• Serve as the first point of contact for our customers and reach out when a GPS tracker triggers an alert — always communicate calmly, empathetically, and clearly. • Handle inquiries by phone, chat, or email and provide customer-focused, practical solutions. • Carefully document every interaction so all information is fully available for the next colleague.

Role Description VIATEQ Corporation is looking for a dedicated and motivated Customer Service Representative to provide top-tier service and support to our client in the insurance industry. In this role, you will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience. This is a remote role for candidates located in Florida, and you will need to have a strong and reliable internet connection to work from home. - Answer inbound and outbound calls in a timely and professional manner to resolve customer inquiries, complaints, and issues based on client instructions. - Identify customer concerns or problems and offer effective solutions to ensure customer satisfaction. - Provide accurate answers to customer questions and provide timely, effective solutions. - Resolve customer issues or concerns, ensuring a satisfactory resolution. - Maintain up-to-date records of calls including actions taken and follow-up requirements. - Ensure confidentiality and privacy during all phone interactions. - Adhere to quality assurance guidelines, ensuring all calls are handled in a timely, courteous, and effective manner. - Use various technical systems, including desktop computers, call center software, phones, and the internet, to track and resolve customer issues. - Collaborate with team members to resolve complex customer issues and ensure customer needs are met. - Maintain sufficient reliable private internet connection, not supplied by the use of cellular data, with the ability to hardwire via ethernet cable. Qualifications - Previous experience as a Customer Service Representative - High School Diploma or GED - Strong communication skills - Strong customer service skills - Strong problem-solving skills - Strong computer skills - Ability to multi-task - Ability to sit for extended periods of time - Ability to pass a background check - Strong internet connection due to the remote nature of this role Requirements - Customer Service Representative experience in Insurance (preferred) - License(s) in Insurance (preferred) - Fluently bilingual in Spanish (preferred) Compensation Range $14.00 - 21.00 per hour. This represents the typical compensation range for this position based on experience, location, and other factors. Benefits - Competitive compensation - Comprehensive healthcare - 401(k) - Paid time off - Flexible spending accounts - Professional development reimbursement - Other benefits for you and your family Equal Opportunity Statement VIATEQ provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination, harassment, and retaliation in accordance with applicable federal, state, and local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

• Respond to patient inquiries through inbound and outbound phone calls, emails, text messages, and web chats • Schedule patient appointments and manage changes or cancellations • Provide patients with clear pre-appointment and post-appointment instructions • Follow up with patients as needed to ensure they have the information they need • Support clinic operations with coordination and administrative tasks • Maintain accurate records of all patient interactions • Handle multiple communication channels at the same time while keeping a calm, professional tone throughout

• Respond to patient inquiries through inbound and outbound phone calls, emails, text messages, and web chats • Schedule patient appointments and manage changes or cancellations • Provide patients with clear pre-appointment and post-appointment instructions • Follow up with patients as needed to ensure they have the information they need • Support clinic operations with coordination and administrative tasks • Maintain accurate records of all patient interactions • Handle multiple communication channels at the same time while keeping a calm, professional tone throughout