• Oversee and manage the claims process to ensure timely and accurate resolution of customer issues • Manage and maintain the ticket pipeline in HubSpot for order-related concerns, claims, and follow-ups • Serve as the primary point of contact for all claim-related client communications, including phone and email support • Handle escalated or complex claims and provide effective resolution strategies • Lead project management efforts for claims resolution, including task delegation and coordination with internal team members, vendor partners, shipping providers, and repair services • Monitor claims workflows to ensure deadlines and service expectations are consistently met • Measure and analyze claim-related KPIs, including response times, resolution timelines, customer satisfaction, and operational efficiency • Collaborate cross-functionally to improve claims handling procedures and customer service processes • Analyze claims data to identify trends, recurring issues, and opportunities for process improvement • Ensure compliance with company policies, procedures, and industry regulations • Provide guidance, coaching, and support to customer service representatives as needed

Role Description Dit is een 100% thuiswerk inbound project voor werken vanuit Turkije. Ben jij communicatief sterk, klantgericht én commercieel ingesteld? Wil jij flexibel werken mét een goed salaris en aantrekkelijke bonussen? Word Klantenservice Medewerker bij Conduent en help VodafoneZiggo-klanten vanuit huis. Wat ga je doen? - Je beantwoordt inkomende telefoontjes van klanten met vragen over abonnementen en aanbiedingen. - Geen koude acquisitie, maar écht advies geven en helpen. - Zo maak jij het verschil! Qualifications - Uitstekende beheersing van de Nederlandse taal. - Klantgerichte en commerciële instelling. - Minimaal 24 uur per week beschikbaar. - Motivatie om te leren en te groeien, ervaring niet verplicht. Requirements - Na een betaalde online training van 2-4 weken start je volledig voorbereid en uitgerust vanuit je eigen thuiswerkplek. - Wat je ziet is wat je krijgt – geen verrassingen, alleen heldere afspraken en een fijne werksfeer. Benefits - Loyaliteitsbonus tot €1000,- boven op je vaste salaris. - Hoge maandelijkse bonussen, hoe beter je presteert, hoe meer je verdient. - Flexibele werktijden vanaf 24 uur per week, geen zondagen. - 100% thuiswerken, wij zorgen voor de juiste apparatuur. - Contract voor onbepaalde tijd – duidelijkheid en zekerheid vanaf dag één. - Maandelijkse vergoedingen voor ouders en zorgverleners. - Professionele online training, ook zonder ervaring. - Groei- en ontwikkelingsmogelijkheden, met trainingen tot green belt niveau. - Werken bij een betrouwbare en internationaal erkende werkgever (Most Loved Workplace®).

Role Description Acentra Health is looking for a Service Support Facilitator to join our growing team. The purpose of this position is to facilitate the delivery of service support and administrative functions necessary for effective operation and delivery of services. The Service Support Facilitator is vital to the program's success by conducting initial and annual assessments which are used in determining medical eligibility. This position is remote, but candidates must reside within the State of West Virginia. - Coordinate and support the delivery of services in accordance with organizational policies and procedures. - Assist in managing service delivery processes. - Monitor performance indicators and make adjustments as needed. - Schedule, conduct and appropriately document member assessments within prescribed timelines. - Enter assessment data into the web system. - Participate in inter-rater activities to ensure consistency in the administration of the assessment instruments and adherence to assessment protocols. - Support in overseeing department procedures and participating in quality assurance/improvement initiatives. - Conduct educational sessions for family members and agencies, covering policies related to assessments and budgetary matters. - Complete satisfaction survey with a focus on achieving positive results from respondent feedback. - Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules. Qualifications - Bachelor’s degree in social work or a related field. - Active and unrestricted licensure for the state of West Virginia as a LSW or higher (LGSW, LCSW). - 2+ years of experience with assessments of children and families. Requirements - Experience in a healthcare setting. - Medicaid/Public Sector service experience. - Proficient understanding of person-centered planning principles. - Familiarity with various computer applications and adept at navigating multiple screens. - Demonstrated ability to uphold confidentiality standards and ensure HIPAA compliance when evaluating pertinent issues. - Strong organizational skills. - Exhibits a sense of urgency to meet deadlines effectively. Benefits - Comprehensive health plans. - Paid time off. - Retirement savings. - Corporate wellness. - Educational assistance. - Corporate discounts. - And more.

• Support Ballard Designs, Frontgate, Grandin Road, and Garnet Hill brands and help answer inbound customer calls • Assist customers by problem-solving and de-escalating unique situations • Promote products and improve sales while maintaining a high-paced call volume • Handle high volume of inbound customer inquiries • Offer additional products on each customer interaction • Assist customers with questions while personalizing the experience for each caller • Confirm refunds, take payments, place orders, and analyze account data • Report to an assigned Customer Service Supervisor