• Identify, isolate, document, and fix any localization / linguistic issues • Verify fixes by using test tools or databases • Follow and complete Test Cases / Checklists to perform targeted testing • Write bug descriptions based on company standards and client specifications • Apply knowledge of user preferences in Target Market to influence the client’s product • Proactively look for gaps in test coverage • Collaborate with partner teams in testing the product • Offer constructive feedback on gameplay, fun factor, and game balance

Junior Software Tester Job Description: Junior Software Tester Location: Merrifield, VA-4 days on-site, 1 day remote Clearance: Ability to obtain Public Trust Launch Your Tech Career Supporting One of the Nation's Largest Retail Systems At MBA Consulting Services, Inc., we build and support mission-critical technology solutions that keep the country moving. We're looking for a sharp, curious, and driven Junior Software Tester to join our team supporting the United States Postal Service Retail Technology Programs. If you love solving problems, digging into details, breaking software before users do, and working with a collaborative tech team - this is your opportunity to grow your career in software quality assurance and testing. You'll work alongside developers, engineers, and stakeholders to ensure applications are reliable, user-friendly, and production-ready from day one. What You'll Do Test. Troubleshoot. Improve. - Review system requirements, specifications, and design documents to understand application functionality - Build detailed test scenarios, test scripts, and test cases covering standard workflows and edge cases - Execute manual testing to validate functionality, usability, and performance - Identify, document, and track software defects with clear reproduction steps and impact analysis - Analyze debug logs and assist with troubleshooting application issues - Re-test resolved defects to verify successful fixes and prevent regression issues - Collaborate with developers and project teams to improve overall software quality - Investigate production issues and help minimize impact to end users - Support Agile development and SDLC processes across multiple projects simultaneously - Provide feedback on UI and design documentation to improve quality and user experience What You Bring Required Qualifications - Bachelor's degree in a related field - 2+ years of software testing or related IT experience - Experience creating test plans, test strategies, and test cases - Understanding of Software Development Life Cycle (SDLC) methodologies - Familiarity with manual and automated testing tools - Experience with bug tracking and defect management systems - Strong analytical, troubleshooting, and documentation skills - Excellent written and verbal communication skills - Ability to work independently while collaborating across teams - Ability to obtain and maintain a Public Trust clearance Bonus Points If You Have - Experience with Agile development environments - Familiarity with Section 508 accessibility standards and compliant UI testing - Technical writing or requirements documentation experience Why Join MBA CSi? At MBA Consulting Services, Inc., you'll join a mission-driven team delivering innovative IT and engineering solutions across the federal sector. With more than 20 years of experience, 350+ employees worldwide, and projects supporting critical government operations, we invest in people who want to grow, contribute, and make an impact. What You'll Get - Meaningful federal technology projects - Collaborative and supportive team environment - Career growth opportunities in QA, testing, and systems engineering - Exposure to enterprise-scale retail and operational systems - A company culture built on integrity, respect, innovation, and quality Apply at MBA Consulting Services, Inc. MBA CSi is an Equal Opportunity/Affirmative Action Employer. Women, minorities, veterans, and individuals with disabilities are encouraged to apply. #IND1 #IH

• Serves as a Quality Assurance (QA) subject matter expert for the Customer Experience (CX) organization • Performs quality evaluations across all channels • Analyzes evidence to assess quality and improve performance • Provides hands-on support for DDIs, GTGs, and projects • Serves as peer coach, mentor, and provides work guidance • Collects and analyzes quality and defect metrics

• Own a defined area of the QA program end-to-end (calibration and rubric governance, AI-powered analytics, or partner quality) and drive it from signal to action • Set quality standards and rubric logic for your area; ensure consistent application across channels and partners and recommend framework updates based on outcomes • Configure and continuously improve AI-QA tooling (ObserveAI or similar) with set scoring logic, monitoring accuracy, and ensuring the platform delivers consistent, actionable output • Build automation into QA workflows to reduce manual overhead and expand coverage; establish AI-assisted processes for status updates, reporting, and initiative recaps • Analyze quality and conversation data to surface DSAT drivers, behavioral trends, escalation patterns, and workflow gaps by going beyond what happened to understand why • Design and maintain dashboards that track key quality metrics; translate findings into clear operational recommendations for CX leadership • Produce structured insight reports (clear signal, root cause, recommended action) and ensure findings flow into training, content, coaching, and product decisions • Contribute QA input to WBR/MBR cycles and cross-functional planning; give leadership consistent visibility into program health and customer experience impact • Partner with BPO teams and CX stakeholders to align on standards, drive calibration, and keep expectations consistent across every channel and partner • Collaborate with Enablement, Knowledge, and Programs to ensure quality signals drive decisions across training, content, and coaching and deliver initiatives that measurably improve agent quality and customer satisfaction