Role Description - Turn inbound customer calls into completed rentals or sales while providing helpful service. - Handle inbound sales calls from start to finish, helping customers while completing the sale when possible. - Be the first point of contact with potential and current customers via phone, email, live chat and/or social media. - Take payments from customers. - Resolve customer concerns and seek resolution on inquiries. - Liaise with the field staff to resolve customer concerns. - Create a genuine and exciting experience for the customer by utilizing active listening and strong communication skills. Qualifications - Must be available to work assigned shifts based on business needs. - Available shifts include early morning (6:00 AM to 2:30 PM), mid shift (8:00 AM to 4:00 PM), and evening shift (1:30 PM to 10:00 PM). - Shift assignments are subject to change based on operational requirements. - Proven ability to ask for the sale and close in a fast‑paced, high‑volume inbound environment. - Strong objection‑handling skills; able to quickly identify needs and position the best‑fit unit and pricing. - Comfortable working toward daily and weekly sales targets (e.g., conversion rate, revenue per call, occupancy impact). - Strong computer skills with the ability to work within multiple programs and systems at the same time with a high proficiency in Microsoft Office Suite. - Strong communication skills with the ability to adapt communication style to meet customer needs. - A desire for continuous learning, growth, and career development. - Call Center/Storage industry experience will be considered an asset. - Bilingual English/Spanish is an asset. - A clear criminal background check will be required. Benefits - We live and breathe our core values. We make a difference and have a positive impact on people. - We act responsibly and hold ourselves, and each other, accountable. - We are a community with a shared ambition to unify our teams and customers. - With the support from your teammates and senior leadership, you will be empowered to do things differently, grow personally and professionally, and bring your whole self to work. - We provide a competitive compensation package comprised of a group benefits plan, RSP/401K matching program, and discretionary bonus program. - We are committed to a safety-first work environment. - We strive to ensure Mini Mall Storage Properties is a great place to work for everyone; where people feel safe, included, inspired, trusted, and supported. - We're committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results. - Should you require accommodation to participate fully in the recruitment process, please email careers@minimallstorage.com.

Role Description The Customer Service Associate role at Ocean State Job Lot (“OSJL” and “Company”) is responsible for handling retail store associate and customer service issues from inception to resolution. This role has electronic contact with departments across OSJL and works with a team, under the direction of the Customer Relations Manager, to provide exceptional customer service to all retail store associates and customers. - Accurately respond to and resolve retail store associate and customer inquiries and complaints on a timely basis in accordance with Company policy. - Handle customer service issues by telephone, in writing, and through messages and/or email inquiries from stores, escalating to the Customer Relations Manager as needed. - Maintain up-to-date understanding of Company policies and procedures. - Capture and report all customer contacts using a software application. - Effectively utilize virtual means to communicate efficiently and work independently under remote conditions, as applicable. Qualifications - High school degree or equivalent is required. - One or more years of customer service or call center experience is preferred. - Associate’s or Bachelor’s degree in a related field is preferred. - Prior retail customer service experience is preferred. - Proficient in Salesforce platform and Google (i.e., Sites, Slides, Drive, Docs, Sheets). Requirements - Works on a rotating schedule primarily in a climate controlled environment with minimal safety and health hazard potential. - Weeknight and weekend assignments may be required. - Works in an office environment remaining stationary at a desk, table, or computer workstation for extended periods of time. - Frequently uses near vision for reading and computer tasks. - May involve exposure to challenging customer interactions. - The role will be required to utilize a personal device to verify logins for different websites and programs. - Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Benefits - The salary range for this position is between $19.00 to $21.00/hour.

Role Description A Nayax Energy está expandindo sua capacidade de suporte ao cliente de Nível 1. O agente nesta função atua como parte da equipe e atende principalmente a base de clientes, como motoristas de veículos elétricos e proprietários de estações comerciais em todo o território dos Estados Unidos. - Atuar como primeiro nível de atendimento a clientes e parceiros das marcas Lynkwell e Nayax Energy, sendo responsável por endereçar e resolver suas demandas. - Diagnosticar rapidamente o tipo de problema apresentado, selecionando o playbook, runbook ou script apropriado para cada atendimento. - Distinguir com segurança problemas resolvíveis no T1 daqueles que exigem escalonamento. - Administração de tickets e chamados, garantindo a sequência na solução dos problemas trazidos pelos clientes. - Trabalhar ativamente de forma documentada, reportando pontos de melhorias e problemas recorrentes. - Participação de forma construtiva em revisões de calibragem e QA. Qualifications - Inglês fluente, com habilidade verbal e escrita. - Superior Completo, preferencialmente na área de tecnologia. - Vasta experiência com suporte e atendimento ao cliente. - Experiência com operações de pagamento e autoatendimento. - Experiência com portais administrativos, sistemas de tickets, terminais de pagamento e aplicativos móveis. - Forte atenção a detalhes e capacidade analítica. Requirements - Experiência anterior com produtos e serviços de recarga de veículos elétricos. Benefits - Possibilidade de crescimento acelerado. - Um ambiente transparente e multifuncional, com alta visibilidade. - Posição 100% remota com acesso opcional aos escritórios de Curitiba/PR ou São Paulo/SP. Company Description Fundada em 2005, a Nayax oferece uma plataforma end-to-end para pagamentos, capacitando empresas a aumentar receita, reduzir custos operacionais e proporcionar experiências de comércio sem atritos. Nossa mentalidade centrada no cliente e o compromisso com inovação interna nos posicionaram na vanguarda da revolução dos pagamentos cashless, atendendo os setores de varejo autônomo e varejo tradicional ao redor do mundo. - Suportamos mais de 80 métodos de pagamento em 60+ moedas. - Possuímos licença europeia de instituição de pagamentos. - Formamos parcerias estratégicas com instituições financeiras globais para oferecer soluções robustas e escaláveis. - Com mais de 1.200 colaboradores em 12 escritórios globais, a Nayax opera em 120+ países. - Nossa sede global em Israel é nosso maior site, com mais de 600 colaboradores em 20+ departamentos. - Acreditamos na criação de impacto de longo prazo por meio de ferramentas de fidelidade, soluções omnichannel e um ecossistema ágil de serviços de valor agregado. - Estamos sempre em busca de pessoas inovadoras e apaixonadas para se juntar a nós.

• Assist with Tier 1 support activities in ServiceNow and Zendesk • Learn AWS concepts relevant to troubleshooting • Ensure accurate documentation and routing of issues • Shadow Tier 1 support staff to learn workflows • Engage in documentation and knowledge base maintenance