ZILLION TECHNOLOGIES, INC

Role Description The Tier 3 – Senior TOC Analyst serves as the highest-level technical escalation point within the Technology Operations Center. The role focuses on advanced troubleshooting, serves as primary incident manager during declared events, and optimizes monitoring capabilities, with specific emphasis on SolarWinds for proactive detection and resolution. - Serve as the Tier 3 escalation resource for complex issues detected through monitoring platforms such as SolarWinds, ThousandEyes, etc. - Lead technical triage during major incidents using monitoring tool metrics, NetPath, Splunk logs, system telemetry, and performance analytics. - Tune monitoring alert thresholds, dashboards, service maps, and suppression logic. - Identify gaps in monitoring and collaborate with engineering teams to on-board new systems into the monitoring platforms. - Develop and maintain platform-specific runbooks, diagnostic guides, and topology documentation. - Coordination with Infrastructure, Cloud, Network, and App teams. - Coordination with Business Units for new application alerting implementation/discovery. - Provide guidance and mentorship to Tier 1 and Tier 2 analysts. - Support DR exercises and validate monitoring readiness using SolarWinds insights. Qualifications - 5–7+ years of IT operations or TOC/NOC experience. - Strong hands-on SolarWinds experience (NPM, NTA, SAM, or related modules). - Deep technical knowledge across servers, networks, cloud, virtualization. - Excellent communication, troubleshooting, and incident leadership skills. - Preferred: Banking experience. - Certifications: ITIL v4, CCNA, Network+, SolarWinds SCP. - Scripting/automation experience. - Familiarity with SIEM and security event correlation. Knowledge & Skills - Expert troubleshooting ability, calm under pressure, strong documentation skills, collaborative communication. - Ability to communicate and interact successfully with a diverse community and to develop and maintain positive professional relationships with the team and our customers. - Broad technical foundation, including an in-depth knowledge of monitoring tools such as SolarWinds and ThousandEyes, bank applications. - Strong documentation skills and attention to detail. - Creative thinking and problem solving. - Ability to handle multiple tasks and meet deadlines. Compensation - USD 65 - USD 70 - hourly

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Job Title: Commercial Loan Servicing / CLS / ACBS Specialist Remote position - no travel required - Oversee commercial loan servicing applications. - Manage application changes, upgrades, integrations, and conversions. - Maintain deep expertise in assigned applications. - Lead and develop a high‑performing team (BSAs, System Analysts, etc.). - Plan and monitor technical resources and project delivery. - Ensure timely delivery of enhancements and projects. - Partner with Operations and business lines on process optimization. - Manage BAU production support and vendor relationships. - Define, track, and improve SLAs and KPIs using data analysis. - Act as a subject matter expert for process improvements. - Communicate system/process changes clearly to stakeholders. - Prepare reports and recommendations for continuous improvement. Qualifications - Strong background with core banking applications. - 8+ years leading banking application teams. - Bachelor’s degree in a business‑related field (required). - Master’s degree preferred. - Lean Six Sigma Greenbelt or equivalent experience with data/statistical analysis. - A deep subject‑matter expert in Commercial Loan Servicing, with strong hands-on experience supporting and maintaining commercial loan servicing platforms—especially the CLS/ACBS platform. - Hands-on support experience with major commercial loan servicing systems, including: - AFS (Automated Financial Systems) - CLS / ACBS - Aspire - Stucky - DataScan Requirements - Strong customer service orientation. - Excellent communication and listening skills. - Ability to manage complex, critical programs. - Proven ability to lead, motivate, and develop teams. - Strong meeting facilitation and time management skills. - Exceptional attention to detail. - Skilled in data interpretation and summarizing large datasets. - Understanding of bank systems/applications. - Strong negotiation and vendor management capabilities. - No formal managerial background required. Company Description Zillion Technologies Inc. - (ZTI) is a global business consulting and technology solutions provider. Zillion delivers innovative business solutions that give clients a competitive edge.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Application and Data Services Manager is accountable for supporting and implementing strategic Banking Applications. The role oversees the core banking systems, consumer and commercial on-line banking systems, digital systems, wire systems, and treasury services systems. This position will focus on functional areas of oversight including key strategic vendors, Business System Analyst, System Analyst, and conversions/integrations. The Manager is accountable for strategically partnering with Bank Operations managers and lines of business to drive operational efficiencies through automation tools. - Manage all core banking systems to include consumer and commercial on-line banking systems, digital systems, wire systems, and treasury systems. - Manage change configurations, upgrades, integrations, and conversions for all assigned applications. - Develop and maintain a high level of expertise related to assigned applications. - Plan, schedule, assign, and monitor technical resources responsible for development and maintenance of assigned applications. - Deliver projects and enhancements on schedule and to specifications. - Collaborate on strategic planning, project management, business analysts, and quality assurance to build effective project teams and application roadmaps. - Lead and develop a high performing team. - Build an effective team environment where associates are cross-trained or can help with all applications (training). - Manage day-to-day, weekly, and monthly production support activities (BAU), working with key vendors and line of business support teams. - Define, monitor, analyze, and improve application SLAs, coordinating tasks and ensuring everyone is working towards a common goal. - Develop the strategy for growing the use and analysis of data to continuously improve Service Level Agreements and Key Performance Indicators for Bank Operations. - Act as a subject matter expert to effectively partner with project customers to achieve desired outcomes by identifying, developing, standardizing, and improving processes. - Communicate process changes, enhancements, and modifications—verbally or through written documentation—to management, peers, staff, and other employees so that issues and solutions are understood. - Prepare and deliver reports, recommendations, or alternatives for improving processes in operating systems for the department. Qualifications - Experience with core banking applications. - Eight or more years of experience managing banking application teams. - Undergraduate degree in a business-related discipline required. - Graduate degree in a business-related discipline preferred. - Lean Six Sigma Greenbelt certification or demonstrated knowledge of statistics and data analysis required. Requirements - Excels in customer service and shows a desire to exceed customer expectations. - Effective listening skills, being able to identify problems and areas of opportunity. - Manages programs of critical importance. - Ability to develop and motivate a team to drive results. - Excellent communication skills, showing an ability to work with all levels of the organization. - Ability to organize and facilitate meetings. - Advanced time management skills, with the ability to handle multiple projects/tasks simultaneously. - High level of attention to detail. - Develops complex solutions to business problems or customer engagements through in-depth analysis, coordination, and negotiation with key decision makers. - Demonstrates an understanding of data and can interpret and summarize vast data sets. - Obtains a working knowledge of the systems and applications used by the Bank. - Exhibits negotiation and Vendor Management skills.