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Percepta is a public outsourcing and customer relationship company that provides client contact services with the goal of developing customer loyalty. The customer-focused organiza
Talent Acquisition Content Marketing Creator
Location
United States
Posted
9 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Talent Acquisition Content Marketing Creator
Percepta
Role Description - Talent Acquisition Leadership - Lead full-cycle recruitment delivery across high-volume hiring programs and corporate hiring needs. - Develop and execute strategic recruiting plans aligned with workforce forecasts, business priorities, and service level expectations. - Partner with Operations leaders and HR Business Partners to understand workforce demand, talent gaps, and hiring priorities. - Oversee recruiter performance, productivity, and funnel health to ensure hiring performance metrics are met. - Ensure consistent execution of recruiting processes, assessments, and compliance standards. - Support workforce ramp planning, surge hiring, and critical staffing initiatives. - Candidate Engagement & Experience - Design, implement, and manage candidate engagement strategies that improve application conversion, attendance, and offer acceptance rates. - Oversee multi-channel candidate communications including email, SMS, phone outreach, social engagement, and CRM workflows. - Lead virtual and onsite hiring events, open houses, and recruitment marketing initiatives. - Continuously evaluate and enhance the end-to-end candidate journey to reduce drop-off and improve satisfaction. - Monitor candidate satisfaction metrics and drive improvements based on insights and feedback. - Recruitment Marketing & Employer Branding - Partner with Marketing and HR teams to strengthen employer branding initiatives across digital and local markets. - Develop targeted recruitment campaigns leveraging job boards, social media, referral programs, and community partnerships. - Support local market engagement strategies to attract talent in competitive labor markets. - Enhance the company’s brand visibility through hiring events, strategic partnerships, and community outreach activities. - Operational Excellence & Analytics - Analyze recruiting funnel metrics, conversion ratios, and sourcing effectiveness to identify optimization opportunities. - Maintain reporting related to: - Time-to-fill - Interview show rates - Offer acceptance - Candidate pipeline health - Source effectiveness - Hiring event outcomes - Leverage ATS and CRM technologies to automate and optimize candidate engagement workflows. - Ensure all recruiting operations align with company policies, employment laws, and compliance requirements. - Leadership & Collaboration - Coach and develop recruiters and recruiting coordinators to elevate performance and candidate experience delivery. - Foster strong cross-functional partnerships with: - Operations - HR - Workforce Management - Learning & Development - Marketing - Serve as a strategic advisor on talent market trends and hiring challenges. Qualifications - Bachelor’s degree in Human Resources, Business, or related field; equivalent experience considered. Requirements - 6+ years of progressive experience in talent acquisition, talent engagement, or high-volume recruiting leadership. - Experience in BPO, contact center, retail, hospitality, or similarly fast-paced operational environments preferred. Skills - Proven ability to lead in a fast-paced, metrics-driven environment supporting high-volume hiring operations. - Strong communication, relationship-building, and stakeholder management skills. - Demonstrated ability to engage and influence candidates across multiple channels. - Excellent organizational and time-management capabilities. - Proficiency with ATS, CRM, and scheduling tools. - Ability to support both virtual and onsite recruiting events as needed. - Flexibility to adjust work schedule based on hiring demand. Company Description Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. - Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow. - Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction. - Leave it better – We take ownership and leave every process, person, and place better than we found it. - Win together – We succeed as one—celebrating, supporting, and showing up for each other. - Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
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