • Establish and maintain agentic clinical protocols, workflows, and quality standards that align with regulatory requirements and Hippocratic AI's patient safety commitments. • Monitor team performance, drive continuous improvement, and create a culture of clinical excellence and accountability. • Serve as a clinical counterpart to engineering, data science, and go-to-market. Translate nursing domain expertise into technical requirements, shape the AI training data strategy, and support enterprise sales cycles with clinical credibility. • Be a public face for the company, including representing the company at national nursing conferences, take on media and public speaking opportunities and publish on the future of AI and nursing operations, growing the company's reputation as the most trusted clinical partner in AI-enabled nursing. • In collaboration with the Chief Nursing Officer, serve as the nursing voice in customer meetings and executive engagements, representing clinical expertise with confidence and authority. • Partner with the sales, customer success, and clinical teams to understand client needs, address nursing-related questions, and build trust with health system partners. • Act as a subject matter expert on nursing practice, workflows, and scope of care across diverse clinical settings. • Help prospective and current clients understand how Hippocratic AI's technology integrates with existing nursing and clinical workflows. • Collaborate with product and engineering teams to translate nursing knowledge and operational insights into product requirements and feature priorities. • Contribute to the development and refinement of nursing-specific AI capabilities, ensuring clinical accuracy, appropriate scope, and real-world usability. • Collaborate with the Chief Nursing Officer on the mapping and design of the nurse co-pilot product, defining use cases, interaction patterns, and clinical guardrails in partnership with the product team. • Lead continuous discovery with CNOs, nurse managers, and bedside nurses. Build and maintain a deep understanding of care model economics, workforce dynamics, documentation burden, and scope-of-practice constraints that shape product-market fit. • Partner with client health systems to reimagine nursing operational models — staffing ratios, acuity-based assignments, shift handoff, and escalation protocols — powered by the company's AI platform. • Build and lead a nursing transformation practice, including playbooks, embedded implementation resources, and outcome measurement frameworks that enable health systems to sustain change post-deployment. Ensure internal nursing operations fit within this model and serve as an extension of transformational change. • Establish rigorous outcomes architecture by defining what success looks like, designing for measurability at build, and reporting on clinical and operational impact that validates the product narrative.