GOLD AVENUE

• Review and analyze software requirements and project documentation. • Conduct manual testing of new features, enhancements, bug fixes, and infrastructure changes. • Participate in all stages of the software development lifecycle. • Continuously improve testing processes and methodologies. • Collaborate with team members to provide feedback on design, usability, and potential issues. • Stay updated on industry best practices, emerging trends, and advancements in software testing.

• Respond to potential and existing customers through multiple channels (phone, email, chat room, social media) • Take responsibility for customers' problems and track the requests accurately • Manage orders from receipt to delivery • Maintain accurate records and document customer service actions and discussions • Maintain an orderly workflow according to priorities • Be the point of contact for the onboarding of new customers • Occasional translations or assistance to other services. • Bring in ideas to improve the customer service experience