Title: RN - Call Center Location: IA-Cedar Rapids remote Job Description - Area of Interest: Nursing - FTE/Hours per pay period: .8 - Department: Call Center - Shift: 10:30pm-7:00am, every other weekend, holiday rotation - Job ID: 181956 Overview RN Call Center 10:30PM-7:00AM, every other weekend, holiday rotation Full Time Benefits **REMOTE - Candidate must reside in a compact license state** Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:     - Expect paid time off, parental leave, 401K matching and an employee recognition program. - Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. - Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities The UnityPoint IntelliCenter nurse is an RN who provides care over the telephone by thoroughly assessing symptoms to identify acuity to disposition caller or patient appropriately utilizing best-practice updated protocols. Protocols are embedded within the eMR to support guidance in appropriate care delivery. Nursing services are provided telephonically and, in some cases, virtually. May include triage, care management, referral management and telehealth support. Must have proficient keyboarding/typing skills and have a technical aptitude to learn new computer software systems quickly. Ability to handle a “call center” environment: work quickly and multi-task, utilizing clinical critical skill thinking while navigating computer software to meet the required turnaround time to support key performance indicators which support patient care delivery and operational costs. We are a 24/7 operation with the bulk of our services provided in the evenings and weekends. Primary Function and Relationship to the Total Organization: My UnityPoint Nurse Call Center offers a free health information service for the public, sponsored by UnityPoint Health and staffed by registered nurses 24-hours a day, 7 days a week. The nurses at My UnityPoint Nurse provide medical assessment and triage, up-to-date health information and physician and clinic referral service. My UnityPoint Nurse Call Center is a centralized function of UnityPoint Health providing clinical support to UnityPoint Health and affiliates. Operations - Performs symptom assessment triage utilizing protocols to guide best practice care delivery and disposition. - Documents call criteria in eMR within a timely manner. - Promotes and educates appropriate callers regarding second level triage and virtual care visits with NP and MDs when appropriate. - Serves as a resource to customers seeking physician referral and community-based resource information. - Provides health information to customers via UnityPoint Health’s approved resources - Maintains strict confidentiality of all employee and customer information - Adhere to all UnityPoint Clinic personnel Policies and Procedures and safety guidelines. - Supports change transformation initiatives - Identifies with shift change requirements as call volume dictates in order to support staffing needs appropriately - Perform other duties as assigned. - Support team efforts in patient care delivery objectives. - Provides assistance with other reasonable related duties as assigned by supervisor or manager. - Ability to handle confidential and sensitive information. - Ability to communicate effectively on the telephone. - Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds. - Ability to handle a “call Center” environment: work quickly and multi-task. - Ability to demonstrate good customer service. - Exhibits discretion and sound judgment in all aspects of the job. Qualifications Qualifications/Experience: - Requires active and unrestricted license to practice nursing in the states of Iowa and Illinois. - Requires a minimum of 1-2 years of clinical nursing experience providing direct patient care or equivalent work experience - 2-3 years preferred - Strong time management and organizational skills - Possesses excellent written and verbal communications. - Proficiency in use of computer applications such as Microsoft Office and electronic health systems. - Requires knowledge of federal healthcare laws and regulations. - Requires highly developed communication skills to effectively work with all levels of management throughout the UnityPoint Health, its subsidiaries and affiliates. - Excellent academic credentials with a track record of professional accomplishments, which demonstrate superior performance, leadership and vision. - Ability to work as a team member, creating and maintaining effective working relationships. - Ability to understand and apply guidelines, policies and procedures. Education: - Graduate from an accredited nursing program. Bachelors of Science (BSN) preferred - Compliance with Mandatory Child/Adult Abuse Reporting

