Role Description The Release of Information Specialist I (ROIS I) initiates the medical record release process by inputting data into Verisma Software. The ROIS I works quickly and carefully to ensure documentation is processed accurately and efficiently. This position could be based out of a Verisma facility, at a client site, or in some instances may be done remotely. The primary supervisor is Manager of Operations, Release of Information. - Process medical ROI requests in a timely and efficient manner - Process requests utilizing Verisma software applications - Support the resolution of HIPAA-related release issues - Organize records and documents to complete the ROI process - Read and interpret medical records, forms, and authorizations - Provide exemplary customer service in person, on the phone and via email, depending on location requirements - Interact with customers and co-workers in a professional and friendly manner - Utilize reference material provided by Verisma to ensure compliance and confidentiality is always maintained - Attend training sessions, as required - Live by and promote Verisma company values - Perform other related duties, as assigned, to ensure effective operation of the department and the Company Qualifications - HS Diploma or equivalent, some college preferred - RHIT certification, preferred - 2+ years of medical record experience - 2+ years of experience completing clerical or office work - Experience using general office equipment including desktop computer, scanner, Microsoft Office Suite to complete tasks - Experience in a healthcare setting, preferred - Knowledge of HIPAA and state regulations related to the release of Protected Health Information, preferred - Must be able to work independently - Must be detail oriented

• Establish and maintain superior customer service to policyholders and agents • Manage ongoing claims by requesting further medical, financial documentation or investigations • Review claims and underwriting files for proper disclosure • Make decisions on claim benefit eligibility determination • Document the claim file for accurate record keeping • Obtain proper file information and verify eligibility • Accurately maintain claim records on system

Role Description As an Intake Specialist your duties will include, but are by no means limited to: - Client Engagement: Utilize your exceptional people skills to connect with potential clients, establishing trust and rapport from the first interaction. - Consultative Approach: Carefully assess each potential client’s unique situation, confidently presenting the best course of action and how TORKLAW can support their journey to justice. - Communication Excellence: Exhibit outstanding communication abilities across all platforms (phone, text, chat, and email), ensuring clarity, empathy, and professionalism in every exchange. - Precision in Execution: Perform accurate data entry and maintain diligent follow-up to ensure no detail is overlooked in the potential case intake process. - Team Collaboration and Independence: Thrive in a supportive team environment while also possessing the drive and discipline to work autonomously. - Seamless Hand-off: Transition the newly retained client to the team that will handle his/her case. Qualifications - Bilingual (English/Spanish) is required - Ideally 1+ year of experience in a similar role, or equivalent education - Computer literate and proficient with standard office productivity software - Effective team player - Excellent interpersonal and communication skills - Strong organizational and multitasking abilities - A problem-solver with the ability to handle challenging situations - Friendly and approachable demeanor - High school diploma or equivalent preferred - Previous experience in customer service or administration preferred Benefits - Competitive salary plus generous bonus structure - 12 paid holidays annually - 10 paid vacation days annually - 6 paid sick days annually - Medical insurance - Optional dental, vision, and life insurance - 401(k) with a 4% fully vested safe-harbor company match - Regular team events, happy hours, team-building activities, and holiday parties - Company-issued laptop upgraded every 3 years - yours to keep afterward

Role Description We are currently seeking an energetic, self-motivated professional with a positive attitude, excellent interpersonal and communication skills to join our dedicated team as a Bilingual Member Care Representative in our fast-paced, high call volume Contact Center. The Bilingual Member Care Representative plays a critical role in our member experience by: - Providing a variety of service functions for our members. - Working with members to identify additional financial solutions that meet their specific needs. - Assisting non-members in establishing their membership and setting up their accounts by phone. Must be able to work a 40 hour a week variable schedule with hours between 8 a.m. and 6:05 p.m. EST Monday through Friday and on Saturdays from 8 a.m. to 2:05 p.m. EST. Qualifications - High school diploma or equivalent (GED) required. - Must read and speak Spanish fluently. - Minimum of one year experience working in a financial institution required. - Previous contact center experience helpful. - Experience selling and cross-selling products or services. - Excellent member service skills, including strong verbal and written communication skills. - Ability to demonstrate patience and professionalism in dealing with members. - Functional knowledge of Microsoft Office suite of products. - Ability to perform routine mathematical calculations. - Ability to function in a call center environment and utilize standard office equipment including but not limited to: computer, 10 key calculator, fax, copier, telephone, etc. Requirements - Must be able to work in a fast-paced environment and utilize available resources to help members.