Role Description This role is primarily responsible for processing financial transactions for the claim team such as: - Initiating stop and void transactions - Processing lump sum payments due to underpayments - Resolving EFT failures - Assisting with research in escheatment of uncashed checks - Tracking and recovery of overpayments Strong Excel skills, the ability to problem solve, and think critically are important for success in this role. A large majority of this role is spent utilizing the phone to complete necessary job expectations. What you will do - Process stop payment and void transactions within the claims system and the banking platform through referrals from both the Short Term Disability and Long Term Disability claim teams. - Handle calculation and processing of overpayments or underpayments. - Prepare communication related to overpayments or underpayments and document the claim system appropriately. - Assist in recovery of overpayment amounts and referrals to overpayment vendors. - Work closely with internal partners that may be impacted such as tax, reporting, claims, etc. - Monitor daily folders for Electronic Funding Transaction (EFT) changes and failures. - Communicate issues via the claims system and refer updates of incorrect EFT information to the claim teams. - Assist in research of outstanding checks that reach a dormant period of six months. - Determine if the payment is still due the payee and follow the defined process of voiding a payment or sending correspondence notification of the dormant check. Qualifications - Associate Degree or equivalent work experience preferred. - 1-2 years of disability claim or financial training/experience preferred. - Strength with MS Office, specifically MS Excel. - Familiarity with disability claim management concepts is helpful but not required. - Strong organizational and customer service skills. - The ability to work in a team environment while adapting and supporting change. - Attention to detail, ability to multi-task, prioritize, and recognize issues. - Ability to work with defined deadlines and practices. - High school diploma required. Benefits - Flexible full-time or hybrid telecommuting arrangements - 401(k) plan with immediate vesting and company matching up to 6% - Paid time away including vacation and sick time, flex days, and ten paid holidays - Company matching for community giving Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. Identity Verification Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently.

• Investigates and adjudicates claims within designated authority, ensuring compliance with appropriate statutory laws. • Verifies coverage, establishes and maintains reserves, secures recorded statements, drafts and processes correspondence, reports and records. • Obtains additional information as required to determine liability. • Documents claim files and facilitates processing of claims in collaboration with other departments. • Assigns outside experts when necessary to assist in investigation and in support of potential recovery. • Establishes contact with all parties involved in the claim in accordance with ERIE’s expectations. • Evaluates and negotiates claims, recognizes subrogation opportunities, and initiates action. • Sets up and/or issues payment using ERIE’s approved payment methods for settlement; or declines payment within designated authority. • Responds to inquiries from Policyholders, Agents, insurance carriers, claimants, assigned experts and others. • Learns and maintains knowledge of liability laws for each state. • Learns and maintains knowledge of motor vehicle codes. • Learns and maintains knowledge of no fault/medical management/FPB laws for each state, including recognition of bodily injury claims. • With supervisor guidance, responds to intercompany arbitration applications. • Files contentions and supporting documents on behalf of the insured/driver. • Conducts research, attends industry-related training programs and other training sessions to stay current on policy changes, interpretation, or new legislation. • Provides support for property claims during periods of heavy volume.

• Manage rejected claims follow-up and resolution • Track claim submissions and monitor for denials or rejections • Investigate claim issues and coordinate corrective actions • Communicate directly with insurance companies regarding billing and reimbursement concerns • Handle insurance credentialing fixes and provider enrollment issues • Ensure provider credentialing remains updated and active within insurance systems and Tebra Care • Process insurance verification and eligibility checks • Support copay collection and insurance coordination workflows • Manage prior authorization workflows • Transfer patient information from Zocdoc into Tebra EMR • Assist with schedule management and calendar optimization • Maintain organized follow-up systems and documentation tracking • Collaborate closely with internal staff to support operational efficiency

Professional Liability Claims Examiner Location: Philadelphia, PA Job Description: Temporary Remote  contract interim position handling commercial  professional liability E&S related claims for an A rated insurance company. Must have a minimum of 5 years experience directly handling and settling commercial professional liability claims in an insurance carrier environment. Litigation experience is required. Strong knowledge  of coverages and exclusions. Must have a current Adjuster license or licenses.  This position is fully remote with all equipment provided.  Weekly pay. Apply today to Western International Staff, your insurance staffing specialists since 1996.  Dayne Hayes Western International Staff, Inc. President Please contact me with any questions: Email:  dhayes@westerninternational.com Phone:  (w) 480-777-0008 Ext 1 &nb