Title: Call Agent Location: Fully Remote, US, USA Full-time Clearance Requirement: Other Job Description: Company Description Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide. This position is contingent upon contract award The Call Agent position will during periods of FEMA surge disaster activity, need to respond to incoming calls and perform data entry for individuals and businesses in direct support of disaster activity. Call Agents will be taking calls, in a ready state to take calls, after call work, 30-minute pre-shift, or directly involved in coaching or training. Call Agents perform the call center supported registration process, provide applicable referrals, and address follow-up questions from survivors. This is an Independent Contractor position. The Call Agent will be scheduled to work 8 hours a day for 40 hours a week. This will be shift work up to 0100 in the morning and include weekends and holidays. ESSENTIAL JOB TASKS - Must be a US Citizen or Legal Permanent Resident (a/k/a “green card holder”) - Must be a resident of the US or one of its territories - Successfully pass the DHS Employment Eligibility Verification (E-Verify) program. - Pass a USG Background Check - Handle all calls with tact and diplomacy, demonstrate good listening skills, and empathy, while accurately recording information in the Government's computerized database. - Fluent in both English and Spanish - Complete SOSi provided Day Zero Training - Complete Customer Registration Intake Training (two consecutive 8-hour sessions) - When Scheduled complete Customer Helpline Training (four consecutive 8-hour sessions) - Work hours as scheduled and realize this may include weekends and holidays TRAINING - SOSi will provide Day Zero Training to complete the six required training certificates - Security Awareness Training (SAT) - Unauthorized Disclosure of Classified or Unclassified Information (UIC) - Operational Security Awareness Brief (OPSEC) - Insider Threat Training (ITT) - Privacy at DHS (PDHS) - Rules of Behavior (ROB) FEMA will provide the necessary training for: - Registration Intake Training (two consecutive 8-hour training sessions) - Helpline Training (four consecutive 8-hour training sessions) Qualifications MINIMUM REQUIREMENTS - 1-2 years of related job experience - Fluent in English and Spanish - Must be a US Citizen - Must have lived in the US for 3 out the past 5 years - Basic data entry skills - Ability to pass an USG background investigation - Strong written and verbal communication skills - Must be able to work independently or within a team Additional Information WORK ENVIRONMENT - Work is at home - Requires periods of non-traditional hours including consecutive nights or weekends when necessary - Shift work is required as this is 7 days a week 365 days a year. This includes Holidays and weekends WORKING CONDITIONS - Ability to work from home - Strong internet connection - Quit workspace free from interruptions and background noise

Title: Call Agent - Fully Remote, US, United StatesEmployees can work remotely - Full-time - Clearance Requirement: Other Full-time Company Description Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide. Job Description *** This position is contingent upon contract award *** The Call Agent position will during periods of FEMA surge disaster activity, need to respond to incoming calls and perform data entry for individuals and businesses in direct support of disaster activity. Call Agents will be taking calls, in a ready state to take calls, after call work, 30-minute pre-shift, or directly involved in coaching or training. Call Agents perform the call center supported registration process, provide applicable referrals, and address follow-up questions from survivors. This is an Independent Contractor position. The Call Agent will be scheduled to work 8 hours a day for 40 hours a week. This will be shift work up to 0100 in the morning and include weekends and holidays. ESSENTIAL JOB TASKS - Must be a US Citizen or Legal Permanent Resident (a/k/a “green card holder”) - Must be a resident of the US or one of its territories - Successfully pass the DHS Employment Eligibility Verification (E-Verify) program. - Pass a USG Background Check - Handle all calls with tact and diplomacy, demonstrate good listening skills, and empathy, while accurately recording information in the Government's computerized database. - Fluent in both English and Spanish - Complete SOSi provided Day Zero Training - Complete Customer Registration Intake Training (two consecutive 8-hour sessions) - When Scheduled complete Customer Helpline Training (four consecutive 8-hour sessions) - Work hours as scheduled and realize this may include weekends and holidays TRAINING - SOSi will provide Day Zero Training to complete the six required training certificates - Security Awareness Training (SAT) - Unauthorized Disclosure of Classified or Unclassified Information (UIC) - Operational Security Awareness Brief (OPSEC) - Insider Threat Training (ITT) - Privacy at DHS (PDHS) - Rules of Behavior (ROB) FEMA will provide the necessary training for: - Registration Intake Training (two consecutive 8-hour training sessions) - Helpline Training (four consecutive 8-hour training sessions) Qualifications MINIMUM REQUIREMENTS - 1-2 years of related job experience - Fluent in English and Spanish - Must be a US Citizen - Must have lived in the US for 3 out the past 5 years - Basic data entry skills - Ability to pass an USG background investigation - Strong written and verbal communication skills - Must be able to work independently or within a team Additional Information WORK ENVIRONMENT - Work is at home - Requires periods of non-traditional hours including consecutive nights or weekends when necessary - Shift work is required as this is 7 days a week 365 days a year. This includes Holidays and weekends WORKING CONDITIONS - Ability to work from home - Strong internet connection - Quit workspace free from interruptions and background noise Working at SOSi All interested individuals will receive consideration and will not be discriminated against for any reason. protected veterans, and individuals with disabilities.

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