TorkLaw

• Utilize your exceptional people skills to connect with potential clients, establishing trust and rapport from the first interaction. • Carefully assess each potential client’s unique situation, confidently presenting the best course of action and how TORKLAW can support their journey to justice. • Exhibit outstanding communication abilities across all platforms (phone, text, chat, and email), ensuring clarity, empathy, and professionalism in every exchange. • Perform accurate data entry and maintain diligent follow-up to ensure no detail is overlooked in the potential case intake process. • Thrive in a supportive team environment while also possessing the drive and discipline to work autonomously. • Transition the newly retained client to the team that will handle his/her case.

Role Description As an Intake Specialist your duties will include, but are by no means limited to: - Client Engagement: Utilize your exceptional people skills to connect with potential clients, establishing trust and rapport from the first interaction. - Consultative Approach: Carefully assess each potential client’s unique situation, confidently presenting the best course of action and how TORKLAW can support their journey to justice. - Communication Excellence: Exhibit outstanding communication abilities across all platforms (phone, text, chat, and email), ensuring clarity, empathy, and professionalism in every exchange. - Precision in Execution: Perform accurate data entry and maintain diligent follow-up to ensure no detail is overlooked in the potential case intake process. - Team Collaboration and Independence: Thrive in a supportive team environment while also possessing the drive and discipline to work autonomously. - Seamless Hand-off: Transition the newly retained client to the team that will handle his/her case. Qualifications - Bilingual (English/Spanish) is required - Ideally 1+ year of experience in a similar role, or equivalent education - Computer literate and proficient with standard office productivity software - Effective team player - Excellent interpersonal and communication skills - Strong organizational and multitasking abilities - A problem-solver with the ability to handle challenging situations - Friendly and approachable demeanor - High school diploma or equivalent preferred - Previous experience in customer service or administration preferred Benefits - Competitive salary plus generous bonus structure - 12 paid holidays annually - 10 paid vacation days annually - 6 paid sick days annually - Medical insurance - Optional dental, vision, and life insurance - 401(k) with a 4% fully vested safe-harbor company match - Regular team events, happy hours, team-building activities, and holiday parties - Company-issued laptop upgraded every 3 years - yours to keep afterward

Role Description This role is for candidates in CA and IL. As a Settlement Negotiator at TORKLAW, your responsibilities will include, but are by no means limited to: - Negotiate personal injury settlements in both pre-litigation and litigation stages. - Regularly communicate with insurance adjusters, defense attorneys, and medical providers. - Analyze the value of personal injury cases based on medical bills, injuries, and other pertinent factors. - Work closely with attorneys and clients to strategize and implement negotiation tactics. - Maintain accurate case records, documenting all correspondence, conversations, and negotiations. - Uphold the firm's client-centered philosophy by providing outstanding service and compassion to our clients. Qualifications - A minimum of 5 years' experience in pre-litigation negotiation in a personal injury law firm setting. - Proven track record of successful negotiations with insurance adjusters, defense attorneys, and medical providers. - Outstanding communication and negotiation skills. - Strong organization and multitasking abilities. - Ability to work independently and as part of a team. - Keen attention to detail and superior problem-solving skills. - Strong familiarity with medical terminology and billing, personal injury law, and insurance procedures. - Accountable for results. Requirements - Our ideal candidate will have more than 6 years of plaintiff's personal injury experience. - Excellent communication and people skills are essential. - Candidates must be organized, able to work in a fast-paced environment and handle multiple tasks simultaneously. - Bilingual in English and Spanish is preferred, but not required. - Some litigation experience is a plus. Benefits - 12 paid holidays annually. - 10 days of paid vacation annually. - 6 days of sick leave annually. - Medical insurance. - 401(k) with 4% fully vested safe-harbor company match. - Training and continuing education budget. - Regular firm events. - Laptops are replaced every 3 years. After 3 years, your work laptop will become your personal laptop. - Occasional access to premium event tickets and company suite experience, based on availability.