• Own the strategy and execution of multi-channel campaigns (email, in-app, webinars, events) that drive handraisers and influence expansion pipeline. • Partner with RevOps to identify high-propensity segments and define targeted campaign motions. • Build and scale our advocacy engine, including G2 reviews, customer references, stories, and testimonials. • Partner with Product Marketing to translate customer outcomes into compelling proof points. • Equip CAMs with ready-to-use campaign kits, messaging, and customer proof to drive account growth. • Define success metrics across campaigns and advocacy (pipeline influenced, handraisers, review velocity, reference utilization).

• Lead the implementation and ongoing management of BBYO’s Alumni Mentorship Program, including participant recruitment, onboarding, communications, stewardship, program operations, speaker coordination, evaluation, and participant experience. • Cultivate and steward relationships with alumni mentors, speakers, and volunteers to strengthen engagement and support long-term participation. • Execute alumni engagement strategies within local communities in partnership with BBYO’s community-based staff teams, serving as the connector between alumni and staff. • Support efforts to connect alumni to local teen experiences through mentorship, speaking opportunities, volunteer leadership, and community partnerships. • Help develop systems and processes that make it easier for local teams to identify and engage alumni in meaningful ways. • Partner cross-functionally to lead the coordination and stewardship of alumni engagement opportunities connected to BBYO immersive experiences, including International Convention, summer programs, and leadership retreats. • Track engagement metrics and maintain organized systems for participant data, communications, and alumni involvement. • Execute segmented alumni communications strategies across email, newsletter, social, and digital platforms to drive engagement and increase participation across key audience groups. • Support the growth and visibility of the BBYO Alumni Association brand by developing compelling storytelling and outreach strategies that strengthen alumni awareness, affinity, and connection to BBYO’s mission and community.

• Engage Members telephonically or face to face at Florida Blue Retail Centers, hospitals, etc. with a focus on health coaching and member education. • Facilitate access to care and resources to meet the member’s health care needs. Provide education and tools to promote self-management. • Plan, implement, coordinate and monitor Case Management activities that may include acute and non-acute services, outpatient services and or community resources. • Facilitate care for high risk members across the continuum of the health care experience, including care transitions, coordination of community and social service and coordinating with other value-based organizations, providers as needed. • Close gaps in care • Conduct Medication Reconciliation • Collaborate with Member, Member’s Physicians, Plan Medical Directors, Managers, Local, Regional and Specialty team members as well as other functional areas to assist the member to meet their health care goals. • Promote healthy lifestyles, assist in strengthening the patient-physician relationship, encourage behavior and lifestyle changes to realize a better quality of life, for individuals with identified chronic conditions, costly and/or catastrophic illnesses. • Assist Members and their physicians to navigate through the health continuum, educate regarding benefits, identify candidates for Care Programs and provide information pertaining to the network and network access. • Facilitate and document interdisciplinary care team meetings for at risk members as appropriate.

• Architect, maintain, and facilitate training curricula for all hotel departments • Partner in leading the people-side of hotel openings, rebrands, and operational changes • Develop transition playbooks and serve as the on-site training lead during operational changes • Partner with GMs and department heads to identify skill gaps and evaluate training effectiveness • Certify and develop property-level trainers at each hotel with facilitation skills and coaching techniques