• As a Test Architect (Manager) in Kainos, you’ll be responsible for ensuring we deliver high quality solutions which delight our customers and impact the lives of users worldwide. • As an experienced test practitioner, you’ll lead our clients and the wider market on better testing and quality, whilst working with client stakeholders to agree a strategy for testing that addresses the needs of fast-changing digital services. • You’ll do this whilst advising Kainos about new tools and approaches, working with your peers to develop policy and standards, share knowledge and mentor those around you, with room to learn, develop and grow. • You’ll manage, coach and develop a small number of staff, with a focus on managing employee performance and assisting in their career development. • As a technical leader in the team, you will also interact with customers, share knowledge and mentor those around you. • You’ll also provide direction and leadership for your team as you solve challenging problems together.

Role Description We are looking for a talented and self-driven Freelance SCM Technical Consultant / DITA Architect to collaborate with our team on exciting structured documentation mandates for our clients across North America. If you are an independent professional who thrives on meaningful challenges and values working within a high-caliber environment, we'd love to hear from you. - Technical design — Define functional and technical architectures, facilitate workshops, develop technical frameworks, and produce comprehensive reports - Documentation — Write clear and detailed general and user stories - Pre-sales activities — Contribute to pricing, solution proposals, demos, blogs, and webinars - Customer support & training — Provide hands-on support and knowledge transfer to clients - Development oversight — Monitor project progress by sharing technical expertise, supervising teams, and managing configurations Qualifications - 5-7 years of experience in the field of XML and preferably in structured documentation - Bachelor’s degree in a relevant area - Detail oriented with strong verbal and writing skills - Experience in XML technologies, such as Xpath, XSLT, XSD, Xquery, XProc - Strong knowledge of DITA - Familiarity with XML authoring tools and CCMS technologies (especially DITA compatible), as well as publishing technologies and portals - Experience with Fluid Topics is a plus Benefits - 🖼️ You will work on state-of-the-art projects. - 🌎 Fully remote — Work from anywhere, on your terms - 📅 Flexible schedule — We focus on results, not clock-watching - 💰 Competitive rates — We recognize expertise and compensate accordingly - 🤝 Collaborative environment — Work alongside a team of seasoned professionals who genuinely value your expertise - 💼 Stimulating mandates — Tackle meaningful, high-impact projects for clients across North America - 🔄 Potential for long-term collaboration — Strong partnerships often grow into ongoing opportunities

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements. What you get to do in this role: The Customer Outcomes Principal Platform Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Principal Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success. - You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring and implementation of solutions. - Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions. - Provide a variety of knowledge across multiple workflows. - Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision. - Translate goals to outcomes into a customer roadmap. - Translate business information and technical requirements into an architectural blueprint to achieve complex goals. - Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications. - Manage technical governance, and an delivery operating model and governance. - Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices. - Support the sales effort by scoping and estimating the engagement and change orders. - Be an active contributor of leading practices and expertise related to the ServiceNow platform. - Maintain skills / certifications on for . - Support the professional development of others through means of mentoring. Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 12+ years progressive experience as part of a professional services organization; or equivalent education/experience - Management consulting experience - Ability to travel up to 80% - Creativity with comfort running programs independently within a "startup paced" environment - Success driving complex issues through analysis and resolution - Ability to relay complex information to diverse set of audiences, both technical and non-technical - ServiceNow certifications in aligned workflow - Large program experience leading architecture and design - Enterprise architecture experience - Cloud application technology experience Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. .

• Lead workshops to deconstruct legacy procurement workflows and identify where **Coupa Agents** (native or custom) can drive the highest ROI. • Help clients determine the "where" and "how" of agent deployment, deciding which processes should be fully autonomous vs. human-in-the-loop. • Define the future-state metrics (KPIs) that the AI transformation must achieve, ensuring they align with board-level goals. • Evaluate the customer’s **AI Readiness** across three lenses: **Culture** (willingness to trust agents), **Data** (is the intelligence layer fueled correctly?), and **Process** (is the workflow "agent-ready"?). • Identify internal policy or workforce hurdles early and partner with leadership to dismantle them. • Advise on workforce shifts, including the creation of **AI Centers of Excellence (COE)** and the retraining of staff to manage an "AI Workforce." • Guide customers on updating internal governance to allow for autonomous agent actions (e.g., automated contract redlining or tail-spend negotiation). • Act as the "Tone Setter" for the technical team. You define the *Vision*; the **Agentic Architect** defines the *Build*. • Bridge the gap between the customer’s long-term transformation goals and the Coupa Product Roadmap to ensure the client is always ahead of the curve